- Phone: 248.366.4611
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based on 3384 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is great.
Mike is excellent
Ease of scheduling, timeliness of appointments, and my massage therapist Ashlei was excellent.
Kristen, we appreciate your positive feedback and loyalty to our center since 2015. We are so grateful for you! Happy Holidays! Sincerely, Manager
Phylis was great! She addressed my concerns and made me feel very relaxed and comfortable.
Professional , competent staff
Stephanie was great and attentive. Will definitely be back.
Very attentive and helpful staff.
The service and care I received at LaVida Massage was a 10/10!! I highly recommend! The massage therapist gave me an amazing massage and checked in with me throughout the massage to make sure I was feeling comfortable and relaxed. She made sure to aak about specific areas of concern that I had before she started and at the end she gave me info on how to care for myself. Overall, it was a wonderful experience and I will definitely go back! šš¼āŗļø
Hi Emily! Wow we are glad to hear that you had a phenomenal experience with us! Your therapist, Ashly, is fantastic and very experienced on a variety of modalities and we're glad you found her massage relaxing and therapeutic, and the aftercare instructions helpful. We look forward to seeing you back soon :) -Umang (owner)
I get frustrated when some providers don't fully complete the session time
Melissa, first I would like to thank you for your customer loyalty since 2015! We truly appreciate your business. I hope that over the years you have seen our loyalty to our customers and all of our efforts to ensure our clients are getting the best service we can provide. Thank you for your feedback and please do not hesitate to contact us with any of your concerns 770-345-1200. Sincerely, Deana (Owner).
Katie does an excellent job at making my experience wonderful & relaxing.
Very friendly helpful staff. Excellent therapists.
Hello Juanita,
Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences. I'm glad we were able to meet your expectations!
Best,
Edel & Pillar
Owners
810-694-6877
Professional services. Staff is knowledgeable and atmosphere is friendly and inviting. I've always have a great experience when I come in for a hydrafacial or massage.
Staff are very friendly and they give their best smiles and greetings to us customers.
It was great! Massage therapist was amazing!
Hi Alisa! So glad to hear Miri was able to create a great experience and massage session for you. She is a longtime favorite of many despite her limited schedule :). We hope to see you back soon! -Umang (owner)
Massage therapist was scrolling on her cell phone while massaging my leg with the other hand. Who does that?!!! Whatās more important than giving 100% to clients. Needless to say, it reflected on her tip. My facial, however was great. Melissa was very attentive.
Apologies for the cell phone usage. The therapist has been spoken to and has assured us it will not happen again. We are glad you enjoyed your facial though. Hope to see you soon!
The therapists have not been great here for a long time. I'm canceling my membership due to it. They need more expansive profiles and pictures in their profiles as well.
Hi Jackie! I am sorry to hear your recent massage did not meet your expectations, I am glad that after discussing it further with you we were able to find another massage therapist you are looking forward to trying.
Everything. The receptionists, the massage therapists, the environment- it is all welcoming, accommodating, and just has a kind environment.
Great massage. Excellent customer service.
Reasonable costs, great massages and facials, wonderful atmosphere.
Nice people
It was relaxing and professional. Definitely will recommend the facility. Thank you!!
I had a membership that I decided to cancel and now have to use 6 credits in 30 days. I think thatās ridiculous considering that I paid for the service. However with that being said the reason I didnāt want a membership there anymore is because both my husband and myself were not impressed with the massages and additionally not impressed with the lack of friendliness from the office staff on two occasions. I gave it one more try to see if I wanted to use the remaining credits I have as quickly as I possibly can but I honestly just donāt want to come back so I think Iāll just take the loss.
The quick and accessible treatment provided a refreshing break, leaving my skin feeling revitalized. If you are short on time after a massage a mini facial is a nice addition to complete the day of health and wellness. LaVida Massage is the hidden GEM where you can go to relax, reset your internal battery. A place where you can BEā¦ā¦proving that quality services can be found in unexpected places.
Julie & Duane @ Johns Creek location are wonderful owners / managers. I have been a client for 10 yrs & I have No complaints.
Everyone is helpful & nice & know their work.
Thanksss for All you do ā¦
People may forget what you said
People may even forget what you did but
People will Never forget how you made them feel
By: Maya Angelou š
First name removed T.
My visit was wonderful......Crystal managed to find all my problem areas....and she even
put up with my "chatty-cathy" personality.
I do have 1 complaint......I was taken into room at 12:15....my appt time was 12:00...then
take into account the prep time. Although my actual massage time was amazing....
I was told my time was over at 1:07. Being charged $99 for 1 hour massage....I did
come away with the feeling I didn't actually receive the hour I was expecting..
Next visit should be much closer to that 1 hour.
Name removed
Hi Cornelia,
Thank you so much for your feedback. We are so happy to hear you loved your massage. We give 5 minutes before and after for dressing and consultation. Therefore, the hands on time is always 10 minutes less the scheduled time.
We look forward to seeing you back soon!
Sincerely,
Pillar & Edel
(The Owners)
Jess was great and very professional. My sheets were not 100% dry and she noticed right away and offered to change them out. I told her it was fine and at the end of the massage she had a $25 gift card for me. I really felt like that was going the extra mile and it was an awesome massage as well!
Great massage!
Everyone is friendly and professional. I have some major neck and shoulder issues. Katy has worked on me twice and my shoulder felt so much better each time. My physical therapists said they have had great experiences at LaVida as well which is a great recommendation.
Honestly, I felt like the service was NOT worth $114 with the tip.
I did arrive a couple of minutes late, but still had to wait to be called back, so not sure it mattered.
I was back for 45 minutes.
I would not do this again.
I understand costs are rising, but this is way too much for the type of service and I would not recommend to any friends or family.
Thanks for listening.
First name removed
Jodi, we do our absolute best to make sure every client gets their full time with their massage. Unfortunately, when a client is late it can cut into the amount of time they receive. If the therapist does not have another client directly after you we can extend your session time and accommodate the full session time. I do apologize that your experience with us was not a 10 out of 10. We would love to hear from you to discuss this further. Please call 770-345-1200. Sincerely, LaVida Massage, Deana (Owner).
Great staff and very nice massages.
My only suggestion is to offer some type of aromatherapy spray/mist before the massage starts. I've seen other places have a variety of scents (relax, energy, stress relief, etc), and they ask you if you want one.
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