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based on 4203 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All expectations met, polite and effective crew, on time, in and out efficiently and quickly. Carpet looks nearly new.
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clean and tidy. on time
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They do good job
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Service was great.. went over above expected
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I've used zero rez for many years now. The technicians are always respectful of myself and my home. I love the way my carpets look after. This year I had some particularly terrible carpet stains which the technician did a great job cleaning.
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The company is wonderful! Carpets were cleaned and look fantastic. They strive for 100% satisfaction. Would definitely use them again.
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I was very pleased with the customer service and the quality of the product. The receptionist Dawn was very pleasant and courteous. My carpets are very clean and the service person Jarrett was very professional and knowledgeable.
Thank you for your feedback and review. We are pleased to hear you had a great start to finish. Give us a call back for your next professional service.
I’ve used Zerorez now for 8 years and will continue for the years to come. Their technicians are always pleasant and make sure they clearly understand what my service request included. Whenever there was an issue they always presented me with recommendations and why they recommend them. I have confidence they have my best interest as a priority.
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Great service
Good job on stains
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Raheem did a great job for us! He was professional, on-time and mindful of our time as cleaned each room to include two staircases. Big job based on the square footage. Because his work we will continue to use your services. Thank you!
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Hi quality workmanship. We use Zerorez regularly.
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Mr. Raheem Richardson was prompt, professional and very knowledgeable of what needed to be done in order to get the best results of carpet over 25 years old. He did a great job! I hope his knowledge and experience can be used to teach and train younger techs while operating in a higher level of responsibility. R/Steven
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Your job is very good
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The team was professional, friendly and knowledgeable from the free quote through the completing the tile and
Carpet cleaning. We are very satisfied with the services.
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Jarrett was great. He was able to get the laminate flooring in my house looking great. He was very professional and easy going. I will be recommending him for the next time I schedule service at my home.
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The technician was very diligent and thorough. Regrettably, however, though we did not step once on the rug, small dark spots reappeared within about 5 hours. I've been spot cleaning strenuously and hope I can remove them entirely, but I'm disappointed that the Zerores treatment wasn't more effective.
Thank you for your feedback and review. Unfortunately, when it comes to fibers and staining it really just depends how long the stain has been there and what the source of it is. Give us a call back for your next professional service.
Great guy, great job!
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Velvet chairs and rug cleaning.
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Fast and efficient
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Arrived on time and did a great job.
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Quick, great customer service. Flexible appointments
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Service was excellwnt
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Price was very reasonable. Technician was excellent! Great results!!
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When I scheduled my cleaning, I was told my slot was 8-10. The email confirming my reservation also said 8-10. I called at 930 to ask where the cleaner was and was told that my slot was 10-12. Extremely disappointing and screwed up my day because I had to accommodate a different time than what I had planned for. Equipment fee is also bogus. Would definitely not recommend this company and will not use this company again.
Thank you for your feedback and review. We apologize the time frame changed some as we had spoken with the roommate the Saturday before. It seems like the move was off track when movers weren't there to pick up belongings. As we all know moving can be frustrating. We hope you are enjoying your new residence and change your mind about having service with us in the future.
Arrived on time.
Carpets look great.
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Personel were helpful and knowledgeable of my needs.
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I was stunned by how much dirt Jarrett got up when he cleaned our hardwood floors. They look great!
The reality is that I did not want to go through the hassle of having them stripped and stained—especially with doggy nails, grandchildren, the dust, and the expense. While this cleaning did not make them look brand new, they sure do look so much better.
Jarrett from ZeroRez showed up on time, spent about two hours cleaning the floors, and did a fantastic job. While it’s not cheap, I always feel that their charges are reasonable, and the cleaning makes the whole house feel more like home.
Dawn is always pleasant when I call to schedule and does her best to accommodate me.
Thank you, ZeroRez!
Thank you for your feedback and review. We are pleased to hear you had a great experience from start to finish with our team and the floors look so much cleaner. Give us a call back for your next professional service.
Shower is dirty.
Thank you for your review. We apologize you were not happy with your cleaning. We will be following up to try and make this right.
Excellent service! He did an amazing job and was quick and thorough, carpet looks great! Thank you!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The gentleman who did the upholstery cleaning at my house was wonderful! Very kind, polite and respectful--just a truly pleasant person. He was quick, efficient and cleaned up after the work was done. I've used Zerorez in the past and will continue to be a customer. Thank you!