- Phone: 248.366.4611
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2983 ratings.
based onWhat our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hello Carrie,
Thank you for leaving us a review, Based on our history of a 4.8 rating, if there is a concern please give us a call to address your concerns
Elizabeth was great! Very attentive, kind, and helped me relax!
Calming massages
Sometime a message left with the front desk is not well registered and the client has to go through the rescheduling process all over again. Other than that, the quality of services and staff are top notch. I will remain a loyal client.
Thank you for your feedback. We have addressed this and look forward to exceeding your expectations on your next visit!
The massage therapist are very specific to your individual needs. They make you feel comfortable and relaxed. Both were very polite and respectful!
Did a great job focusing on areas of concern.
Sarah was great! Very thorough and friendly.
Thank you for your review! We are happy to hear that you enjoyed your experience with Sarah, and we look forward to seeing you again soon!
great masseuse
Great service, great massage.
Jason, thank you for leaving this kind review. We are so glad you enjoyed your massage with Juanita! Looking forward to seeing you again soon.
Julianna's facials are amazing. Time goes by so quickly. My face always feels so wonderful and my skin looks so much better when she's done.
Online scheduling is very easy, and I really like Dylan's massage therapy sessions. He's very professional, conscientious, and he does everything he can to make sure his client receives the best care.
The customer service was wonderful. I was greeted with a smile. Free did a great job with the massage. I felt more relaxed when I left the establishment. I was also informed about other services that they provide. They took the time to listen to me, which let them know what services I needed. As a former customer service representative, my overall experience was a 10 out of 10.
Good afternoon Chrisitie! Thank you for your feedback! We enjoyed your visit for your 21st Anniversary! You deserve to relax and de-stress. Enjoy your Anniversary month and we will see you at your next massage session with Ms. Free! Thanks again! -Wondora Abram Moore
My masseur Dan was excellent. He listened and addressed all of my concerns.
Debbie, thank you for leaving us this kind review! We are so glad that David was able to address all your concerns for you. We are looking forward to seeing you again soon.
Patricia is a very gifted therapist. Her intuition is superior and her touch is phenomenal. I have had massage prior to this, however, I have to say this was by far my best experience.
Professional, courteous staff
Rode was the best!!
My masseuse is friendly and thorough
The staff and massage therapists are wonderful. They’re very friendly and genuinely concerned about working out any problem areas. The facility is always clean and comfortable. They think of everything, and have provided hair ties in the room in case someone forgets. The little details go a long way.
Staff frequently changes, so you are unable to get the previous massage technique you come custom to or as someone learns your aches and pains.
individuals are not focusing on your needs and spend more time on what they want vs what you are having pain in.
Thank you for your feedback. While I am proud to say that over half our massage therapy staff has been with us for a range of 5-10 years, I am sorry to learn that you have not found the right fit for your needs yet. We will be reaching out to help you find a good fit you can return to see many times! ~Andrea K, Lead Massage Therapist
Jenny was very good. She listened to me and did everything I asked.
Marissa is amazing!
Everything was smooth from check-in to me paying at the end. My massage person was attentive and professional and I can't wait to go back.
Very good service. Really enjoyed it and feel a lot better the day after.
Convenience and the amount of services offered
Attention to problem areas that cause pain and discomfort! A plan to move forward with healing and health.
Maria was amazing
Quality of therapist and value of service.
I have been going to Lavida and Bentonville for years! Amazing professional staff and massage therapist. Chase is by far the best in my book. He is the only one that I will see and he’s helped me through a lot of issues.
Professional
Hi Pamela! Glad you enjoyed your massage! Looking forward to having you back soon :) -Umang (owner)
Trying to perform the same massage movements during a session would be good especially if it’s a couples massage. Don’t get me wrong, my massage went great, but as I told my husband some of the places that I got massaged and how, he would tell me he didn’t get the same thing.
Good afternoon Ms. Karla. I understand your concern; yet, every massage is customized to the guest. Some areas of the body may have needed more attention; where as your focus was full body and relaxation. Thank you for your feedback and you can always upgrade to the 90 minute couples sessions next time. Thanks again! -LaVida Massage + Skincare Greenville NC
I find that there r not enough skilled therapists. Some are late. Some r too novice. Some don’t really care about their job.