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3578 ratings.
based onWhat our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have been going to Lavida and Bentonville for years! Amazing professional staff and massage therapist. Chase is by far the best in my book. He is the only one that I will see and he’s helped me through a lot of issues.
Professional
Hi Pamela! Glad you enjoyed your massage! Looking forward to having you back soon :) -Umang (owner)
Trying to perform the same massage movements during a session would be good especially if it’s a couples massage. Don’t get me wrong, my massage went great, but as I told my husband some of the places that I got massaged and how, he would tell me he didn’t get the same thing.
Good afternoon Ms. Karla. I understand your concern; yet, every massage is customized to the guest. Some areas of the body may have needed more attention; where as your focus was full body and relaxation. Thank you for your feedback and you can always upgrade to the 90 minute couples sessions next time. Thanks again! -LaVida Massage + Skincare Greenville NC
Everything
Bob was really good!
I had a massage with Vanessa and it was great!
Jodie is WONDERFUL! He listens to what I need & want. I always feel better after my massage! Highly recommend him!!
I got what I asked for, a relaxation massage!
Great atmosphere!
Fred listens to what I have to say and always give a wonderful massage.
I appreciate that he makes me feel at ease and of course I feel so relaxed when I leave.
Erin listens to my needs and addresses them during our sessions.
Devon was wonderful! She addressed and worked out all my back problems! Very clean and relaxing environment!
My massage therapist didn’t give me the full 60 mins. She only massaged for 40. She rubbed my muscles more than massaged and missed one of my feet and both arms. I had waited 2 years to get a massage because I broke my back in a car accident. And that’s what I got. I want to come weekly but not sure now.
Whitney, We are very sorry that you did not enjoy your experience and we would really appreciate the opportunity to make things right on your next visit. Please give us a call at 678.624.9091, so that we can get you rescheduled and please accept our apologies. Thanks, Duane, Owner
Kindness and professionalism
Professional staff with a calm relaxing environment!
Professional, clean, relaxing atmosphere
I recently had a massage session with Kiara and I must say it was an exceptional experience. Kiara's expertise in targeting specific issues is truly commendable. She was not only highly skilled but also incredibly attentive, ensuring that my concerns were addressed with care. Her warm and friendly demeanor made the whole experience even more enjoyable. I left feeling rejuvenated and relaxed. I highly recommend.
Your technicians are superb, and your front office. Staff is amazing!
I always have an amazing experience at LaVida. Freddie is a stellar therapist that really knows his stuff. I left feeling relief from my problem areas and feeling very relaxed. The receptionists do a great job of pairing you with a therapist that will be a good fit and are always very friendly! The spa is clean and very spooky at the moment - the Halloween decorations are so cute! Thanks, LaVida!! :)
Thank you for your kind words, Denise. Wow - you've been coming to LaVida since 2017! Thanks for being a long time client of ours. -Sam :)
Lam knows what he is doing!
Hi John! It was great meeting you the other day. Thanks for becoming a member and we look forward to seeing you at your next visit. Best, Francis
I enjoy the massages & all of the staff especially Kodie & Debra!
MY COMPLAINT: is that I can't use my bank the way that works best for me. For example, I prefer 90 min. sessions but don't book them that way because I either have to pay more $$ for the additional 30 min. or give up/donate 30 minutes from by bank. This is because your computer system can't deduct 30 minutes from my bank & is only set up to deduct 1 hour session according to what I've been told. You all suggest that I can use another 60 minute session in my bank to cover the 30 minute session or pay additional $$ to cover the 30 min. Why can't it be adjusted/fixed in your computer system so that it's a win/win for both of us? For me, a 60 min. massage doesn't allow the therapist to take their time & focus on multiple areas so it comes across as being rushed hence the need for 90 minutes! Fortunately, Kodie is ok performing a 2 hour massage; otherwise, I would have cancelled my account a long time ago, but unfortunately, most therapists aren't willing to perform 2 hour massages so it limits who I can book w/ & when I can book. Frustrating & needs to be addressed!
Marie at front desk was extremely heloful in helping me coordiante multiole future appointments. Rhyss gave terrific massage. Knots that had been there for ages are gone!!
Young was very good and I thoroughly enjoyed my massage!
Michelle specifically is amazing.
Target the area that you requested.
First time facial for me was wonderful! Love the friendly comfortable setting.
You have great services and great people worklng for you.,
Shakara is an excellent therapist and the reason I continue to return to LaVida.
I was surprised that as a member my cost for therepy had risen by 30.00. I will be forced to alternate months in order to continue using LaVida. Is that a possibility?
Erin always does a great job! She always asks me what is new with me and no matter what i say she knows exactly what my massage needs to focus on.
Andie is amazing. She is truly one of the best Estheticians I’ve ever had.
Quality of therapist and value of service.