Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4071 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 3, 2025 — Rated 10 out of 10 by T.R. Zerorez DC Metro
What do you like about our products and services?

Raheem did an amazing job. He was very knowledgeable and kind. It was very thorough and paid attention to detail. Will definitely use this company again and request Raheem.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   December 3, 2025 — Rated 10 out of 10 by P.A. Zerorez DC Metro
What do you like about our products and services?

Rapid and professional service!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call for your next professional service.

Report a concern   November 28, 2025 — Rated 10 out of 10 by Brenda Blake Zerorez DC Metro
What do you like about our products and services?

SERVICE WAS GREAT; GENTLEMAN WAS VERY PLEASANT!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 28, 2025 — Rated 10 out of 10 by S.M. Zerorez DC Metro
What do you like about our products and services?

Technician was right on time and did a fabulous job! We are very pleased.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 23, 2025 — Rated 10 out of 10 by Scott Pence Zerorez DC Metro
What do you like about our products and services?

Service is excellent

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 22, 2025 — Rated 10 out of 10 by K.S. Zerorez DC Metro
What do you like about our products and services?

Technician arrived in the coordinated arrival window. Provided knowledgeable service. I also like that the carpets weren’t water logged. Did a great job and will use them again.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 20, 2025 — Rated 10 out of 10 by F.F. Zerorez DC Metro
What do you like about our products and services?

Method of cleaning rugs

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 20, 2025 — Rated 10 out of 10 by E.J. Zerorez DC Metro
What do you like about our products and services?

Very professional and kind! Did a great job!

Response from Zerorez DC Metro:

Thank you for your feedback and reveiw. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 20, 2025 — Rated 9 out of 10 by S.K. Zerorez DC Metro
What do you like about our products and services?

Jarrett did an amazing job! The floor is amazing and the couch looks almost new.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 20, 2025 — Rated 10 out of 10 by J.H. Zerorez DC Metro
What do you like about our products and services?

Jarrett did a good job

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 18, 2025 — Rated 9 out of 10 by M.H.R. Zerorez DC Metro
What do you like about our products and services?

Professional, prompt, and knowlegable about carpet cleaning

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. GIve us a call back for your next professional service.

Report a concern   November 17, 2025 — Rated 10 out of 10 by D.A. Zerorez DC Metro
What do you like about our products and services?

Everything went great! Your guy was awesome, he did a great job and quickly, we came in this morning to a fresh clean area to start a new week!

Thanks so much!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 15, 2025 — Rated 10 out of 10 by A.B. Zerorez DC Metro
What do you like about our products and services?

The technician was very friendly and the work was excellent.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 13, 2025 — Rated 10 out of 10 by N.C. Zerorez DC Metro
What do you like about our products and services?

The process was quick and orderless. The technical was outstanding. Polite, friendly, and neat. Would highly recommend your company and this particular technician.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 13, 2025 — Rated 10 out of 10 by K.B. Zerorez DC Metro
What do you like about our products and services?

Technician was very professional and did a great job.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 12, 2025 — Rated 10 out of 10 by Dorothy Mebane Zerorez DC Metro
What do you like about our products and services?

Raheem was our technician for our home in the Leesburg VA area and he arrived on time and was friendly, professional, and did an outstanding job on all of our carpets! We had a number of bad stains from coffee, magic marker, paint, makeup, and that slime material the kids all play with these days, and 98% of these were removed completely! We really appreciate the company and its attention to details. The communication and customer service is excellent. Again, thank you to Raheem for doing such a great job! I highly recommend this company!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations from start to finish. Give us a call back for your next professional service.

Report a concern   November 11, 2025 — Rated 10 out of 10 by T.D. Zerorez DC Metro
What do you like about our products and services?

Great Service.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 9, 2025 — Rated 10 out of 10 by Lamont Saddler Zerorez DC Metro
What do you like about our products and services?

Jarett Franklin went above and beyond with my carpet cleaning! My steps and pantry carpets were in really bad shape, and I honestly didn’t think they could look this good again — but Jarett worked his magic and completely brought them back to life. From start to finish, he was professional, friendly, and full of great energy. You can tell he genuinely cares about the quality of his work and his customers’ satisfaction. He took his time, paid attention to every detail, and made sure everything was spotless before he left. My carpets look and feel brand new again! If you’re looking for someone who delivers amazing results with a smile, Jarett is the one to call. Highly, highly recommend! Lamont Saddler

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 8, 2025 — Rated 5 out of 10 by P.S. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The cleaner man was very nice. The ottoman and some cushions dried with these stripes on them. 🧐🙁

Report a concern   November 6, 2025 — Rated 10 out of 10 by R.D. Zerorez DC Metro
What do you like about our products and services?

Great work and customer service

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 5, 2025 — Rated 10 out of 10 by Carol Joseph Zerorez DC Metro
What do you like about our products and services?

Fantastic job! Our carpets have never been so clean! We especially liked that the treatments for high traffic areas and pet spots worked beautifully. We also liked the fresh scent of the treatment products and they did NOT give me a headache. The technicians were professional, courteous and did an outstanding job. The lead technician kept us informed of their progress, what they were applying, and answered all my questions. Our carpets dried quickly and after a quick vacuum looked, smelled and felt fabulous. We were very happy with the price as well. Thank you for a great customer experience!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 5, 2025 — Rated 10 out of 10 by Stacy McKone Zerorez DC Metro
What do you like about our products and services?

Very professional, made our tile look like new. Would highly recommend

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 5, 2025 — Rated 10 out of 10 by Gabriele Hartman-Daub Zerorez DC Metro
What do you like about our products and services?

The gentleman that arrived to shampoo my carpet was so friendly and did a wonderful job in cleaning my carpets! Thank you for a job well done!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 5, 2025 — Rated 10 out of 10 by Frank Salazar Zerorez DC Metro
What do you like about our products and services?

Response time, quality of work, efficiency, communication... Simply the Best!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 4, 2025 — Rated 10 out of 10 by R.A. Zerorez DC Metro
What do you like about our products and services?

Clean and neat

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 4, 2025 — Rated 10 out of 10 by J.S. Zerorez DC Metro
What do you like about our products and services?

The response time was so prompt, they came at the beginning of the window of time that was given so I wasn’t left waiting around, the carpet was cleaner than I expected, it dried fast, and the technician was personable and professional. Plus, it was less expensive than the competition I called for price checks! I really have no complaints at all and would use them again!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 3, 2025 — Rated 5 out of 10 by P.R. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

As far as the services they perform, they did an excellent job however, the second time they came out, they quoted me one price to clean my sectional and ended up doing an additional treatment for odor and didn’t ask me therefore they billed me an additional $60 which I would not have Agreed to. I am on a tight budget right now as I’m moving to Texas this week and beginning my retirement.

Response from Zerorez DC Metro:

Thank you for your review. I am glad you were happy with your service that was provided.

Report a concern   October 31, 2025 — Rated 10 out of 10 by Tony Packer Zerorez DC Metro
What do you like about our products and services?

My service tech was phenomenal! I want him to service us next time!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 30, 2025 — Rated 10 out of 10 by W.B. Zerorez DC Metro
What do you like about our products and services?

Incredibly professional and effective technician. On time, friendly, and got the job done very well.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 29, 2025 — Rated 10 out of 10 by S.E. Zerorez DC Metro
What do you like about our products and services?

The service and professionalism in which the individual showed while communicating with me, and service work performed was better than I expected. I was truly impressed with the out come. Only one area, I wished it would have cleaned better

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.


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