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Client Testimonials
No chemical residue! It's too early to say, but I'm hoping the carpet will not attract dirt like it does when regular carpet cleaning solution is used.
Communication with the customer was outstanding. From initial call on the phone, to confirmation of service order, tech is on the way, and follow up invoiceing and survey. You guys got it right. Overall....carpet is much cleaner than before (traffic lanes, std soil) but you should integrate some sort of system to handle areas that require extra attention such as pet stained areas where heavy residue exists from owner spraying too much cleaner......as was our case. Our carpets still had significant residue and soiling because you system does not have aggitation to wipe dirt from the fibers.....it relys on suction. Should investigate the HOST system to integrate with your zerores proposition. It too is "green cleaning". Once the carpet dried from Zerorez, I came back with the HOST system myself and carbets look significantly better. You should check it out. I think Zerorez and Danny are one of the best "truck mounted" systems out there. Training is everything and Danny did a nice job, but his technology limited his ability.
Professional staff and great results. Also ease of payment.
Just like the commercials say, no odor, no chemicals, no residue. I could not BELIEVE that Charles was able to get out the ground in dirt, grease and pet stains in my carpet. Honestly, this was a last ditch effort before replacing all of it. Now it looks brand new. He was able to get out every stain. In addition, Charles was prompt, considerate and professional. I will absolutely use ZeroRez again. Very impressed!
promptness, courteous, personable, and efficient
Attention to detail, good personnel, and especially the fact that my carpet is impressively clean now!
It worked
Friendly customer service from telephone schedulers to the technician that came to my home. The technician was on time and explained everything that would be cleaned and what was best for my carpet and problem areas before performing the service. I will definitely use Zerorez in the future and recommend them to friends and neighbors.
dryer vent cleaning
I was absolutely thrilled with the results!!
The technician was on time, asked what my problem areas were. The cleaning got out spots that I thought swould never get out. My carpet is 12 years old and almost looks brand new. He was not able to get out the major pet stain I have, but I did not expect he would. It is significantly better. I would use the service again.
Fast service- exceeded expectations. The service tech did a great job with my extremely dirty carpets.
Excellent customer service. The technician was so polite and friendly and did a great job with the carpet.
on time, polite, and GOOD at what they do
Anthony represents your company in a very positive way. He was informative and professional, we were very pleased with the job he did.
Nice service guys and satisfied with overall service
Speed of the cleaning, professionalism of the technician, and such great results!
Despite the hassle of delayed completion due to equipment malfunction, I was pleased with the results. Eric was very professional, knowledgeable and pleasant. He apologized profusely for the malfunction of his stair equipment. Jeremy was assigned to finish the job on the following Monday. He came at 9:00pm after his other jobs, so as not to further inconvenience us. He, too, was very professional and courteous. I was not pleased with the response I got from the scheduling dept. Our cleaning was done on a Saturday. Eric told us to call first thing Monday morning to have him or someone else finish the job. We were told Thursday was the first available time! That was unacceptable. Why should we have to be further inconvenienced due to the company's equipment failure. We had moved furniture and other items into other rooms and could not function that way for five more days. After our insistence, Richard assigned Jeremy to finish the job.
the fact that you did not use harmful products and my rugs look brand new. Also they were
not wet for the whole day was the best. Your people know what they are doing and they are polite and I could trust them in my home. I give you company a 100% in customer service.
The technician was very friendly and professional. My seven year old carpet looks brand new again!
Our carpets look fantastic and the stains did not return like they do with other carpet services. Our technician also told us that our product that we were using on our carpets for stains was making it worse and it was. I liked the knowledge and the helpful tip. He also gave us a bottle of the zerorez solution for us to use along with two absorbent cloths. Nice touch! We are very happy with our service!!!
You were on time and it didn't take very long. Your services were wonderful. My carpets look great and it didn't take long for them to dry.
Friendly professional service.
Well informed about the products and outcome of the cleaning
Very nice technician. Products worked.
After the cleaning process the carpet felt clean without any residue as is often left when using steam cleaners.
That you're always there on time. The techs, mine was was Ross was great!!
Professionalism and not trying to sell me extra stuff I don't need.
the service was great. Ross the techician was very well informed and very customer friendly
The technician, James, was fantastic, professional & very knowledgable. He did an exceptional! This was the first time using your company & I would highly recommend Zerorez to anyone!! Thank you for a wonderful experience!!!