What our clients think of us!

Zeroez did a fantastic job cleaning the carpets of my rental property. Honestly, there were two stains I didn't think would come out of the carpet yet Zeroez managed to make them disappear!

Zeroez staff was easy to work with and the carpets look amazing! I highly recommend Zeroez!!!

Very Professional on time great Services!

Streaks all over carpet, areas completely missed looks worse then prior to the “cleaning” went thru rooms so fast, edges of carpet not touched Horrible will need to call another company to redo carpet and hopefully get streaks out that were not there before Rip off

Technician was very knowledgeable, friendly and extremely efficient! Will def use you all again and recommend to others.

I had my carpets cleaned by Zerorez and they did an excellent job very conscientious, respectful professional

I’ve used Zerorez several times. I have always been pleased and have even referred them to my family. This time was different. I will caveat my comments with this, I do not know with any certainty that the technician did a poor job, but his is just my perception.

The technician was on property for all of about 45 minutes. This was a 5 room cleaning special. The tech got through the master bedroom so fast that it caught my attention as being weird. So I timed him while he completed the dinning room, oversized living room, the hallway and the guest bedroom. All of that took him only 15 minutes to clean. So in total he spent 20 minutes actually cleaning the carpet. The rest of the time was prep and pack up of his tools.

My concern is that the carpet was not thoroughly cleaned. My carpet is not stained. I’m a regular customer of professional cleaning, but since Covid I have not had my carpets cleaned in a few years. I wanted a good deep cleaning to ensure that the carpet was truly clean.

When the tech finished there were no typical lines in the carpet. What I call the freshly cleaned carpet waves usually left by the extraction tool. It looked no different than when I vacuum. The carpet was slightly damp, as it should be, but now I’m starting to question the quality of work performed.

Once he finished my family and I left the house so it could dry. When we returned the carpet was completely dry. There was no fresh “clean” smell in the house. Which I also felt was weird as that is typically the case after a good cleaning.

I’m not sure what to think now. The carpet may very well be clean. I have no way of knowing. But my perception of Zerorez has changed. What I once thought was a great company for carpet cleaning needs, has me now thinking of going with someone else next time. Now I’m questioning if I was taken advantage of.

I don’t know what could be done to make things right. I don’t know that anything was done wrong. It’s just my perception that it was a very fast and possibly less than thorough job. Not what I was hoping for and definitely not worth the $400 cost.

Reasonably-priced, technicians always do a good job, they seem to value loyal customers

Mr. Garrett was very professional and did a good job. He offered recommendations and ensure I understood my carpet care for the drying process and future cleanings.

Better communication on details of work, proactive work, having shoe covers when doing the work. The agent didn’t take time to complete the task. He was finished in less than an hour. Overall not satisfied with the quality of work or communication.

excellent service....

Very responsive and professional. Did not hesitate to come back a second time to apply stronger products on the stubborn stains.

Very clean and professional .

Great from start to finish!
Highly Recommend!

Chemical products used in cleaning the house is very good and customer service received is outstanding

A very nice clean cut young man knocked on our door to clean our carpet. He represented a company that truly looks like they care about cleanliness. Definitely would recommend them to others.

The technician wa very friendly and explained everything step by step.

Great Service, Very Professional and took care of everything in detail. Highly Appreciated and Recommended!

Professionalism, quality, timeliness

The technician was knowledgeable about getting out stains in my carpets that I could not out before and made wise suggestions and recommendations for future stains.

Service was excellent, technician was prompt and very courteous.He was thorough and removed all the heavily soiled traffic areas to great satisfaction Especially like the fact that there was no residue. Very happy with how clean our carpets turned out. Would highly recommend Zerorez

Fair price. Good result!

Very professional and friendly. HE EVEN CLEANED A VERY OLD STAIN.

Easy scheduling, professional technician, and excellent results

timely,professional

Reasonably priced. Office personal attentive, easy to talk to and accommodating. Technician on time, respectful, explained cleaning in what ever detail requested, immediately alerted me to spot cleaning issues presenting optional approaches with trade offs. When finished, I was completely satisficed with the results. No harsh chemicals used. All carpeting was completely clean, only slightly wet with nothing but fresh water smell. Carpeting completely dry in only 4 hours. Wonderful experience from first contact to completion.

Great technician and customer service. A job well done.

Everything

I had three rooms and one stair staircase cleaned on June 28th. I was out of town for the week immediately following so finally following up. Invoice #: 24403 – The service provider was professional and recommended I update the service for a special pet stain treatment as well as high traffic area upgrade. After spending almost $500, I am very unhappy with how the carpets turned out. The gentleman pointed out two stains that he couldn’t get up but after I let the rugs dry for 24 hours and was able to look, i could see there are several areas that did not look any better and overall for $500 cleaning with all the extras could have done better. Even little spots, not stains, I can still see which I assume with even a basic carpet cleaning service should have come up. I would like to try this again and have someone back out treat these areas. I was very hopeful and think a better job could be done. I will note that the staircase turned out well but the three rooms (two small bedrooms and the primary) I think should look way better after a professional cleaning with $200+ of add on/extras for stain treatment and high traffic area treatment.

The products do just what Jarrett said they would do .

The steps had these terrible black marks on them and he said the spray he had would take care of them

Jarrett was a very nice and polite person to have in my home with the knowledge that he had about carpet

My carpet is beautiful and I will be calling again and telling my friends about the Company.

Thank-you
Name removed

The service by the technician who came to our house was exceptional, and very respectful and helpful.