based on 1455 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service advisor & tech were polite, helpful & competent.
E
Excellent sales people especially Charles Weitz Treated very well and would recommend purchasing from their company again.
Friendly folks who seem to know their stuff. Work done to my trailer is completed on time, and good quality .as long as you’re not requiring vendor supplied parts,
2nd time my trailer was I. For the awning not working and it still took 3 attempts to open it . And they charged me both times and it still doesn’t work right
Honest, reliable. Easy to work with
I was very grateful for the phone calls that I received telling me that my situation will be resolved as quickly as possible. They did tell me that they would reimburse me out the $332 though I have not been reimbursed yet. i’m hopeful going forward that everything will go smoothly without complications.. the service department is doing everything they can to make things right and I am very grateful for that.
Alpin Haus service department has been awesome (especially Randy the assistant service manager) in helping to resolve two minor issues we had with our new Imagine 2500Rl. In my opinion they went above and beyond to respond in a timely and effective manner, so I would highly recommend both the sales team (especially Don T) and service team (Randy).
Able to provide all service needed at reasonable price
Professional and timely
The service dept is very professional
Extremely good customer service on both the sales and service side. Would not think of going anywhere else.
Everyone in Customer Care and Service was very accommodating, knowledgeable, and friendly.
I got charged $332 for a job that’s not completed details because I had to wait four months waiting for the parts to come in. Because the previous installer did not do the job right and caused issues. My refrigerator as of right now only works on gas does not work electric. Still waiting on the part for the refrigerator to work on electric in the refrigerator doors don’t shut right. I should’ve not been charged until the job was done right and completely. Very unsatisfied with the situation.
Knowledge Quite frankly, my son works there.
Warranty and service timing appointments were unsatisfactory.
Finding a dealer that not only give you a good sales experience but also provides quality service after the sale is rare these days. Alpin Haus delivers!!!!
Alpin Haus has worked with us, both when buying our RV's and whenever we needed service. On two separate occasions we had a problem and called to see if they could help us as we were passing through. They did both times and got us back on the road as soon as possible. An excellent dealership!
friendly knowegable staff
Randy and the service crew attend to our every need and issue. Service dept is very attentive.
Always prompt with serv
Prompt, Professional service.
Jess was very helpful - both service techs were very knowledgeable and did a great jpb .
Everything. The people are wonderful and helpful in every department!
For more than a year, we've trusted our Thor Delano to Alpin Haus for several service items, as well as winterization and storage (and de-winterization).
Randy Robb in Service has been exceptional to work with.
Full service after the sale for those of us not mechanically inclined (or inclined to do mechanical work!), reasonable prices, friendly staff.
Always accommodating in the service department.
the service is very good. The employees are extremely friendly and helpful
When we pick up our Motorhome after its been in for repairs we expect that it is ready to go. First day out and jacks would not come down and control panel not working. After much research we had to reset the pump controls in the battery compartment. Not not sure why they were touched.
We asked for a couple of interior parts to be replaced and some were not even addressed or discussed.
We were told plug for attaching trailer was OK. It wasn't and didn't work. We were told entry door was fixed, it was not.
Waiting over a year fro refrigerator drawers