based on 483 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have been Alpine Haus Service customers for 25+ years and extremely pleased with the service provided. As we plan for early retirement, we decided to purchase our ultimate trailer to enjoy touring America. We did not hesitate to reach out to the Sales Department at Alpine Haus. From the initial cheerful voice on the phone to the salesman who walked us through the entire process, every single step of the sale was seamless. Even Ryan, the Owner, was available to congratulate us on our new RV. We would highly encourage everyone to experience the outstanding customer service that Alpine Haus offers. They are not just selling RVs they are making dreams come true.
The employees in the service department are helpful at resolving issues and getting repairs done.
Everyone was very friendly and helpful we love our new fifth wheel
Don Terpening (Sales) and Kyle Smith (Business Manager) did a fantastic job working with us on the purchase of a 2023 Grand Design Imagine. This was a long-distance transaction primarily handled by phone and email and included trading in our 2018 travel trailer.
Communications were very clear, and our questions/requests were addressed promptly. During my in-person visit to Alpin Haus in late December 2022, Don arranged to have the Imagine travel trailer moved inside so that viewing the trailer could be done at a comfortable temperature (much appreciated!). All of the paperwork for the purchase and trade-in was handled very smoothly.
We are impressed with Alpin Haus’ customer service. They will be 1) adding some modifications to the Imagine, 2) storing the Imagine for several months for us, and 3) transporting and setting up the Imagine at our seasonal campsite. We are very much looking forward to the 2023 camping season.
Customer service has been outstanding.
You did a great job in a timely fashion.
Friendly team members were ready to answer all my questions, I felt they genuinely cared about my concerns and are willing to go the extra mile. We even had many laughs during the transaction. The follow up was excellent and never skipped a beat.
Great service staff. They get the work done as promised. Friendly, professional service
Nice people
Knowledgeable
repairs resulted in more damage. Shower panel was fix but ceiling was ripped
Our travel trailer has been at your shop since November 6th for an appointment on November 7.
After 6 weeks at your shop I don’t even have an estimate of the cost for repair work and no one answers the phone when I call. I occasionally get a text telling me an estimate is coming - but nothing has come by email or text to date.
I truly feel like I need to take a day off from my job to drive to the location to see if I can get an answer - and it shouldn’t be like that. The simple act of calling an owner and talking to them goes a long way.
Your people are so nice. Your problem is your phone system. Please fix it !
Courtesy and honesty. Made the transaction a pleasure.
We had seen a particular used fifth wheel prior to arrival, Mike took us to view 2 trailers we were interested in - gave us time to look them over and discuss them both. There was no pressure and it was a comfortable and efficient process. We had been back to conduct financial business and then again to go through the trailer prior to picking it up. The staff at Alpin Haus Oak Ridge are friendly and helpful would recommend this dealership!
Sales department and service department are second to none. Great service
Improve parts expediting. Great communication with Service Advisor.
Wide selection. Friendly staff. Easy to conduct business.
Service seems to be great. You did what needed to be done in a timely manner. Staff was congenial.
They show a genuine readiness to help with any problems and repairs. The fact that they stay in touch throughout my repairs and keep me informed of any items that may need repair or replaced. They were overwhelmed with RV’s there for repairs and still took mine in and proceeded to address my concerns in a timely manner. ETL
Staff was very friendly and helpful.
Service dept is horrible
Friendly staff and great service.
Just not keep us on hold then hang up with no chance to leave a message. However I have texted and received an almost immediate response.
I enjoy the warm friendly atmosphere at the business and of course my favorite salesman STEVE QUILL!
I highly recommend the business to anyone looking for an RV.
very knowledgeable service Technicians, eager and patient with customers
“Communicate” I shouldn’t have to contact Oak Ridge and or Port Jarvis to find out the status of warrantee repairs that had to be made from date of sale. May 2023 will be one year. I guess I’ll just continue to contact you every 3 to 5 weeks to find out the status. Both service departments definitely needed a little cleanup in customer relations. Everybody apologizes, but still nothing gets done in a timely matter. I don’t care how busy you get don’t make promises that can’t be kept.
Your personnel in the service department are very nice to work with
From Charles our salesman to the entire staff making the decision to buy our RV was easy and relaxing. There was never any heavy selling just straight up information that we asked about the RV. The Service department is exceptional as well as the personnel in the Store. We wouldn’t think of going anywhere else for all our RV needs.
Thank You
Brian & Barbara Reilly
Great service and employees are great also
Great service. Great people!