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1486 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleaning is very inconsistent. Although the same team # cleans every time, the people on that team change every time. Notes about our preferences are not always followed.
Feel like the workers are not a careful in terms of banging walls and doors with equipment as I would like. We also had an issue with our stove top being scratched. We understand that others will not treat our "stuff" like we might, but it's a disappointing.
My house seems like new every four weeks! Clean and sparkling and shiny.....
The "maids" are polite, smiling, and very conscientous about their particular
assignments. They are always on time and complete their work in a timely manner.
I am delighted. Thank you.
Quick and thorough
consistent and reliable.
I like that the house does not smell like chemicals after being cleaned.
I appreciate the eco-friendly products, a plus being they are odor free. My home is neat and clean when I return after a hard day at work. I like knowing my darling grandson can play cars on the floor without worry of germs.
The products you use do a wonderful job of making my home just sparkle! The Team is always friendly and hard-working. They always do a tremendous job of cleaning, and I couldn't be more satisfied with this service. Thank you!!
I don't have to double check, worry, or think about how they are cleaning my home - it's stellar every time.
There are too many things! The house looks wonderful and I even suspect my dog loves the visit. He is always so happy when I get home after he team has been here.
THE GREEN PRODUCTS ARE AMAZING. DEEP CLEAN AND ABILITY TO GET OUT SOME OLD STAINS. THE LEVEL OF CLEANING IS JUST SUPERIOR
General reliability and consistency of quality. Also I primarily use MB because they provide health insurance to their employees. This is really the primary reason I pay extra for MB instead of hiring an individual who may be less expensive.
Maid Brigade services are timely and effective. They clean the visible areas of a dwelling well and the personel is always delightful.
Green products are used for cleaning and the work is always consistent.
The cleaning products that are used are "green". The teams are efficent.
The Maid Brigade does excellent work!
You do a fantastic job each and every time. I trust the crew completely. They are professional and super friendly. I could not be any happier with your service. Thank you!
Some cleanings have been great. Last was not up to par.
Excellent cleaning, friendly crew, environmentally sound products!
Green products & friendly staff
Professional courteous
Same employees each time. Very trustworthy.
The fact that they never come before 12:30 as we requested, the green products used, and the excellent job they do.
The quality of the cleaning. The flexible scheduling. The fact that you employ a team of cleaners, rather than sending just one person.
I like that you guys clean "green" and I already have recommended Maid Brigade to friends - I know of at least one friend who used you guys for a one-time cleaning at my recommendation. I also like that I have begun to get the same two-person team. I was getting the same lead person, but the second person kept changing - the last several times it's been the same two people and they work well together and do a wonderful job (Ileana and Tina!).
more flexible cleaning structure for homes that don't need complete cleaning every time.
Would like the flexibility to program the time spent in my home. Much of what is being done on the bi-weekly schedule is unnecessary.
friendly staff prompt arrival on schedule
Efficient, work done to our satisfaction, prompt response if something not done correctly, consistency.
a bit more thorough with dusting (generally) and cleaning in the kitchen
Prompt, efficient, and most of all they do a great job