Member Testimonials

kelp doing what you’re doing

Online classes

I'm really looking forward to it! Would there be a possibility for longer sessions?

Extent off peak time

I am very happy with the offering. Thx

One thing that we can look at improving in Level 4/3 is the transition period between sessions - last time round people were still in the pool during cleaning so, let’s make sure everyone leaves to ensure we all have the same training time

All you can do really is just continue providing online zoom classes, and keep us all updated on the gym's status.

And maybe get an air conditioner for the main gym room in the meantime 👀 it gets really hot and sweaty in there.

You are doing already the best, i can't wait till you reopen

extending the time of each session. 1:15 min is shortly.

Think club is doing almost everything to keep everyone safe.

Honestly yous covered everything the last time! I felt super safe and the place is sterile!

I think the measures already set up are much better than most other gyms, I think continuing what is being done would be good!

You guys were really SO great every time you were open during Covid. Could not fault you. 100% across the board. I just think the messaging to the members (and new members) could be tightened up. No sharing stuff. Keep your distance. And most importantly clean everything down thoroughly once you are finished with it. I started to notice people just not bother and at one point just start sucking from the water fountain. Grim. I'd hammer home the cleanliness and safety messages daily and make sure no one is lobbing the gob on the water fountains.

But again, you guys were all totally awesome!

Ye are doing great! The only thing that I think a lot of people including myself would benefit from is a student discount on the membership!

Booking time-slots on the swimming pool where there should be no more than one person per lane (happy to pay an additional fee/token to reserve a lane in the swimming pool)

Make sure people are wearing a mask when not exercising. Everyone entering should be entering with a mask & have it pulled up properly (no nose out). In fact, I'm not giving 10 because last time I called to ask for info, in September, I was told wearing a mask "is up to you". Reason why I had decided to froze my account (not knowing more lock-downs were on the way).

change the lockers to use electronic locks.

More than one disinfectant bottle per room would be great! Trying to minimize interactions and cross contamination is difficult when you have to chase people for the spray bottles. I also messaged your Instagram account in December about a sign that I thought needed rewording and never heard back.

Make it compulsory to wear a mask. It's not a big deal.

Adequate ventilation

You did a really great job when the Club re-opened after the last lock down so keep doing what you are doing. Looking forward to getting back.

I felt safe on my visits to 1Escape and felt assured that safety guidelines were being adhered to.

Keep doing what you guys were doing last year and it will be great!

You've always done a great job, keep up the good work! Love forward to coming back!

Make sure that if a member would like to use their own hairdryer they have access to plug it in.

There is access to drinking water.

There is access to showers, for swimming pool users.

Signing up for classes is as easy as possible and you can cancel up to an hour ahead of the class.

There are adult swimming lessons available.

If there is restrictions in classes and use of the gym facilities - would you consider a reduction in the fee - I pay 80 a month for use of the clubs - but last time I found the time restrictions really hard to work with getting to the club - so I only got to use it a few times I understand Health and Safety have to be priority but the restrictions are hard on some members

Thank you

the updated app is great and looking forward to going back .. It would be great to attend classes.

thanks

When you reopen I look forward to the pool
Perhaps put the wider area into lanes also

i love everything the club provide, from the online classes and i cant wait to get back once the gym reopens.

I just want it to open asap.