based on 1411 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Extremely helpful staff! Took the time to work with me for new sneakers.
Knowledgeable staff, always friendly. Always leave confident we have the best shoe and fit for all our family members.
You need to carry more shoes in sizes 5 and 5 1/2. You had 1 shoe in each size - that’s it! Even availability for transfer from another store yielded 1 more pair of shoes in my size. Staff was great but if you are not going to carry my size in store, then . . .
Excellent customer service.
Your sales associate was awesome!! Very patient and informative, a lot of personality!
Great service!
Personalized
Our sales associate was very knowledgeable and helpful!
I really appreciate the time the service staff spend with you. I do wish the New Albany store had the same inventory as the Polaris store so I wouldn’t have to drive as far.
good products
excellent service
They feel wonderful.
Great knowledge and friendly service !
They were very helpful in explaining what type of shoes would work for me based on my foot shape. They didn't rush me whatsoever, and I was able to flip between two shoes a couple times to get a feel for which one I wanted. Highly recommend!
I love the running clubs/teams! It’s such a great way to meet new people, develop new skills, try local trails, and be active! The mentors and coaches are so accepting of all levels and skills. I would highly recommend!!!
I was impressed with the precise measurements of my feet. The sales associate did a great job of finding the right shoes for my specific need.
The sales associate took her time and gave me several options, letting me make my choice
Great service. Personal attention. Clean store. Nice selection.
I appreciate the thoroughness of the evaluation of my feet and gait, and the resulting analysis of appropriate shoes. There was no pressure to buy nor to make a decision. I will shop with you again!
Madison was great on our visit. Very helpful and very kind. Great job
Wide range and wonderful personal service.
Friendly staff and great selection of Products!
Very attentive service! Shoes are wonderful!
You get helped right way.
Personal knowledgeable service excellent
More discount coupons for shoes and socks
Bogos?
Comfort and functionality
The guy that helped me what very nice and you could tell he loved his job. He took the time to help and explain every part on my foot and help me get the right shoes I needed to help my feet not hurt! I work 9 hour shifts so standing and walking that long have killed my feet and the shoes he recommended has help so so sooooo much! Thank you so much for taking the time to help me!
First time in store. Julie’s service was excellent!!! I am 70 and have foot issues. Having someone help me find the right shoes for my feet was the best!! I will be back for sure and will tell my friends!!
The woman who helped me was very kind and knowledgeable. She went out of her way to demonstrate the Oofos and was attentive to my needs.
Very helpful service
What sets Fleet Feet apart is the service