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based on 2860 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, courteous staff
Rode was the best!!
My masseuse is friendly and thorough
The staff and massage therapists are wonderful. They’re very friendly and genuinely concerned about working out any problem areas. The facility is always clean and comfortable. They think of everything, and have provided hair ties in the room in case someone forgets. The little details go a long way.
Staff frequently changes, so you are unable to get the previous massage technique you come custom to or as someone learns your aches and pains.
individuals are not focusing on your needs and spend more time on what they want vs what you are having pain in.
Thank you for your feedback. While I am proud to say that over half our massage therapy staff has been with us for a range of 5-10 years, I am sorry to learn that you have not found the right fit for your needs yet. We will be reaching out to help you find a good fit you can return to see many times! ~Andrea K, Lead Massage Therapist
Jenny was very good. She listened to me and did everything I asked.
Marissa is amazing!
Everything was smooth from check-in to me paying at the end. My massage person was attentive and professional and I can't wait to go back.
Very good service. Really enjoyed it and feel a lot better the day after.
Convenience and the amount of services offered
Attention to problem areas that cause pain and discomfort! A plan to move forward with healing and health.
Maria was amazing
Quality of therapist and value of service.
I have been going to Lavida and Bentonville for years! Amazing professional staff and massage therapist. Chase is by far the best in my book. He is the only one that I will see and he’s helped me through a lot of issues.
Professional
Hi Pamela! Glad you enjoyed your massage! Looking forward to having you back soon :) -Umang (owner)
Trying to perform the same massage movements during a session would be good especially if it’s a couples massage. Don’t get me wrong, my massage went great, but as I told my husband some of the places that I got massaged and how, he would tell me he didn’t get the same thing.
Good afternoon Ms. Karla. I understand your concern; yet, every massage is customized to the guest. Some areas of the body may have needed more attention; where as your focus was full body and relaxation. Thank you for your feedback and you can always upgrade to the 90 minute couples sessions next time. Thanks again! -LaVida Massage + Skincare Greenville NC
Everything
Bob was really good!
I had a massage with Vanessa and it was great!
Jodie is WONDERFUL! He listens to what I need & want. I always feel better after my massage! Highly recommend him!!
I got what I asked for, a relaxation massage!
Great atmosphere!
Fred listens to what I have to say and always give a wonderful massage.
I appreciate that he makes me feel at ease and of course I feel so relaxed when I leave.
Erin listens to my needs and addresses them during our sessions.
Devon was wonderful! She addressed and worked out all my back problems! Very clean and relaxing environment!
My massage therapist didn’t give me the full 60 mins. She only massaged for 40. She rubbed my muscles more than massaged and missed one of my feet and both arms. I had waited 2 years to get a massage because I broke my back in a car accident. And that’s what I got. I want to come weekly but not sure now.
Whitney, We are very sorry that you did not enjoy your experience and we would really appreciate the opportunity to make things right on your next visit. Please give us a call at 678.624.9091, so that we can get you rescheduled and please accept our apologies. Thanks, Duane, Owner
Kindness and professionalism
Professional staff with a calm relaxing environment!
Professional, clean, relaxing atmosphere
I recently had a massage session with Kiara and I must say it was an exceptional experience. Kiara's expertise in targeting specific issues is truly commendable. She was not only highly skilled but also incredibly attentive, ensuring that my concerns were addressed with care. Her warm and friendly demeanor made the whole experience even more enjoyable. I left feeling rejuvenated and relaxed. I highly recommend.
Patricia is a very gifted therapist. Her intuition is superior and her touch is phenomenal. I have had massage prior to this, however, I have to say this was by far my best experience.