Customer Testimonials
We are writing this late due to 2 deaths in the family.
We were so completely happy and satisfied with Don our salesperson, Service that installed the tow bar and Kyle who arranged finance for us. We paid &1,000 prep fee which I was told included cleaning of the motorhome. That was obviously not the case!!! The inside was filthy, disgusting!!!! Dust and dirt everywhere! We tried to use the sofa couch for guests and were horrified what was under there!!!! Giant dust balls, tons of tissues, dog bone and copious amounts of fur!!!!!! We were mortified that our guests had to see this!!!!!
Insides of cabinets were dirty and full of crumbs!!! I had to clean them all before I could put our things in!!! Sadly, with such a good experience with the sales and service side the the”prep” cleaning was horrible!!
Tom and Linda Moshier
Friendly atmosphere of service staff and sales personnel. The store has an excellent inventory of needed products.
Knowable friendly staff!
I have to say that Brian Barnes in your service department is a great asset to your organization. He is extremely knowledgeable, always friendly and professional. He is one of the main reasons that I recommend Alpin Haus to everyone. I have also had good experiences with all your associates.
The service department is always efficient, thorough, and professional. A real pleasure to deal with in these times. I've told all of my friends, that if they are looking to purchase a boat, that your location is the place to make the purchase! Brian in service is an asset to your organization. I've already posted this same information to various social media outlets.
Our experience with heather and Kyle was fantastic! Heather spent so much time with us and was very patient as we made our decision. Our walkthrough was very thorough and educational. What a difference from our previous dealer. Thank you.
Perfect
They will work with me to resolve the issue
Excellent service
Service was done in a timely and professional manor. Mike was always available to answer questions and keep things moving along.
Lifesavers. We had to drop in unannounced while on a trip an you we’re able to help us! Thanks!
The salespeople are great and the service department has been excellent. We love our camper!
Close to home.
Getting an appointment for service was very fast, ie. the next day. I chose to leave my RV but it was ready the same day. All of the employees that had contact with were very friendly. the issues I had with the power jack and the anti-sway bars were resolved.
Staff were always friendly and accommodating. Unfortunately I had a problem with my RV which was my main living situation so had to stay in hotels while it was being fixed. Is there any way I can be reimbursed for the charges for the hotels?
The customer service was excellent, except for the original salesperson we worked with. The first sales person was rather rude and sarcastic but when he left and a different salesperson, Tom, stayed late past closing with us because we drove so far to see the fifth wheels, we were extremely happy. Tom and the manager, Justin were extremely knowledgeable and accommodating!! We ended up purchasing a bigger model then we originally looked at. The finance manager, Dennis, was also extremely thorough and accommodating and made the finance process very easy, even with our two little children running around everywhere. While our initial experience wasn’t great, the customer service provided by the rest of the team surpassed our expectations.
They have been responsive and honest. Easy to deal with. And they know if a mistake had been made and stand behind there service. N
Nice friendly people. My appointment was 11AM, service was performed promptly, they did a great job, and I was on my way by 1PM.
You sell Grand Design - I'm a big fan. Your service department is much better than your competition
Great honest service
Prompt service and communication
The service department has been very helpful to us, going beyond the normal expectations. We recently dropped our trailer for a minor faucet repair, but when we arrived, our power jack didn't work. A service employee came out, got the jack working and explained the problem, which we added to the repair order. Upon picking up the trailer, our unit's battery had died so we needed help again, and again they came to the rescue. Then our pre-flight check revealed that a taillight wasn't working, and they came out and determined that the problem was actually a blown fuse in the tow vehicle, which they replaced for us. Alpin Haus has consistently delivered excellent service and gone the extra mile to make sure everything was working well and we were safe. Kudos to the service department!
correct answers & help
Amazing
Top notch crew at exit 16. Very lucky to have such a great group of people there. Kept me informed of all repairs, answering all my stupid questions n made me comfortable n confident in there service
Thanks for all you guys do.
Scott in service was excellent. I felt he went up and beyond what he needed to do.
Love the camper, the salesman that sold us the camper and the service to fix our new camper. Was not happy that a fuse was blown on the hot water heater and the shower lines had a 90 degree angle preventing water flow on our first camping trip.
Friendly, exceptional service.
Best experience we have ever had !!!! The communication among all employees and ourselves was top notch our salesman Mark was on top of everything and answered all questions and kept us up to date on our order the entire way….Our walk thru was absolutely amazing Dan went above and beyond on everything and literally showed us every single switch and it’s function …. Keith gave us options and his input and managed to keep us in actually below our Budget….. would definitely recommend to anyone
Everyone was so professional - from seeing the RV for the first time to replacing the awning which we requested - knowledgeable staff in every department. We are enjoying our new RV!
Thank you so much!