based on 2095 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and courteous treatment received.
You were able to service our camper quickly. Every person I came into contact with either in person or on the phone was great! Very helpful. The customer service is 10 out of 10!
Text messages with updates and notifications
They are very good
Revised my rating. Matt from service department called me to review any issues and resolved them. Also Manager called to address my concerns. I appreciate the calls and follow up.
The professionally of people that work there,(in my case Amsterdam)
The staff and location are top rated! very pleasant to go to.
Your hourly rate is$70 higher than other providers in the area. You charged me $250 for writing an estimate even though you were paid to do other work such as replace a gasket for $1000 and $308 plus tax for winterization. You also refused to send a photo to get additional work added to the insurance payment.
They stand by their products.
I still don't have the right hitch for my car. It's the 3rd one and it's still wrong.
Everything was a struggle. I was unable to find that exact camper at another location, which is the only reason I proceeded with the deal.
They lied multiple times.
I was given misinformation multiple times.
The entire process was a struggle and I had to make a multitude of phone calls in order to purchase the camper. I had to follow up with each member of the team to ensure they were doing their job.
The most stressful purchasing experience.
Great friendly knowledgable, and very respecful
Matt in service was friendly & informative
Very nice customer service
I was very pleased by the way I was treated. They heard all my concerns and dealt with them all. They even humored me about seeing the camper again so my father in law could see it before the winter hit. I just felt very welcome there and wasn't being upsold into something that I didn't want.
Responsive, courteous employees and excellent service on our travel trailer keep us coming back to Alpin Haus. Special shout outs to Dave and Jennifer who always treat us like VIP's . We hope to travel many thousands of miles more with them as our support team!
Alpin Haus always has the latest and best RV's. They have a top notch service department. But the best part of working with Alpin Haus is their people. The customer service here is amazing. The staff is truly great to work with and they are all so knowledgeable, kind and welcoming.
Friendly knowledgeable staff.
Communication. No one replies to voicemail. Haven’t received paperwork to sub for Forever Warranty.
Everyone in the shop are great to work with
Very upset with our rv, we paid almost $30,000 with finance charges. So far, the slide had to be repaired, the awning a new motor, a new igniter in furnace (which now doesn’t light), & a diagnostic charge every time it’s worked on. Spent more time at your place this summer than camping. So, to say the least, I’m not very happy, or satisfied.
You call customers back unlike my experience elsewhere in order to schedule an appointment and follow up on the work that needs to be performed with an estimate Very well organized and professional.
very helpful
My wife and I have purchased a number of campers over the years. The experience at Alpin Haus was by far the best. Our salesman, Art Cooper, and finance guy, Matt Mincher, were great to work with.
yourgreat
The service department performed above expectations on my vehicle.
You have come to my daughter’s house on a number of occasions to repair their camper & have also transported it back & forth to your facility to be worked on which we appreciate very much!!!! They’ve had many problems with it but hopefully all will be fixed & they can enjoy using it in the summer. No fault of yours for all the issues they are having with it but I think he needs to go back to the factory to be redone in it’s entirety. We’ve purchased many campers & have had problems of some sort but yhid camper has major issues & should be recalled. Thanks for you excellent service anyway, you’ve gone over & above for us as far as service goes, thanks so much!!!!
We had an insurance claim that was not able to be resolved due to labor cost. Insurance would only pay 135.00 per hour and you wanted 222.00 per hour and would not work with insurance. We had to pull the unit as we did not have the difference on hand approx. $1000.00. So now our unit sits at home damaged while we find the difference. I would have thought you would try to work with insurance for a loyal customer. We have bought 3 units before you took over. I guess there is no loyalty to customers. This was at the Oak Ridge location.
Name removed
Phone number removed
Had what we were looking for, gave us a good deal on our trade.
Alpin Haus has been very efficient, cooperative and accomodating.