Zerorez DC Metro
23590 Overland Dr, Suite #140
Sterling
VA 20166
United States

Average rating: 9.1 out of 10 based on 4213 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 13, 2026 — Rated 10 out of 10 by Leslie Atkin Zerorez DC Metro
What do you like about our products and services?

Two employees came out to clean our rugs and upholstery on Tuesday. Jerry and his companion did a great job -- kind, thorough, courteous and hard-working. Couldn't be happier!

Report a concern   November 13, 2026 — Rated 10 out of 10 by Kevin Brooks Zerorez DC Metro
What do you like about our products and services?

They were amazing! Very professional, quick to respond, easy to schedule and provided excellent service.

Report a concern   November 12, 2026 — Rated 4 out of 10 by E.K. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

They gave me a estimate but when the technician showed up the price changed. The email I was sent said it would take 4-8 hours but they finished in under an hour. There are still stains on the carpet and the technician asked for a tip before even finishing the job pretty unprofessional

Response from Zerorez DC Metro:

Thank you for your feedback and review. The technicians are able to provide recommendations to help prolong your carpeted area when they arrive. Stain removal and other treatments are additional in cost as the technicians have their eyes on the project at that time. During your appointment, you had 2 technicians providing your home service, so it was able to go quickly.

Report a concern   November 12, 2026 — Rated 10 out of 10 by L.T. Zerorez DC Metro
What do you like about our products and services?

My carpet looks brand new and the technicians have all been very nice, professional and so helpful. I have returned multiple times because is see the value each and every time.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   November 7, 2026 — Rated 10 out of 10 by Marcella Ragano Zerorez DC Metro
What do you like about our products and services?

Everyone was terrific that I dealt with from the scheduler Dawnto, the manager Louise,
who came to look and the technician Julian who came to clean our rugs!The rugs look great, smell great and dried quickly. I really appreciate what great service they gave to us!! it truly went above and beyond expectations

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations from start to finish. Give us a call back for your next professional service.

Report a concern   October 31, 2026 — Rated 10 out of 10 by S.T. Zerorez DC Metro
What do you like about our products and services?

You are always on time and the carpets are soooo clean.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 30, 2026 — Rated 0 out of 10 by L.K. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

Hi yes i think the gentleman could have taken a little more time as there is dust along the base board . which when i brought it to his attention . He used a device that was used on steps and it loook so much better. It wount take him that much longer to do it right and to do all that he had to ddo . A little more effort would have done the job right. When i arrivied at the house . It was not a Stanley steamer truck. I was very leary. as It was in bad shape and I dont think stanley steamer would find there equipment in that condition. Did not want to give a honest statement at that time. Do do all of the carpets I think he could have done a better job. I am 82 and for me to go over the carpet is a bit much, Will have to pay someone to come in and redo what needs attention. where there was stains and add 99 dollars more a little more attention It would have been better. I think we need to show more pride in the job we do. So how can i give you a good reference Have a nice day First name removed

Response from Zerorez DC Metro:

Thank you for your feedback and review. We apologize you were not happy with your service. As we explained over the phone our staircase tool is for the staircase, the wands only get so close to the baseboard and where the carpet meets. We explained our 30-day workmanship, but you mentioned you were having someone else come in. Have a great day

Report a concern   October 27, 2026 — Rated 10 out of 10 by Jeanne Churchwell Zerorez DC Metro
What do you like about our products and services?

The representative was very professional and knowledgeable. I appreciate the time he spent to fix our issue

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 26, 2026 — Rated 9 out of 10 by A.G. Zerorez DC Metro
What do you like about our products and services?

Raheem was very punctual and helpful getting my chair out of the way. He was quick and effective! Did a great job!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 26, 2026 — Rated 10 out of 10 by Rhine Morgan Zerorez DC Metro
What do you like about our products and services?

Easy to get scheduled, quick efficient through cleaning and wonder personnel.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear, your experience with us from start to finish was excellent. Give us a call back for your next professional service.

Report a concern   October 24, 2026 — Rated 10 out of 10 by D.S. Zerorez DC Metro
What do you like about our products and services?

The gentleman who did the upholstery cleaning at my house was wonderful! Very kind, polite and respectful--just a truly pleasant person. He was quick, efficient and cleaned up after the work was done. I've used Zerorez in the past and will continue to be a customer. Thank you!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 23, 2026 — Rated 10 out of 10 by D.T. Zerorez DC Metro
What do you like about our products and services?

All expectations met, polite and effective crew, on time, in and out efficiently and quickly. Carpet looks nearly new.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 22, 2026 — Rated 10 out of 10 by R.A. Zerorez DC Metro
What do you like about our products and services?

clean and tidy. on time

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 21, 2026 — Rated 8 out of 10 by S.K. Zerorez DC Metro
What could we do to improve?

They do good job

Response from Zerorez DC Metro:

Thank you for your review. Give us a call back for your next professional service.

Report a concern   October 20, 2026 — Rated 10 out of 10 by Ray Shindledecker Zerorez DC Metro
What do you like about our products and services?

Service was great.. went over above expected

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 18, 2026 — Rated 10 out of 10 by K.F. Zerorez DC Metro
What do you like about our products and services?

I've used zero rez for many years now. The technicians are always respectful of myself and my home. I love the way my carpets look after. This year I had some particularly terrible carpet stains which the technician did a great job cleaning.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 16, 2026 — Rated 10 out of 10 by K.S. Zerorez DC Metro
What do you like about our products and services?

The company is wonderful! Carpets were cleaned and look fantastic. They strive for 100% satisfaction. Would definitely use them again.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 13, 2026 — Rated 10 out of 10 by S.H. Zerorez DC Metro
What do you like about our products and services?

I was very pleased with the customer service and the quality of the product. The receptionist Dawn was very pleasant and courteous. My carpets are very clean and the service person Jarrett was very professional and knowledgeable.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear you had a great start to finish. Give us a call back for your next professional service.

Report a concern   October 9, 2026 — Rated 10 out of 10 by K.L. Zerorez DC Metro
What do you like about our products and services?

I’ve used Zerorez now for 8 years and will continue for the years to come. Their technicians are always pleasant and make sure they clearly understand what my service request included. Whenever there was an issue they always presented me with recommendations and why they recommend them. I have confidence they have my best interest as a priority.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 7, 2026 — Rated 10 out of 10 by J.G. Zerorez DC Metro
What do you like about our products and services?

Great service
Good job on stains

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   October 1, 2026 — Rated 10 out of 10 by Steven Jiggetts Zerorez DC Metro
What do you like about our products and services?

Raheem did a great job for us! He was professional, on-time and mindful of our time as cleaned each room to include two staircases. Big job based on the square footage. Because his work we will continue to use your services. Thank you!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   September 29, 2026 — Rated 10 out of 10 by C.P. Zerorez DC Metro
What do you like about our products and services?

Hi quality workmanship. We use Zerorez regularly.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   September 21, 2026 — Rated 10 out of 10 by Steven Jiggetts Zerorez DC Metro
What do you like about our products and services?

Mr. Raheem Richardson was prompt, professional and very knowledgeable of what needed to be done in order to get the best results of carpet over 25 years old. He did a great job! I hope his knowledge and experience can be used to teach and train younger techs while operating in a higher level of responsibility. R/Steven

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   September 20, 2026 — Rated 10 out of 10 by Asim Elabid Zerorez DC Metro
What do you like about our products and services?

Your job is very good

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   September 18, 2026 — Rated 10 out of 10 by Cynthia Glenn Zerorez DC Metro
What do you like about our products and services?

The team was professional, friendly and knowledgeable from the free quote through the completing the tile and
Carpet cleaning. We are very satisfied with the services.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   September 17, 2026 — Rated 10 out of 10 by J.M. Zerorez DC Metro
What do you like about our products and services?

Jarrett was great. He was able to get the laminate flooring in my house looking great. He was very professional and easy going. I will be recommending him for the next time I schedule service at my home.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   September 16, 2026 — Rated 5 out of 10 by B.R. Zerorez DC Metro
How did we disappoint you and what can we do to make things right?

The technician was very diligent and thorough. Regrettably, however, though we did not step once on the rug, small dark spots reappeared within about 5 hours. I've been spot cleaning strenuously and hope I can remove them entirely, but I'm disappointed that the Zerores treatment wasn't more effective.

Response from Zerorez DC Metro:

Thank you for your feedback and review. Unfortunately, when it comes to fibers and staining it really just depends how long the stain has been there and what the source of it is. Give us a call back for your next professional service.

Report a concern   September 12, 2026 — Rated 10 out of 10 by J.S. Zerorez DC Metro
What do you like about our products and services?

Great guy, great job!

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call for your next professional service.

Report a concern   September 11, 2026 — Rated 9 out of 10 by B.L. Zerorez DC Metro
What do you like about our products and services?

Velvet chairs and rug cleaning.

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.

Report a concern   September 11, 2026 — Rated 10 out of 10 by R.J. Zerorez DC Metro
What do you like about our products and services?

Fast and efficient

Response from Zerorez DC Metro:

Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.


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