based on 3654 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great experience super easy and quick
We have been treated very fair even though we have another brand travel trailer. Randy Robb from your service department has been very helpful and has contacted us with any issues or to let us know where he is at with getting our parts for our warranty. If there was issues, we worked together with the manufacturer to get the parts in a timely manner. We have definitely been happy with the work that we have had done.
Months to get my trailer repaired. Could not fix my brakes on my trailer. I needed to contact the manufacture to get them resolved. Roof leak was not fixed the first time. I realize part of the problem is the manufacture and their warranty process and the lack of parts, but the service department in Port Jervis needs some major reorganization and staffing. Oak Ridge is better, but not great.
We were not thinking of buying a 5th wheel at the Saratoga RV show but we're very impressed with the Reflection bunkhouse as well as Tony our salesman. He took his time with us. Jim Bearcroft finished it off at the Amsterdam location. Looking forward to a nice long trip in April.
Facility is nice kept up well. Knowledge of people willing to share. Lots of smiles. Variety of RVs to look at.
Prompt service. They kept us well informed and were friendly and very helpful. When we got the unit winterized they willingly walked us through the process, letting us observe and answering all our questions.
During the past few years I have had “off season” service performed on my motor home while in winter storage at Alpin Haus. I have found both the customer and vehicle service to be very efficient. The service advisors and technicians understand the maintenance issues and listen to and address my concerns. Service advisor Randy Robb has maintained excellent communication regarding current repair status and has been helpful in finding solutions for unique issues.
Great people to work with. No pressure!
Nice people
Every one very helpful at the show and on the phone
The team in Amsterdam is very friendly, helpful and efficient
Expensive work on trailer. And incomplete finish. Left battery cover off- fortunately I didn't lose it when I drove away. Didn't replace the hitch latch pin. On annual warrantee checkup $300+, I'm not sure they do the checklist- like roof seal, They didn't find brakes not working, tires cambered and unevenly worn, cracked wheel wells. These are things I saw after the warrantee checkup. I would like to see more care taken.
I was always informed as to the status of my camper.
I (we) had an issue to clear up about our popup.. regarding its annual forever warranty inspection results- and while it took awhile to resolve - we were given courteous, ongoing attention by an Alpin Haus representative ( Randy Robb). He met with us in person, communicated by phone when needed and the issues were resolved amicably.
Got an appointment promptly and they did the work well.
Make sure everything is checked over before the buyer comes to pick up there unit
Great service from sales and service Department.
I was very pleased with how you fixed my camper. I would recomend your team without hesitation for service. Leo
The staff is very helpful
Randy in service attended to all of our warranty issues in a most courteous and responsive way. It’s great to go to a dealership that has a good inventory, but a wonderful service department is the testament to a well run operation. Service coordinators like Randy will continue to keep us as loyal customers of Alpin Haus!
PS The entire team at Alpin Haus is top notch!
Everyone was courteous worked hard to get the deal done and a very timely fashion extremely polite Jake Reinhardt and Kyle Smith deserve a gold star they were absolutely awesome
The salesman Scott Armini is excellent. I would not deal with a different salesman. Service is excellent. They kept us well informed on things they were doing to our fifth wheel. I would highly recommend this dealership to anyone.
Timely Friendly professional service
The people.
Great service. Great people!
We have been Alpine Haus Service customers for 25+ years and extremely pleased with the service provided. As we plan for early retirement, we decided to purchase our ultimate trailer to enjoy touring America. We did not hesitate to reach out to the Sales Department at Alpine Haus. From the initial cheerful voice on the phone to the salesman who walked us through the entire process, every single step of the sale was seamless. Even Ryan, the Owner, was available to congratulate us on our new RV. We would highly encourage everyone to experience the outstanding customer service that Alpine Haus offers. They are not just selling RVs they are making dreams come true.
The employees in the service department are helpful at resolving issues and getting repairs done.
Everyone was very friendly and helpful we love our new fifth wheel
Don Terpening (Sales) and Kyle Smith (Business Manager) did a fantastic job working with us on the purchase of a 2023 Grand Design Imagine. This was a long-distance transaction primarily handled by phone and email and included trading in our 2018 travel trailer.
Communications were very clear, and our questions/requests were addressed promptly. During my in-person visit to Alpin Haus in late December 2022, Don arranged to have the Imagine travel trailer moved inside so that viewing the trailer could be done at a comfortable temperature (much appreciated!). All of the paperwork for the purchase and trade-in was handled very smoothly.
We are impressed with Alpin Haus’ customer service. They will be 1) adding some modifications to the Imagine, 2) storing the Imagine for several months for us, and 3) transporting and setting up the Imagine at our seasonal campsite. We are very much looking forward to the 2023 camping season.
provided good communication.