based on 2098 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The product quality, The People and the responsiveness
Left my 2023 reflection for warranty work. In one week they pulled almost $900.00 from my checking account Without permission. No receipt. No phone call. Said it was for axle service. BUT, the two axles had to be replaced by grand design. Paid for axle service on axles that were to be replaced. Also, my valances and shades fell off. They put a couple of them on (half assed) ones not centered. Oh! Did I mention it took them over 3 months too do some of the work. Never gave me a new key I paid for. I have no words how awful-this facility is. Ask them for the $550 charge of the axle service back from $900. My answer “ call grand design… maybe they will refund me.” Well hopefully these new axles will not fly off on our first journey. STAY CLEAR DRIVE RIGHT BY. will be consulting an attorney
Quality of work
Finally the work was completed and I’m happy with the repair but, it took too long.
A lack of communication was also present.
Better communications with service work.
Very friendly and excellent service! After all a sale is NO good without the service to back it up! That is why we have bought so many Campers here! Great job service team at Saratoga Alpin Haus 😊
Highest quality selection of brands.
Incredible service dept
Need to have better communication with customers and return calls.
This was my first RV and my first ever service. Brian was exceptional with his service and answering the questions I had I would definitely return, and would definitely refer again.
communication from sales manager could be improved.
The service department is great!!
Service department and James motto are exceptional, we had a two year old camper destroyed in a storm . And the whole store from sales to service did there best to get our new one ready and delivered to us . This will be the third RV we have purchased from their store and would highly recommend them .
Thanks to the whole Saratoga alpinhaus store
Chris paradis
The service department was great! Very friendly and helpful to us!
Always greeted with a friendly smile. Everyone is polite and accommodating.
Always attentive and do everything for they can for us!
I had my van winterized recently. While the technician was friendly and tried his best, he was not familiar with winterizing my class B van. He had to refer to other technicians to complete the task. I believe all went well but I am not totally confident that the job was completed as it should have been. Hopefully there will be no issues over the winter with the water lines or Truman furnace. I hope that in the future only qualified techs will be assigned to perform this task so that I won't have these concerns.
All participants involved with the RV work were customer friendly and displayed very good customer service. In particular Eljay was very accommodating and went the extra mile in picking up and bringing back our RV. He is a special employee and represented Alpine Haus in exemplary fashion.
Improve the new RV inspection process.
our RV came riddled with electronics that were loose, and a bed that required about 2 to 3 hours of carpentry work to make it level. Also, our RV did not come with a front plate bracket that something that should’ve been done by the dealership with the pre-delivery inspection.
The number of rvs on your lot, so many to choose from! Service people are so nice too.
Staff does a great job, especially Dave B. in Service.
Very friendly service staff.
Excellent service and customer service is the best
The service dept has been very cooperative in repairing the many problems we have had with our new 2023 Georgetown motorhome.
My camper has been with your Oakridge, NJ site for almost 60 days I've received a number of inaccurate information between Aplin Haus and Thor for an item under warranty that I was told was on order, approved not approved since mid August. Internal issues within your facility or incorrect communication from my understanding that my warranty was incorrectly used for another customer causing the delay. My alternator was not repaired in July 2023. I would be happy to speak with management and get this resolved, my camper repaired and returned. Thank you, Name removed Phone number removed.
Professional
Fix your phone system so I get a call back when I leave a message.
Fix your computer system so records can be combined. You have a record in my name and one in my husband’s name for the same camper.
Brought my 2022 Georgetown GT7 in for service evaluation. I thought one of the hydraulic leveler hoses had split. After the tech evaluated my problem, it turns out the jack was bad. This saved me from unnecessarily purchasing 30 feet of hydraulic hose and the time of de-installing the old one and Re-installing the new one. Service manager Dave is wonderful to work with.
Service was done as explained and on time . Scott at wilton service was very knowledgeable to what we were going to need for our roof cleaning and sealing. And what a surprise to find a little Alpin Haus bear greeting us when we opened the door. He will be joined in the front windshield along with all my other state bears.
Thanks again for the good service.
William and Marge Little
Great customer service.
Customer service was aces and the store is well stocked.