Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4151 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 5, 2026 — Rated 10 out of 10 by Zao Huang Zerorez DC Metro
What do you like about our products and services?

Definitely would recommend this service. No smells no residue. My carpet feels fluffier and the service was great. 100% recommend.

Report a concern   June 4, 2026 — Rated 8 out of 10 by M.O. Zerorez DC Metro
What could we do to improve?

The man who serviced our home was kind and efficient. But I did feel he came in with a strong plan to voice a smell issue before even entering. It got to a point that it was borderline insulting. Our home is beyond clean and empty of furniture. On a professional level, I feel he could have sold the $60 PER ROOM (I was under the impression that it was only an additional $60 to our 414.) if he was more patient and direct. II would NEVER have chosen 6spaces. He would have had a much more satisfied customer if he allowed me to think it over and pick a couple rooms. Over 700 is outrageous

Report a concern   June 3, 2026 — Rated 10 out of 10 by R.J. Zerorez DC Metro
What do you like about our products and services?

They do an amazing job in getting your rugs looking good and clean in a short period of time at a reasonable price. There is no problem in getting an appointment.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 30, 2026 — Rated 10 out of 10 by L.F. Zerorez DC Metro
What do you like about our products and services?

He was very thorough and did an amazing job

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 29, 2026 — Rated 10 out of 10 by R.G.M. Zerorez DC Metro
What do you like about our products and services?

Excellent job!!! My carpets look great and my home smells fresh.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 28, 2026 — Rated 2 out of 10 by J.B. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

I have sent a email with my feedback and nobody has responded yet.

Response from Zerorez DC Metro:

Thank you for your review as we spoke with you on the phone regarding concern due to cost as the basic clean was not going to help with the darkening of the carpeted area.

Report a concern   May 28, 2026 — Rated 10 out of 10 by C.M. Zerorez DC Metro
What do you like about our products and services?

Extremely professional and provided us with information that we previously had not been aware. Our sofas and chair should be dry cleaned, which they did. The technician carefully read the furniture tags. The results were wonderful.
We've used Zerorx before with the same professional results. So easy to deal with and a pleasure to have in our home. We highly recommend them to anyone would wants a professional service at very reasonable charges. They are the only company I will use for the care of my upholstered furniture.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 23, 2026 — Rated 0 out of 10 by A.R. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

I have used you many times but this time i was so dissapointed by the service i received they complained i had to many steps almost let my cat out and left the cat puke and laundry detergent stains still remaining . And carpet was dry . I used them for many years . They lacked customer service

Response from Zerorez DC Metro:

Thank you for your feedback and review. We apologize you were not happy with your service getting the stains out of your carpet. Stains depend on how long it has been sitting in the carpet fibers and the particular cause.

Report a concern   May 23, 2026 — Rated 10 out of 10 by Karen Lipscomb Zerorez DC Metro
What do you like about our products and services?

Professional, expedient and affordable!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 20, 2026 — Rated 10 out of 10 by Anne Henderson Zerorez DC Metro
What do you like about our products and services?

Your services really deliver. We needed carpet cleaning and we got it -- our carpeting looks like new and it smells fresh, no trace of chemicals or scents. The technician was courteous, competent, thorough and efficient. Excllent service

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 18, 2026 — Rated 10 out of 10 by S.H. Zerorez DC Metro
What do you like about our products and services?

On time and professional!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 15, 2026 — Rated 10 out of 10 by Crystal Polk Zerorez DC Metro
What do you like about our products and services?

Technician was on time and courteous. An overall great experience.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 13, 2026 — Rated 10 out of 10 by N.B. Zerorez DC Metro
What do you like about our products and services?

Excellent service and got up really bad stains.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 10, 2026 — Rated 10 out of 10 by N.A. Zerorez DC Metro
What do you like about our products and services?

The carpets look renewed and fresh. Customer service from the scheduling to the cleaning was fantastic. Pleases with the experience and would highly recommend.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear from start to finish you had a fantastic experience. Give us a call back for your next professional service.

Report a concern   May 7, 2026 — Rated 10 out of 10 by S.R. Zerorez DC Metro
What do you like about our products and services?

Great fresh clean that renews carpet

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 1, 2026 — Rated 10 out of 10 by Margo Morris Zerorez DC Metro
What do you like about our products and services?

Technician was kind and professional. He worked quickly and efficiently. Good job.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   May 1, 2026 — Rated 10 out of 10 by Michael McCarry Zerorez DC Metro
What do you like about our products and services?

Your cleaning product really works. Red wine staining completely gone from a beige carpet.

Service was excellent. Raheem showed up on time, explained the process, welcomed questions. Arrived on time, finished quickly, perfect result!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   April 25, 2026 — Rated 10 out of 10 by V.H. Zerorez DC Metro
What do you like about our products and services?

The technician was professional and did a great job

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   April 24, 2026 — Rated 10 out of 10 by M.G. Zerorez DC Metro
What do you like about our products and services?

Everything was done very well and Luis is always so pleasant and helpful. He does more than is necessary but I appreciate his thoroughness.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service

Report a concern   April 23, 2026 — Rated 10 out of 10 by Judy Rosenbaum Zerorez DC Metro
What do you like about our products and services?

I have relied on Zerorez for many years, always reliable, efficient and effective, and very pleasant. Thanks very much! 4/23/2026

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   April 21, 2026 — Rated 10 out of 10 by T.M. Zerorez DC Metro
What do you like about our products and services?

I've already submitted a review. Don't like repeating requests

Response from Zerorez DC Metro:

Thank you for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   April 17, 2026 — Rated 0 out of 10 by G.S. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

When the service man called in with a problem which would take time to solve whoever he talked to said walk away because there was a bigger job waiting. They tried. To dismiss me as unimportant. They told him that I wouldn’t have to pay. Of course not bec he didn’t want the man to finish the work

Response from Zerorez DC Metro:

Thank you for your review.We apologize you felt that way but that was truely not the case. We appreciate all of our customers and try hard to make sure everything runs smoothly. We were pleased we had a solution to help accomodate for your same day service .

Report a concern   April 17, 2026 — Rated 10 out of 10 by S.S. Zerorez DC Metro
What do you like about our products and services?

Dale City Baptist Church, appreciated the professionalism in the initial engagement as well as the follow-up calls to inform us about arrival times etc.

The team was very knowledgeable, amiable, and efficient. We are very pleased with the great job they provided.

Thanks'
First name removed

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations from start to finish. Give us a call back for your next professional service.

Report a concern   April 10, 2026 — Rated 10 out of 10 by J.G. Zerorez DC Metro
What do you like about our products and services?

Zerorez has consistently done a good job of communicating price packages and convenient appointments. I like the way they reminded me of what we had done last year. Raheem Richardson arrived right on time and did an outstanding job.

Response from Zerorez DC Metro:

Thank you for your feedback and review.We are pleased from start to finish you had an excellent experience. Give us a call back for your next professional service.

Report a concern   April 3, 2026 — Rated 10 out of 10 by V.W. Zerorez DC Metro
What do you like about our products and services?

Appointment was set up quickly and the technician arrived on time. The technician was polite, had a good knowledge of the product and explained procedures very well. The job was done quickly and the results were better than I had expected. I would recommend the company and the technician and would use them again.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   April 3, 2026 — Rated 10 out of 10 by K.E. Zerorez DC Metro
What do you like about our products and services?

Jarrett arrived on time, was knowledgeable about the services he could provide and did an excellent job cleaning my area rugs. I would definitely recommend him to a friend.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   April 3, 2026 — Rated 10 out of 10 by Bonnie Alston Zerorez DC Metro
What do you like about our products and services?

Removed stains on lower stairwell

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   April 2, 2026 — Rated 10 out of 10 by Frank Merritt Zerorez DC Metro
What do you like about our products and services?

Service was promptly scheduled and expertly executed.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 28, 2026 — Rated 10 out of 10 by D.L. Zerorez DC Metro
What do you like about our products and services?

My tech was extremely thorough and proactive. He recommended products that mirror my life circumstance. Yes this was an upsell but a necessary one.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   March 27, 2026 — Rated 10 out of 10 by J.B. Zerorez DC Metro
What do you like about our products and services?

Have used your services in the past and am very pleased with the outcome

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.


Privacy Policy