based on 483 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We didn’t get some parts that they promised.
Appreciate the way they listened to what we we’re looking for in the service of purchasing a Camper! Appreciated the opportunity to purchase a very nice camper! We want to Thank Charles for taking care of us and listening to what we wanted and helping us to find it! Also the many offers that you offer to us, with storage and taking care of things.
Had a lot of little things that have needed fixing on our coach, and then the full-wall slide started acting up. Alpin Haus got everything fixed up for our trip!
I like the fact that I’m dealing with people I recognize and who recognize me. RVs are complicated and there are judgment calls required in many aspects of their service and maintenance so connecting with people counts.
The dealership offered an adequate inventory of travel trailers to choose from.
Our salesman, Michael Panarella did a great job of listening to our choices for our next RV. He showed us products that were appropriate for our budget and the features that we wanted.
Also, Keith, in the finance office did a very thorough job when presenting aftermarket products and reviewing our documents.
Last, but certainly not least, Dan from the service department did an excellent job, delivering our new RV, reviewing features and benefits.
All
great people
Wide variety to choose from, sales department is amazing!
It's good service with quality parts.
Very professional and helpful
The friendliness of the staff in both sales and service. They answer questions and do their best to respond to phone calls in a timely fashion. No question is considered too small to answer. When we had delays in taking delivery on our new rig, they were very generous in providing a gift certificate to the store and a voucher for dinner to compensate us for the inconvenience. A very important benefit of buying from Alpin Haus is the full service and winter storage program. We used this for our last rig (travel trailer) and will use it for this new rig (fifth wheel). We love AlpinHaus!
Friendly No-Pressure Sales.
Purchase Process was Super Easy.
Pick up/Walk Through was very informative for a First Timer
Staff Seemed just as excited for us as we were to purchase our first Travel Trailer.
The service department has treated me incredibly well. I purchased my rig used and every interaction I’ve had with the service department has been first rate. A lot of RV dealers won’t work on a rig that wasn’t purchased at their facility. Big thumbs up to Michaela and Brian.
You have a selection of brand trailers. Service staff is always accommodating with scheduling. The service technicians are knowledgeable and professional.
Horrible customer service with zero communication skills
Service team is always super helpful, Brian in particular
Everyone was so friendly and welcoming. Service was amazing
Efficient, thorough, professional and hospitable..
What more could you ask of a business?
RETURN MY CALLS AND FIX MY MOTOR HOME THAT THOR HAS AUTHORIZED. I WAS SENT HOME WITH SEVER AND POTENTIALLY DANGEROUS CRACKED PROPANE HOSES TO THE HEATING SYSTEM-WHICH HAS NOT WORKED CORRECTLYSINCE I GOT IT. I AM DISGUSTED!! I WANT IT FIXED AND IT IS SITTING IN MY DRIVEWAY, IN WHICH I CANNOT USE NOR EXPLAINED COMPLETELY OF THE SEVERITY OF THE ISSUE . I AM PAYING A LARGE SUM FOR A USELESS MOTOR COACH THAT I CANNOT USE.I HAVE BEEN COMPLAINING ABOUT THIS COACH AND I AM GETTING NOW WHERE. I AM SICK OF THE MIDDLE CLASS CONSUMER BEING RIPPED OFF.
Dave in the service department was so helpful and gave us great updates while our coach was being worked on. Every employee that we encountered was smiling and friendly. Alpinhaus was with the 3 hour drive we made to get there!
The staff is very competent and friendly
I love the quick service provided to me. The item I ordered came in a good timely manner. Alpin Haus communicated with me all the time regarding the item I ordered and it's delivery date. I am very satisfied with Alpin Haus and yes, I would recommend them to all my friends and family. A very satisfied customer...
Professional and thorough
This is the second camper I’ve bought at this Alpin Haus. From sales through delivery, everyone has been so amazingly pleasant and helpful. I feel that anything/everything that can be done to please a customer has been done.
Very accommodating to me, as an out of state customer, for short term storage. Excellent price and care given.
Excellent salesman Charles W !! Could not have been a better experience!!Second time purchasing Tiffin Motor coach…John the technician was phenomenal in training and demonstrating the use of our new couch. Met the owner Andy Heck who was very down to earth and we couldn’t be happier. If you’re looking for a couch or camper this is the best place to shop!!!
Also,the staff were SO helpful and took my Great Pyrenees dog and dog sitting while we switched our stuff to new coach !!!! Can’t say enough how well we were treated like family!! 🇺🇸
Parts missing from slide 1 shield never installed at factory 1 part badly installed and bent. Needs to be fixed before the 10th of October. Received no keys for sliding doors. No help from Coachmen said they can’t send anyone to repair it. Cabinet doors have handles poorly installed cabinet underneath microwave has back not attached to anything. Corner trim in kitchen never installed. Nails popped up in bathroom floor. Obviously the manufacturer has no pride in their product. I have many pictures of these. Wife loves the layout and colors but shoddy workmanship and lack of support for repairs to slide out is the reason for the 0.
Incredibly pleased with Rob’s assistance in diagnosing and repairing an issue we had with our heater.
Brian is awesome to deal with
I bought my rv in for an inspection and the only problem was flashers. The problem is likely a corroded contract on one rear light and instead of fixing that you failed it which i think is rediculious for a company that sells and fixes rv s very disappointed. I will not come back and won't recommend you to my rv friend. Very sad about this