Customer Contact Testimonials

The training was very good, but the follow up after the training was very helpful. They had no problem if I had to call my representative to get some personal help on an issue.

It is a solid product for pediatric therapy services and meets our needs.

I appreciate the responsiveness to our issues, and the proactive attempt to keep them from happening

Great customer service.

The quick response when we have a question or we run into issues, and if the person is not able to help, it is rapidly escalated to the next level of help.
Everybody is very professional and friendly at the same time, and for the most part, very knowledgeable.
It is frustrating sometimes having to wait for a response, but that is mostly on us needing things to work right away.
We had some experiences in which the level of frustration was high on our part, and the level of response was very low in your part, but once we escalate it, people was moved around and we saw mas faster and effective results in solving our needs.
Overall, I enjoy working with the system, and the more I learn, the more I enjoy it. I wish I could take classes or something that would allow me to learn everything I need and the system is capable to give me. But then again, it requires patience and time, which some times is not abundant! :-)

The reps are responsive and professional. I like the companies dedication.

The representatives are always helpful and find the solution to any issues

A year into Raintree and we are progressing in our understanding of what the system can provide and how to make it work best for our business.

The individual training Raintree has provided along with this years conference has been a huge step forward for us.

My words can't express how grateful I am to the awesome team I work with at Raintree. A special shout out goes out to Tauri, Toomas and Teresa - the 3 T's! These 3 wonderful human beings help me every day and I couldn't do my job effectively without them. When I'm doing a go live they help me on the weekend and go above and beyond.

We are also launching RT Telehealth through RT Connect and Indhu and Viney have been awesome at answering my questions quickly. As Covid has been ramping up and we are needing to use telehealth more again while we're trying out a new program. It helps me sleep at night knowing that this team will help me quickly.

Thank you for your awesome team that I love working with!

Always very helpful.

The customer service was very nice and helpful in responding to and completing the task asked of them. Thank you.

All of RT's employees are kind and compassionate. I always feel like you care.

Anyone that I speak with is extremely helpful.

You get back to us within a decent amount of time & actually fix the problem on a permanent basis not just a patch job.

I like how communicative Raintree is.

I love how friendly and engaged the engineers and support staff are. I also love how flexible and customizable the system is. Our practice operates differently from others in the pediatric world and it is so nice to be able to make the system our own.

That you listen to your users. Not all companies are flexible and allow the users to request changes and customizations.

Chris is a very knowledgeable and helpful support representative. He is also easy to talk to--I felt confident that we were both understanding each other and effectively solving the problem we were having.

It is customizable to one's organizational needs.

The Representatives are very helpful and curious.

Karen helped me and she was patient and kind.

Very helpful staff. They make sure you get the answers you need and quickly.

I typically only work with the HL7 interface support people, but I have to say the person who works with us - Andres Kask - is phenomenal and is a great asset to your company.

Great response to questions, needs, and any issues.

Phone representatives have always been able to help us resolve and problems promptly.

They are helpful and respond in a timely manner to issues. They are also friendly and knowledgeable!

The Raintree representatives are incredibly knowledgeable. I appreciate them sharing their expertise and addressing common issues providers have.

Your customer service is impeccable. I have always had a positive experience.

I like the fact that when I call with a question, someone is always able to help me, and sometimes the rep gives me other tips as well.
Thank you,
Name removed

It is your competent and attentive staff (from all levels) that has earned my life time loyalty.