based on 6957 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your pricing was almost laughable compared to others I have received. So NO I will not be using or recommending your company. Thank You for your time.
I specifically asked if your company can level my floor. When the tech came he said your company cannot do that work.
Please give me sometime, I want to talk about my loan. thank you
it is hard to say this, but it is time for Joe to retire. I respect that he wants to keep working but he could barely walk across the parking lot. his mind maybe good but he seemed so fragile, i did not want to make him walk any further.
The quote was way too expensive for the job.
Dave
We have confidence in the quality of Beltway Builder's work but the prices are more than we can handle at this time. Thank you for coming out and doing an estimate for us. The gentleman who came out was professional, asked questions and I believe he understood the scope of what needed to be done. We will not be moving forward with your company. Regards, First name removed
They are extremely expensive. $750.00 to re hang a storm door that came off by one hinge.
No one ever responded to my email
Dennis was not able to answer any of my questions while on site. He stated he'd have to have an architect provide a quote. Work listed on quote received was not accurate.
There follow through on the estimate and punctuality was excellent.
Not certain I understand the estimate process. Is there a set price for replacement of porch posts/columns. Your representative offered a price for replacement before even looking closely at the project. The price was approximately 3 times the cost of another home improvement company estimate.
My project was truly too small for Bordner to consider.
The "let's get it done" attitude and the professional high standard of work.
Price. Not sure replacing the windows for that kind of money is going to get me any more value to my home. Certainly not $30K more in value. I know that's not the main reason, but it is a big reason.
Not completely ruled out, but can't believe that it's really that expensive everywhere. Pretty disappointed.
Too expensive for our budget.
Approach towards the customer needs.
Not listening and become defensive.
Not asking about customers needs?
Before leaving not even asking the customer if there is anything to discuss further?
No greetings while in or out.
I normally never complaint but this time I could not take it.
Thanks,
We were quoted for replacing a window and repairing 3 windows. We had requested the bid to be broken down WITH cost for each. We got a quote for over $4000. Pretty hefty. So how much for just the window? How much for the install of window? How much for window repairs? We cannot consider going forward without this information,
Friendly and professional people!
They never showed
Jeff was very honest and thorough. Because of our exterior, he did recommend that we do not do full window replacement. We appreciate this transparency. (Unfortunately, we were told when in the showroom that you do install on a dryvit house, and that it be inspected by a dryvit contractor, so that answer to our question may have been a bit misleading.) We are now with the understanding that we would have to hire a dryvit contractor to actually finish your install.
As an alternative, Jeff suggests we look at Andersen conversion kits. We have to give this some more thought and research since we had not heard of them.
Are they on display in your showroom so we could learn more and actually see them before making such a huge decision?
False advertisement on they said that they could help and all they want to do is make lots of money
Estimator was unable to answer our questions . Said he was an estimator not a mechanic. I would think an estimator should be knowledgeable enough to advise as to what repairs need to be done.
The valuation and estimate for services was extremely high. The costs of the services, equipment and related material was unreasonable and not afordable for the job and amount of work required to replace a jet tub. As an example the quote of amost $ 10,000.00 for the tub alone was five times the value of the item.
I was hoping for a written estimate with info on it like how long the french drain is and what type of stone and what type of cloth is used to prevent clogging the unit. The verbal estimate was $5000 and for that kind of cost I was wanting a little detail, unless I was quoted an unreasonable amount just to blow me off.
Yes the sales rep was unprepared in his presentation. After he spent 2 hours in his car trying to put the estimate together he told me he was having an issue with his computer. It then took 1 week and 3 phone calls to get him to email the quote. Why?? When I finally received the quote nothing was broken down in the pricing for the rooms. It was all one price. What if I only wanted to do 1 room. I cannot see giving you my down payment to start the work and having to beg to get the job done. Very POOR customer service. Very disappointing
Salesman was very nice. Price was too high for our needs.
Thank you,
First name removed
We have had work done by Beltway Builders before and were pleased with the results. I have not gotten the estimate yet for this job. When will it come?
Made an appointment and changed it 3 times
Nobody showed up Tuesday afternoon as was scheduled and I wasn’t notified of any rescheduling.