Customer Contact Testimonials

It is so nice to work with Yvonne, she is very help full and have the answer to all my question.

Thank you so much!!

They are always so helpful and upbeat! I am so thankful to have them on the other end of the phone when I have an issue I need help with.

Indhu is so patient and so helpful. I cant say enough nice things about her. Working with switching to ARM (from strive/WebPT) hasn’t been easy but she makes it easy!

Always great customer service when I call.

always friendly and easy to work with and solve my issues.

The simplicity of scheduling and creating new accounts. Representatives are attentive and quick to respond to any issues.

Nina has done a really great job answering questions and making sure we have an understanding of how Raintree operates.

I mostly like RT support. They are very helpful, for the most part, and if they cannot help with something, they will immediately escalate it to a more knowledgeable person.
In some occasions the solution takes longer than expected, especially if we need an urgent fix, but eventually we get there.
I would be nice to let RT employees, especially those helping clients to maneuver through the program, that we appreciate their help very much, in spite of sometimes getting a bit frustrated due to the unexpected wait.
We do understand that some fixes need more complex processes, but the frustration still builds up, and it might be perceived as a lack of appreciation.
Not at all, thank you very much for all the help!!

Prompt and friendly! (also very patient)

Always willing to patiently help us work thru issues and set up new modules.

I had an issue with a HCFA form printing offline and Jim worked on this issue until it was fixed. I appreciate all of his hard work on this problem.

First name removed

Raintree is very responsive when we have issues.

In addition to their amazing customer service, I love the continued training webinars they provide each week.

Very minimal hold times for support, creative and supportive staff.

Raintree staff has always been very helpful in addressing our clinics case issues/needs or directing us where to find resolve.
Thank you

The support help and user sessions are beneficial.

Our health system recently signed a contract with Raintree. David Welty has worked with us from the start of the process. He has been very attentive to our needs. Look forward to going live with the system in the next couple months.

User friendly and centered around customer needs. I like that Raintree asks for feedback from customers when making changes.

Quick feedback and response time.

Familiar with the software and able to problem solve

Yvonne, very personable

Raintree is great for its customization capabilities and the number of different services it provides. It can be hard to keep up with all the features and capabilities of the software.

Responsiveness.

Kind, helpful and speedy in resolving issues.

Customer Service is awesome: I always get a very nice and professional person, eager to help. If they are not able to help, they will make sure they find a solution to my issues.

simple user-friendly system with very helpful and knowledgable customer service.

I love that whenever
I have an issue I can reach out to someone on your team and get the answers i need

YVONNE AND Brendon are so friendly and helpful!

All the support staff are patient and understanding. They have all been very knowledgeable and if they do not have the answer they are great about getting back to you promptly after checking with their other team members.

Support personnel are fabulous!