Member Testimonials

I thought the booking system worked well. Longer opening hours on weekends maybe as numbers per hour are reduced.

You guys are amazing, the way you handled this whole year situation was simply an example in terms of customer services.
Providing online classes, gym coaches building custom home workouts for me, subscription fees delayed, you got it all perfectly covered.
Really looking forward to meet you all again!!!

The gym was really prepared last time they were able to reopen, nothing I would change really

Ye are doing a super job ...

Some ideas for good nutrition during lockdown

I really like the new app ! Helps me with the health indicators like the bio age for example. I hope you’ll reopen soon, we miss you!

Same as before. Be great to see the steam room open

Adding more machines

I think you're doing a wonderful job with both the online resources during lockdown and the safety precautions when the gym was open. Perhaps you could offer somewhat personalised home workout plans - something similar to the plan review that you offer, but taking into account the limited equipment a customer might have at hom and how to utilise it for best results.

Miss you guys!

Access to the zoom classes has been a great resource during lockdown and would still be helpful to have after the gyms reopen

We love and miss you guys. You are doing great! Keep hanging!

I'd like to see the return of the option to pay my annual membership with my points.

Resume the group class!!!

friendly staff, amazing equipment and a great variety of classes

Looking forward to getting back, keep up the good work

Continue restricting the number of people who can attend during certain periods and insist that people book in advance, this worked well before.

I really like Aqua classes. I can’t wait to get back to them.

Continue to communicate with your members periodically and keep them motivated during such a difficult period where outdoor training can also be very challenging due to the weather conditions.

I mainly use the club for the swimming pool, so there is not much you can do about that during the Covid lockdown. When the club reopens the best thing you could do is to provide for social distancing in the changing rooms - not easy I know but maybe there should be cubicles. I do like the present open arrangement but maybe this will have to be sacrificed.

Having an access to the workouts and some guidance is great while in a full lockdown. Once re-opened it would be great to have classes back open with smaller amounts of people. making people spray and clean equipment as before is perfect.

Staff and facilities also classes

Ensure social distancing is in place, spaces are sanitized frequently and limited number of people is allowed in the gym

Pool only membership would be great.

Top quality gym, friendly staff. I always feel motivated to keep fit.

I think you guys did a stellar job and set a great example on how can gym can be run even in the middle of a pandmic. Can't wait to be back there!

Not too sure! Just abiding by the rules would be great, ad making sure there aren’t too many people in the club. Thanks for all your work!

If legal, organize open air classes with small group of people in the park.

Please ask the gym members to free the machines and weights while their using their phones. It is very unpleasant when they keep the machines busy while their using their phones...

I genuinely have no recommendations of how you can improve the delivery of your services during repeated lockdowns. Your team have done everything possible to keep the gym safe and open and i can’t wait to support you by returning, business as usual, when you reopen.

I think you guys have done a great job to date. The booking system on the app could be easier to navigate however that is a small issue.