Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8030 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 21, 2018 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician was pleasant, professional and knowledgeable. A very nice young man

Report a concern   July 21, 2018 — Rated 10 out of 10 by Janey Antal Zerorez Tri-Cities
What do you like about our products and services?

The cleaning process, the technician is knowledgeable and professional. The service was quick and I like the end result.

Report a concern   July 20, 2018 — Rated 10 out of 10 by Michelle Long Zerorez Tri-Cities
What do you like about our products and services?

Friendly professional staff. Did a great job on cleaning my carpets. My living room carpet had coffee and pop stains, they got them out.

Report a concern   July 20, 2018 — Rated 10 out of 10 by C.O. Zerorez Tri-Cities
What do you like about our products and services?

I was very pleased with the carpet cleaning. We had one issue, but Suzanne was very diligent about getting it resolved, and we are satisfied with the result. Our technician was extremely knowledgeable and friendly.

Report a concern   July 19, 2018 — Rated 10 out of 10 by R.R. Zerorez Tri-Cities
What do you like about our products and services?

Service

Report a concern   July 19, 2018 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

The service rep was timely, work diligently and was very professional.

Report a concern   July 19, 2018 — Rated 10 out of 10 by Gena Wedtberry Zerorez Tri-Cities
What do you like about our products and services?

Matt was very thorough and professional, but also friendly. He talked me through all of my options and what results I could expect with each one, and what the next step would be if the options I was choosing didn't get my carpets where I wanted them. He was also realistic and explained what I could expect from certain stains, explaining that he'd do his best to lift them but certain types and colors are particularly difficult to remove from my type of carpet. I felt comfortable knowing I was making an informed decision regarding which treatments to use. He was done even faster than we thought he'd be, and my carpets look better than I could have ever expected. I was surprised to feel how soft my carpets were once the years of harsh cleaners and chemical residue were removed. I definitely recommend him and Zerorez to anyone looking for great results at a great price.

Report a concern   July 18, 2018 — Rated 9 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Very professional service - both with scheduling, and carpet cleaner.

Report a concern   July 18, 2018 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

It was quick

Report a concern   July 18, 2018 — Rated 10 out of 10 by A.G. Zerorez Tri-Cities
What do you like about our products and services?

Your technician was very knowledgeable about the services I needed for the multiple pet stains and spent a good amount of time trying to work them out of the carpet. He offered other products and services that I wasn't aware of and I really appreciated that.

Report a concern   July 18, 2018 — Rated 10 out of 10 by Charlie Drader Zerorez Tri-Cities
What do you like about our products and services?

Micheal was absolutely fantastic!! Friendly! Informative! And the looks and smells great!! Thank you!

Report a concern   July 17, 2018 — Rated 10 out of 10 by Tatiana Mcmillan Zerorez Tri-Cities
What do you like about our products and services?

Super efficient and super fast! The tech was very professional and didn’t take long to clean all the areas! Definitely recommend Zerorez!

Report a concern   July 16, 2018 — Rated 10 out of 10 by B.V. Zerorez Tri-Cities
What do you like about our products and services?

carpet dried quickly after cleaning compared to other cleaners I have used.

Report a concern   July 16, 2018 — Rated 8 out of 10 by J.D. Zerorez Tri-Cities
What could we do to improve?

Mathew is a great technician, very knowledgeable and thorough. The only improvement he could make is a little less socializing. I felt the job could have been much quicker had he not been distracted with items in our home which sparked a conversation.

Report a concern   July 16, 2018 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Friendly staff and my carpets feel so much cleaner without sticky residue from soaps.

Report a concern   July 16, 2018 — Rated 10 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

The gentleman that cleaned the mattresses and my living room carpet was very sweet and did a great job!!!! I will definitely be recommending you guys to people I know

Report a concern   July 15, 2018 — Rated 10 out of 10 by P.G.J. Zerorez Tri-Cities
What do you like about our products and services?

Professional and thorough

Report a concern   July 15, 2018 — Rated 10 out of 10 by L.N. Zerorez Tri-Cities
What do you like about our products and services?

The tech was very informed and efficiently solved our stain problem

Report a concern   July 15, 2018 — Rated 10 out of 10 by A.J. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets are softer than they have ever been, and they look almost new, except for a few high traffic wear patterns. (They are 11 years old). I love that they don’t use harsh chemicals, but the house smells so nice and fresh!

Report a concern   July 14, 2018 — Rated 10 out of 10 by Patty Leischner Zerorez Tri-Cities
What do you like about our products and services?

My carpets are cleaner and dry faster with zerorez

Report a concern   July 14, 2018 — Rated 10 out of 10 by T.G.C. Zerorez Tri-Cities
What do you like about our products and services?

It was fast and well done.

Report a concern   July 14, 2018 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very courteous and knowledgable. He ensured he wore special shoe covering while in the home. The carpets looked wonderful when he was finished. Great job.

Report a concern   July 14, 2018 — Rated 10 out of 10 by C.A.C. Zerorez Tri-Cities
What do you like about our products and services?

Very good service and work that was done. Highly recommend.

Report a concern   July 13, 2018 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Ace was the cleaner who came to my house, he was very professional and friendly! I will ask for him next time.

Report a concern   July 13, 2018 — Rated 10 out of 10 by W.T. Zerorez Tri-Cities
What do you like about our products and services?

Very thorough cleaning, and the technician took all the time needed to make it look GREAT! Price is very reasonable, as well.

Report a concern   July 13, 2018 — Rated 10 out of 10 by Donna Brown Zerorez Tri-Cities
What do you like about our products and services?

Kindness

Report a concern   July 13, 2018 — Rated 10 out of 10 by B.J. Zerorez Tri-Cities
What do you like about our products and services?

Personable employee who did great work!

Report a concern   July 12, 2018 — Rated 10 out of 10 by S.V. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez gets my carpets looking new, smelling great and the clean lasts much longer than regular shampooers.

Report a concern   July 12, 2018 — Rated 10 out of 10 by Benita Escobar Zerorez Tri-Cities
What do you like about our products and services?

I am very pleased with the treatment that was used on my bed, it got most of the stains out and was left much more cleaner than anticipated. The smell was no longer a problem as well and I did not have to worry about the treatment being harmful to my children or pets.

Report a concern   July 12, 2018 — Rated 10 out of 10 by E.B. Zerorez Tri-Cities
What do you like about our products and services?

The two guys that came in were very helpful and did an amazing job! It’s like I have new carpets!! Thank you!


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