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based on 4193 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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Hi quality workmanship. We use Zerorez regularly.
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Mr. Raheem Richardson was prompt, professional and very knowledgeable of what needed to be done in order to get the best results of carpet over 25 years old. He did a great job! I hope his knowledge and experience can be used to teach and train younger techs while operating in a higher level of responsibility. R/Steven
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Your job is very good
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The team was professional, friendly and knowledgeable from the free quote through the completing the tile and
Carpet cleaning. We are very satisfied with the services.
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Jarrett was great. He was able to get the laminate flooring in my house looking great. He was very professional and easy going. I will be recommending him for the next time I schedule service at my home.
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The technician was very diligent and thorough. Regrettably, however, though we did not step once on the rug, small dark spots reappeared within about 5 hours. I've been spot cleaning strenuously and hope I can remove them entirely, but I'm disappointed that the Zerores treatment wasn't more effective.
Thank you for your feedback and review. Unfortunately, when it comes to fibers and staining it really just depends how long the stain has been there and what the source of it is. Give us a call back for your next professional service.
Great guy, great job!
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Velvet chairs and rug cleaning.
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Fast and efficient
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Arrived on time and did a great job.
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Quick, great customer service. Flexible appointments
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Service was excellwnt
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Price was very reasonable. Technician was excellent! Great results!!
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When I scheduled my cleaning, I was told my slot was 8-10. The email confirming my reservation also said 8-10. I called at 930 to ask where the cleaner was and was told that my slot was 10-12. Extremely disappointing and screwed up my day because I had to accommodate a different time than what I had planned for. Equipment fee is also bogus. Would definitely not recommend this company and will not use this company again.
Thank you for your feedback and review. We apologize the time frame changed some as we had spoken with the roommate the Saturday before. It seems like the move was off track when movers weren't there to pick up belongings. As we all know moving can be frustrating. We hope you are enjoying your new residence and change your mind about having service with us in the future.
Arrived on time.
Carpets look great.
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Personel were helpful and knowledgeable of my needs.
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I was stunned by how much dirt Jarrett got up when he cleaned our hardwood floors. They look great!
The reality is that I did not want to go through the hassle of having them stripped and stained—especially with doggy nails, grandchildren, the dust, and the expense. While this cleaning did not make them look brand new, they sure do look so much better.
Jarrett from ZeroRez showed up on time, spent about two hours cleaning the floors, and did a fantastic job. While it’s not cheap, I always feel that their charges are reasonable, and the cleaning makes the whole house feel more like home.
Dawn is always pleasant when I call to schedule and does her best to accommodate me.
Thank you, ZeroRez!
Thank you for your feedback and review. We are pleased to hear you had a great experience from start to finish with our team and the floors look so much cleaner. Give us a call back for your next professional service.
Shower is dirty.
Thank you for your review. We apologize you were not happy with your cleaning. We will be following up to try and make this right.
Excellent service! He did an amazing job and was quick and thorough, carpet looks great! Thank you!
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Service was wonderful: easy to schedule, good communication from company with reminders and another text just before arrival, did a great job! Love how clean our carpets look and feel, they are soft and new again.
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Excellent service and communication. Time of response is amazing. Nothing but the best.
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Great cleaning service. No residue.
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The technician was great, the work was completed in an excellent manner and he was professional and represented the company well.
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Overall my experience was mixed. I worked with Dawn and she was great with communication and customer service. We have a boucle couch and had just gone through a move so were needing a couch cleaning. We couldn't really tell how well the couch how been cleaned until after it dried and it was left with a lot of dirty areas. I called Dawn to see if a tech could come out to help resolve the rest of these spots. In many area is was as if the areas weren't cleaned at all or the dirt was drug to those areas from the cleaning and kind of pooled there. I called Dawn and she happily sent someone out to try to fix the spots, but at the end of it the tech told us it was normal wear and tear on the couch, which didn't make any sense and were also told that some of the dark spots must have been where our dogs were laying, but we don't allow our dogs on the furniture and I expressed this to him. He had stated, oh well I'm not sure, I just can't get it out. Although it hadn't been there prior to the cleaning. I have used Zerorez a few times living in CO and now in VA, but wasn't very happy with the outcome of this service. I am not sure if I will be using again.
Thank you for your feedback and review. We apologize the staining would not come out of your couch unfortunately there is just no guarantee we can just try our best. Give us a call back for your next professional service.
The Tech was very knowledgeable and professional explaining the process, and addressing our specific cleaning needs. He did an excellent job cleaning our entire home carpets.
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I always been impressed with your service and especially with the people that came to do it.
I simply love it!!! ♥️
Thank you
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Jarrett shows up as promised, does a great job, the price is reasonable, and making the appointments with Dawn is pleasant and easy-peasy. I have used the company, Zerorez, for 5 years and will continue to do so. I believe it is a worthwhile investment in both health and hygiene and the life of the carpet.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations from start to finish. Give us a call back for your next professional service.
Excellent job! Thank you Raheem!
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Very responsive to my service request and last minute schedule. The technician was very kind and professional. And most importantly we’re very satisfied with the results!!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations from start to finish. Give us a call back for your next professional service.

Raheem did a great job for us! He was professional, on-time and mindful of our time as cleaned each room to include two staircases. Big job based on the square footage. Because his work we will continue to use your services. Thank you!