- Phone: 248.366.4611
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based on 6264 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is very friendly and curtious. Allison who did my facial was excellent.
The therapists are very knowledgeable and personable! Rest assured, each experience is custom to the client’s needs. Very impressed!
I arrived early, no problem, but then 15 minutes after my scheduled time I had to ask if I'd been forgotten. The massage therapist had fallen asleep, again no problem about a nap, but al least set an alarm.
Patty was fantastic when she was doing mu facial. She explained every procedure before doing it.
Olivia is great
The proficiency of your massage staff! I have always received excellent service. The warm ambiance of the treatment rooms.
Tried a new massage therapist this week - Rene. She is fantastic!
The people are friendly and the massages are amazing! Especially Nicole!
My recent visit was the second time the massage therapist was significantly late.
Dear Jenelle,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. I also want to thank you for giving us a chance to make things right.
We're using your feedback to make some important changes:
Therapist will be on time to their scheduled appointments.
I hope we see you again soon.
Sincerely,
Edel & Pillar
Owners
248-258-1111
Everyone at the center has always been a pleasure to speak with, very accommodating and polite. Several talented massage therapists, but Lola is my favorite! She has a great intuition for what needs the most work!
Ben, thank you for leaving this kind review. We are so happy to hear your experience at our center is always excellent. Lola is a very talented massage therapist! Looking forward to seeing you again soon.
Clean, quiet, relaxing, and rejuvenating atmosphere. Allison was wonderful.
The front desk is lovely and they give many appointment reminders Also think Bryan is an excellent massage therapist
Best massage I’ve ever had and everyone was so warm and welcoming
I like the quality and convenience! Michael Ray is the best at deep tissue massage. All of the staff are very friendly too!
Tania was great!
Hi Shannon! Short and sweet, love it! To'Nia is highly skilled and we're glad she's on our team, and I'm glad you enjoy her therapy. See you soon! -Umang (owner)
Staff is nice very clean
Terry <3 we appreciate you and your loyalty to our center since 2013. We are so grateful for our wonderful members like you. Happy Holidays from us at LaVida Livonia! Sincerely, Manager
Friendly atmosphere !
Excellent massage!!
Really enjoy the professionalism, excellence in performance, and the warm and friendliness of all the staff and professionals.
Everybody is super friendly, and I have not had a bad massage in 3 years with multiple therapists. Facials with Joy are also wonderful! First name removed
I am always greeted upon entry to the salon. My therapist is awesome. She listens to my concerns and answers any questions.
Kayla is an excellent masseuse that gives me a lot of relief from a bad hip. The front desk staff is always welcoming and friendly, and the facilities are immaculate. I look forward to the luxury of being pampered every month!
When first entering LaVida you are greeted with a friendly smile and hello. Then, once on the table you get the best massage from your therapist. I look forward to every one of my appointments.
Jess did an amazing job with loosening up the knots and getting them out!
Always a very pleasant staff. Massage therapists work in your areas of pain.
Don’t stop the massage 10 mins early for me to dress.
Rebecca is awesome, she takes great care & always makes me feel comfortable
Great service! Massage therapist very knowledgeable.
Easy check in, warm welcome, great masseuse (too bad she’s no longer with you), cleanliness of facility, display of products, subscription programs, not being overwhelmed with marketing emails. All in all, a wonderful experience.
Therapist. Front desk staff. Membership
Lobby decor and booking app need to be updated. A bit antiquated.
Everyone is very friendly, therapists are great, the facility is always clean.