Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8030 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 27, 2018 — Rated 10 out of 10 by H.W. Zerorez Tri-Cities
What do you like about our products and services?

Quick, easy, great cleaning power, and friendly

Report a concern   May 27, 2018 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

The service person, Fernando, was extremely polite, cheerful, professional and competent. I liked that he wore shoe covers. Am anxious to see how the carpet looks after an extended time.

Report a concern   May 27, 2018 — Rated 10 out of 10 by Deanna Gurinko Zerorez Tri-Cities
What do you like about our products and services?

Love Zerorez! They did a great job with our carpets. Wish Zerorez could have been in all the different cities we’ve lived in. Everyone in our family has allergies, even to cleaning products, and to be able to be in a room and not sneeze because of allergens is a peaceful thing. Thank You Zerorez!

Report a concern   May 26, 2018 — Rated 10 out of 10 by Lucas Thorne Zerorez Tri-Cities
What do you like about our products and services?

Zerorez is awesome! From beginning to end they were courteous and professional. The technician was there when he said he would be and did a fantastic job!!

Report a concern   May 25, 2018 — Rated 10 out of 10 by Marsha Steinbruck Zerorez Tri-Cities
What do you like about our products and services?

Very fast, efficient and you do a great job!!! A little spendy but worth it.

Report a concern   May 25, 2018 — Rated 0 out of 10 by M.L. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I told the person making the appointment the size of the rooms and walkin cloests and the bid over the phone was about $330 when they showed up and looked at the place in went up to 457 that's a very large increase over the estimate almost 45% that's not okay I feel like I got ba it and switched I took a day off you know I'm not that to take another one just to get this done so you overcharge when you get there or bid low and then raise the price when you show up I will never use zerorez again

Report a concern   May 25, 2018 — Rated 1 out of 10 by C.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Must of pushed the wrong button,your employee did a fantastic job,very pleased and i will suggest your services to others and use you again myself

Report a concern   May 24, 2018 — Rated 0 out of 10 by M.E. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Armando was excellent and I feel like he did a great job. This review is no reflection on him, he did his job very well. I would recommend him for sure. I was disappointed in the cost and the outcome. I was quoted $250 and had explained over the phone that the white carpet stains were due to animal "accidents". When Armando got here he explained that he would have to use a special treatment that was $65 per gallon and we would require about 7 gallons (there were about 7 spots). So the price for one carpeted room, one couch, and one grout cleaning came to $748. That is VERY expensive especially compared to the quote which I understood was not a solid, final number. I could have replaced the carpet for that price though. Plus, as Armando explained, the carpet fibers had been burned so the urine stains didn't come all the way out. I was disappointed.

Report a concern   May 24, 2018 — Rated 10 out of 10 by E.V. Zerorez Tri-Cities
What do you like about our products and services?

Chemical and Pet friendly free!! :)

Report a concern   May 23, 2018 — Rated 10 out of 10 by R.L. Zerorez Tri-Cities
What do you like about our products and services?

I am very pleased with the amazing customer service Zerorez gave. We had an issue due to older carpet that had not professionally cleaned for several years. when I called about my problem they immediately set up a re-clean appointment and took care of the problem. Nathan was wonderful to work with, even though he had to do some areas over. Everyone I had any interaction with at Zerorez was as nice as you could possibly ask for. Thanks to all of you.

Report a concern   May 23, 2018 — Rated 10 out of 10 by S.F. Zerorez Tri-Cities
What do you like about our products and services?

Quick and no residue left over!

Report a concern   May 23, 2018 — Rated 10 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

The technician was great.

Report a concern   May 23, 2018 — Rated 10 out of 10 by E.A. Zerorez Tri-Cities
What do you like about our products and services?

Great service tech, left no residue!

Report a concern   May 23, 2018 — Rated 7 out of 10 by K.Z. Zerorez Tri-Cities
What could we do to improve?

Carpets don't really look much different.

Report a concern   May 23, 2018 — Rated 10 out of 10 by B.V.R. Zerorez Tri-Cities
What do you like about our products and services?

carpet looks great

Report a concern   May 23, 2018 — Rated 7 out of 10 by J.M. Zerorez Tri-Cities
What could we do to improve?

Making sure the carpet is real clean before moving on.

Report a concern   May 23, 2018 — Rated 10 out of 10 by Marnie Vitt Zerorez Tri-Cities
What do you like about our products and services?

Fast, on time, cleaned well

Report a concern   May 22, 2018 — Rated 8 out of 10 by P.R. Zerorez Tri-Cities
What could we do to improve?

Your worker did an excellent job!

Report a concern   May 22, 2018 — Rated 10 out of 10 by Cassie Jackson Zerorez Tri-Cities
What do you like about our products and services?

Great customer service, quick to schedule me in, and very effective cleaning.

Report a concern   May 22, 2018 — Rated 10 out of 10 by Scott Mitchell Zerorez Tri-Cities
What do you like about our products and services?

The cleaning specialist, Preston, was very good and presented himself well!

Report a concern   May 22, 2018 — Rated 10 out of 10 by W.Y. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very informative and friendly. Did an excellent job and took his time to get it right

Report a concern   May 21, 2018 — Rated 10 out of 10 by M.L.S. Zerorez Tri-Cities
What do you like about our products and services?

Very informative about arrival time ,technician was very nice and professional highly recommend to my friends and family

Report a concern   May 21, 2018 — Rated 10 out of 10 by N.F. Zerorez Tri-Cities
What do you like about our products and services?

We liked the service that we received and the products used

Report a concern   May 21, 2018 — Rated 10 out of 10 by Michael Harrington Zerorez Tri-Cities
What do you like about our products and services?

The service tech was great. He explained the process and did a professional job.

Report a concern   May 20, 2018 — Rated 10 out of 10 by Kevin Young Zerorez Tri-Cities
What do you like about our products and services?

Absolutely everything. From the initial call to the after service follow up. Every step was pleasant, professional, timely and affordable. In addition the service not only met but exceeded my expectations. My special thanks to the tech that came to my house. Anthony is a shining example of how customers should be treated. Zerorez’s dedication and execution of their service approach is exemplary of the standards consumers deserve and all companies in the service industry should meet. Thank You. Kevin Young

Report a concern   May 20, 2018 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

no chems

Report a concern   May 20, 2018 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

Clean carpets!

Report a concern   May 20, 2018 — Rated 10 out of 10 by A.M. Zerorez Tri-Cities
What do you like about our products and services?

The work was done well and fast. The tech was nice also.

Report a concern   May 19, 2018 — Rated 10 out of 10 by M.A. Zerorez Tri-Cities
What do you like about our products and services?

I give Michael a 10, he did a great job very professional. I would recommend it to friends .

Report a concern   May 19, 2018 — Rated 10 out of 10 by R.L. Zerorez Tri-Cities
What do you like about our products and services?

I was very impressed with the professionalism of Nathan and his excellent customer service. He didn't even step into my house without putting on the protective booties! My carpet looked amazing when he was finished. Unfortunately, we had a wicking issue and I had to call to get it taken care of. I spoke with Emily and she was quick to offer a return visit to deal with the problem. My rug hadn't been professionally cleaned for quite sometime and did present some challenges and I was extremely pleased with the resolution offered. Thank you all for the amazing customer service.


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