based on 5132 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The young lady that help me was great, I wish I remembered her name.
Very helpful!
People & service
Your sales representatives are always professional, knowledgeable, helpful and friendly. Which is extremely rare these days
The service from Martha was the best I have had in decades. I have already recommended her and Fleet Feet to several friends. The selection of brands were high end ones that I recognized plus several that were new to me. I ended up buying a shoe new to me-ASICS. It is like wearing a bedroom slipper with a thick sole. It is bespoke. Such a pleasure to work with an employee and store that puts the satisfaction of customers first and foremost. So thrilled that I have finally discovered this store.
Service was exceptional
Friendly professional service.
The sales man was very nice. He just spoke very quietly. It was really hard to work with him/hear him and I’m not hard of hearing.
Sales rep was knowledgeable, helpful, and not pushy. We had a very good experience.
The customer service and the verity of products
They fit!
They take the time to find shoes that fit my feet (extra wide, 3 sizes diference, bulky ankle brace).
MUCH APPRECIATED!!!
I like that you listen to the customer and find a shoe that will be what is best. I like the machine that shows exactly how the feet are. Time is also important. I’ve never been hurried out.
Quality of products. Sales people willing to make sure customer satisfied. No hard sell
Excellent footwear and excellent employees who are knowledgeable and friendly. I wholeheartedly recommend everyone checkout them out and what they offer.
Personalized service
Excellent service!!
Knowledgeable and helpful customer service. Quality of products.
I went in for good shoes and to be fitted properly. Jason was amazing! He did the fitting and brought out several pair for me to try on. He was very thorough and informative. He was not pushy, which I appreciate! Will go back in a few months for another pair!
Friendly and knowledgeable associates. I was in and out in about 40 minutes. I'm new to walking/jogging and Phillip showed me a few different options to get me started.
i only had 3 different salespeople offering to help me!i felt like i was a 1950's housewife on "queen for a day"!haven't experienced service like that in forever;you guys are tremendous......and of course you had what i wanted in stock
Outstanding service, friendly atmosphere without the pushy sales force. Wide selection of merchandise to choose from and all about the right equipment not what looks good or is the trending merchandise.
Friendly and knowledgeable
Everyone was so nice and helpful
Great selection and service and reasonable prices.
Everything you need for running needs
Very helpful staff and good selection of shoes and socks
Many options for a retail location. Very professional and efficient. Being helped by the owner was a nice bonus.
You really do care what is best for each customer. The products fit perfect for each individual.
I love that the employees are so knowledgeable and passionate about their work.