What our clients think of us!

The technician was professional and did a great job

Everything was done very well and Luis is always so pleasant and helpful. He does more than is necessary but I appreciate his thoroughness.

I have relied on Zerorez for many years, always reliable, efficient and effective, and very pleasant. Thanks very much! 4/23/2026

I've already submitted a review. Don't like repeating requests

When the service man called in with a problem which would take time to solve whoever he talked to said walk away because there was a bigger job waiting. They tried. To dismiss me as unimportant. They told him that I wouldn’t have to pay. Of course not bec he didn’t want the man to finish the work

Dale City Baptist Church, appreciated the professionalism in the initial engagement as well as the follow-up calls to inform us about arrival times etc.

The team was very knowledgeable, amiable, and efficient. We are very pleased with the great job they provided.

Thanks'
First name removed

Zerorez has consistently done a good job of communicating price packages and convenient appointments. I like the way they reminded me of what we had done last year. Raheem Richardson arrived right on time and did an outstanding job.

Appointment was set up quickly and the technician arrived on time. The technician was polite, had a good knowledge of the product and explained procedures very well. The job was done quickly and the results were better than I had expected. I would recommend the company and the technician and would use them again.

Jarrett arrived on time, was knowledgeable about the services he could provide and did an excellent job cleaning my area rugs. I would definitely recommend him to a friend.

Removed stains on lower stairwell

Service was promptly scheduled and expertly executed.

My tech was extremely thorough and proactive. He recommended products that mirror my life circumstance. Yes this was an upsell but a necessary one.

Have used your services in the past and am very pleased with the outcome

Very efficient, knowledgeable technicians.
Clean carpet after they leave.

Professional and friendly. We have use the service several times and have had an excellent experience.

Beyond disappointment, what I needed, who showed up at my door and not ready, etc. and there are multiple reasons. Trust me, if u can. Go with a known name brand to start and ask questions. Who u thought u were hiring is not the company showing up. Starting the process of getting my 75.00 deposit back now. Please consider taking my age, pre / COVID status, education or lack there and being able to connect the dots. Is a survey and a review the same thing? Feeling, no, at this point.

There were pet stains on my wool rug which I was charged for $210. The stains were still there by the time your guy finished the job. The rug was not very wet which I was told that it could shrink if he washed more. If he had told me that wool rug was sensitive and he couldn’t wash thoroughly, I wouldn’t have asked him to wash. The other thing was the deal involved another rug in the sitting room but he misunderstood and washed the mat in front of the door. I told him that It was a machine washable mat so why would I ask him to wash but he refused to wash the rug in the sitting room. There were pet stains there as well and your guy said it was an expensive rug and the stains wouldn’t go. I told him that it was a rug from Walmart for $75 and it was polyester so it was actually very easy to remove the stains there. I ask my cleaning lady to wash the carpets and those wool and polyester rugs with Bissell carpet cleaner all the time and she does a way better job in all the carpets for only $100. Most of the stains in the other rooms remain. I thought you guys would apply different products for pet stains but the products tha I use tor my Bissell carpet cleaner seems to be more effective. I am very disappointed for the money I paid for and the lack of professionality (claiming that the polyester rug is an expensive rug and the stains wouldn’t go). I have three pets at home and I always have my carpets shampoed by cleaning ladies. I thought your products and systems were better but not.

I like less water used to clean carpet.

We had our living- and dining room carpets cleaned last week, and it was the best job to-date. Our 35-year-old beige carpeting looks like new again and gave our main entryway the re-fresh it needed. Bonus: no harsh chemical residue or odors afterwards - just fresh, light, and clean. Thank you!

The technician Raheem was super professional and he did an amazing job… He explained to me that the products they use are pet friendly…

Timely and very helpful and knowledgeable. I would recommend your company.

Exceptional service always… for my home personally and for my client’s homes.

Great service and recommendations!

Technician Raheem Richardson was polite, answered my questions and was professional. The carpets and steps are now clean and deodorized. I highly recommend this company.

Quick and affordable

Always grear customer service on the phone and in person.

Jarrett Franklin was so efficient and explained the process and also offered suggestions that would optimize my service since I have a dog. He assured me he would treat the existing stains and also suggested a treatment to manage pet accidents in the future. Invaluable information and service. My home feels like new and I can't thank this company enough. A friend referred me and I'm so thankful.

This was a reservice appointment. The first technician left a strong chemical residue in our carpets so we requested it be rinsed out. The second technician was not able to rinse out the chemicals and it took over 48 hours to dry even with the use of high powered fans. We are now looked into replacing our carpets because I cannot even go into the rooms the chemicals were sprayed in. At the very least I need a refund.

Service

They were ontime, quick, and the rugs look like new again. All the unsightly spots from our spills and the dog accidents are gone. I couldn't ask for a better job and the price was the best. There three room deal is unbeatable.