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based on 4751 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pleasant, clean, listened to, massages always well done and helpful.
Relaxing, massage was a stress releaser.
Keep up the good work! Kicha is extremely good at identifying muscle groups and other areas which will benefit from appropriate massage. The staff is always friendly and helpful.
Hi Mary, We are glad that you enjoyed your massage with Kicha, We strive to be better as a team ! We look forward to servicing you again !
The therapists have excellent skills.
Great service. Masseuse spent more time on needed areas, though some areas were overlooked and not covered, it was worth it.
massage therapy, particularly some of the practitioners who do deep tissue
Kate W was amazing! She has the best hands!
Relaxation and relief
Maricella is amazing.
Stephanie was really nice
I had a wonderful facial.
Friendly staff and quality massage.
Friendly staff, clean and relaxing
Made the pain go away.
Thank you for your feedback! We are glad that our services helped you, and we look forward to seeing you again soon!
My mother was gifted a massage by the people of La Vida in Grayson. Mike was excellent at what he does and she will be coming back again.
I love the environment it’s so clean. I love Laura she is amazing!! I always come back
I like the consistancy and recommendations! Lauren does a fantastic job.
I loved the whole experience. Linda was very personable and did a great and thorough consultation. She know exactly what I needed and did an excellent job.
Clean and relaxing!
Efficiency, thoroughness and a very noce experience
Price and friendly and excellent massage therapist and welcoming front desk staff.
Marvalene
Stipulations of cancelling my membership we're not explained. I feel like when I emailed about cancelling and then using my sessions, it should have been mentioned beforehand that I would be losing the membership discount. I have been a member for many years so I reminded of these things would have been helpful (can't remember the small print from 10 years ago). Very shady
Dear Rebecca,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.
We're using your feedback to make some important changes:
To better train the front desk on how to check out when under the grace period during termination. That was an error on our end and I a m glad you brought it to our attention and we were able to resolve it.
I'm pleased we were able to make things better and look forward to seeing you again soon.
Sincerely,
Edel & Pillar
Owners
810-694-6877
Easy to make an appointment and therapists are always polite.
The massage I had was targeted in the perfect places and the perfect amount of pressure. I left relaxed and feeling great!
Awesome
The massage therapists always customize the session based on what the customer asks for. I've been very pleased with Nina.
Helpful and caring
Love it!!
Very professional and knowledgable team