Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8071 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 14, 2018 — Rated 10 out of 10 by Patty Leischner Zerorez Tri-Cities
What do you like about our products and services?

My carpets are cleaner and dry faster with zerorez
Report a concern   July 14, 2018 — Rated 10 out of 10 by T.G.C. Zerorez Tri-Cities
What do you like about our products and services?

It was fast and well done.
Report a concern   July 14, 2018 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very courteous and knowledgable. He ensured he wore special shoe covering while in the home. The carpets looked wonderful when he was finished. Great job.
Report a concern   July 14, 2018 — Rated 10 out of 10 by C.A.C. Zerorez Tri-Cities
What do you like about our products and services?

Very good service and work that was done. Highly recommend.
Report a concern   July 13, 2018 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Ace was the cleaner who came to my house, he was very professional and friendly! I will ask for him next time.

Report a concern   July 13, 2018 — Rated 10 out of 10 by W.T. Zerorez Tri-Cities
What do you like about our products and services?

Very thorough cleaning, and the technician took all the time needed to make it look GREAT! Price is very reasonable, as well.

Report a concern   July 13, 2018 — Rated 10 out of 10 by Donna Brown Zerorez Tri-Cities
What do you like about our products and services?

Kindness
Report a concern   July 13, 2018 — Rated 10 out of 10 by B.J. Zerorez Tri-Cities
What do you like about our products and services?

Personable employee who did great work!
Report a concern   July 12, 2018 — Rated 10 out of 10 by S.V. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez gets my carpets looking new, smelling great and the clean lasts much longer than regular shampooers.
Report a concern   July 12, 2018 — Rated 10 out of 10 by Benita Escobar Zerorez Tri-Cities
What do you like about our products and services?

I am very pleased with the treatment that was used on my bed, it got most of the stains out and was left much more cleaner than anticipated. The smell was no longer a problem as well and I did not have to worry about the treatment being harmful to my children or pets.

Report a concern   July 12, 2018 — Rated 10 out of 10 by E.B. Zerorez Tri-Cities
What do you like about our products and services?

The two guys that came in were very helpful and did an amazing job! It’s like I have new carpets!! Thank you!
Report a concern   July 12, 2018 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, detail oriented technician. Did a thorough job cleaning my couches.

Report a concern   July 12, 2018 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

The gentleman that cleaned the carpet did a great job. The house smells better. Thank you Zerorez!!!
Report a concern   July 11, 2018 — Rated 10 out of 10 by B.P.S. Zerorez Tri-Cities
What do you like about our products and services?

We are very satisfied.... the young man, Daniel, who came was very knowledgeable & attentive to our needs.....Would definitely use your services again.....
Report a concern   July 9, 2018 — Rated 10 out of 10 by Maryann Hejlik Zerorez Tri-Cities
What do you like about our products and services?

Zerorez has always been very timely and professional. The technician that came this time was the best one I have ever had and I will ask for him again. Daniel did an amazing job on my carpet. I told him that next year I will have him clean my couch too, I have only had it a year so not ready to have it cleaned yet. Very nice young man.
Report a concern   July 9, 2018 — Rated 10 out of 10 by Cathy Gana Zerorez Tri-Cities
What do you like about our products and services?

Our old carpet looks almost new again. The technician was very curtious and did a great job! See you next time. Bob Gana
Report a concern   July 8, 2018 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service during the initial call to the end of job.thanks will be using you services agAin
Report a concern   July 8, 2018 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

I was very impressed with Matthew, he made sure he met all my needs and he was very professional.
Report a concern   July 8, 2018 — Rated 10 out of 10 by Simon Wright Zerorez Tri-Cities
What do you like about our products and services?

Carpets got cleaned very well. Technician was polite and did a thorough job. Price was competitive

Report a concern   July 6, 2018 — Rated 10 out of 10 by H.G. Zerorez Tri-Cities
What do you like about our products and services?

I like how clean the carpets get and fresh smelling after a cleaning. I also appreciate how quickly the carpets dry.

Report a concern   July 6, 2018 — Rated 10 out of 10 by J.O. Zerorez Tri-Cities
What do you like about our products and services?

Our technician Michael did an excellent job. He he was quick, professional , and efficient!
Report a concern   July 5, 2018 — Rated 10 out of 10 by L. Zerorez Tri-Cities
What do you like about our products and services?

friendly efficient prompt effective
Report a concern   July 4, 2018 — Rated 10 out of 10 by Rik & Megan Mikals Zerorez Tri-Cities
What do you like about our products and services?

Awesome service and great folks

Report a concern   July 4, 2018 — Rated 10 out of 10 by R.H. Zerorez Tri-Cities
What do you like about our products and services?

The technician thoroughly explained the treatment plan before starting. Work was completed in a timely, professional manner and follow-up instructions and tips were given. My carpet looks and smells like new!
Report a concern   July 4, 2018 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

He did a amazing job definently will use u guys again
Report a concern   July 4, 2018 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Christian, the cleaning technician, did a great job, The carpets looked fNtastic when he finished.

Report a concern   July 4, 2018 — Rated 10 out of 10 by Marilyn Bradley Zerorez Tri-Cities
What do you like about our products and services?

Chemical free and sooo clean! Tech was very knowledgeable and explained the process very clearly! So much dirt and grime was removed from the carpet I am amazed!
Report a concern   July 3, 2018 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Service was fast, pretty quiet and unintrusive and my carpets look great!

Report a concern   July 3, 2018 — Rated 10 out of 10 by Lori Portugal Zerorez Tri-Cities
What do you like about our products and services?

Fernando and Daniel are a great team. They listened to our concerns, respectfully responded with comprehensible explanations and explained the entire cleaning process. They were generous with their efforts on our behalf. When I call Zerorez again I hope they are available, but if not, I'll still have Zerorez do the job.
Report a concern   July 3, 2018 — Rated 7 out of 10 by M.M. Zerorez Tri-Cities
What could we do to improve?

The services we did did not meet the minimum charge. I requested that a small portion of the laminate floors be cleaned to meet the minimum charge but the person was unwilling/unable to meet this request. Instead the offered to stainproof a portion of the carpet which was appreciated but unnecessary on our end bc we are not staying at this location long term. The gentleman was very nice and our service was great in general though! Will definitely use services again


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