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3288 ratings.
based onWhat our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Renee is excellent. However his availability is limited. And it takes months to get in to see him. I understand there is a large waiting list in general. We have tried other masseuses and have been disappointed in the past. We can try again.
We do appreciate the opportunity to put our contract on hold while we try to burn off the 11 massages we have on our account.
Hi Sheila! Thank you for leaving some feedback. We are really happy to hear that you have found a perfect fit with Rene. I peeked at the waitlist and you are already on there. We'll definitely start reaching out as openings become available. In the meantime, please feel free to schedule as far as 6 months out. We always recommend this as that's the best way to get your perfect day, time, and therapist. Thank you for being a long time client of ours. We appreciate you! Best, Sam :)
Everything. The friendliness and willingness to work with you on making your appointments. The service is absolutely wonderful.
As soon as you walk in they greet you with a friendly hello and 😊, one of the staff members Katy is Awesome!! Always have a great time and leave feeling great!!👍🤩
And I will be coming back in Too weeks!!🥳
I like my massage therapist Amira. When she was out sick twice on scheduled appointments but we finally got to do the deal and she was well, the office manager gave me an extra perk of hot stones for accommodating Amira's missed sessions. I appreciate her thoughtfulness of my time and life schedule with changes. This keeps me coming back to La Vida Massage in Sandy Springs. Thank you.
Everyone in the front is very friendly and helpful….do miss seeing Joshua too
I usually have Paula and she is wonderful
Front desk staff are exceptionally helpful and welcoming. Massage therapists are amazing. The overall environment is soothing and relaxing. I feel relaxed the minute I walk in. Thank you!
Hi Shaun! Thank you for your kind words and thank you for being a member with us! We are so pleased to hear that you are thoroughly enjoying your experiences with us. We look forward to seeing you at your next visit! -Sam :)
Julia did a fantastic job during my 60 minute massage. I was able to sleep for several nights without the need for heating pads to alleviate my back pain.
Comfortable and friendly.
Thank you for your review! We are happy to hear that you have enjoyed your experience with us, and we look forward to seeing you again soon!
Great massages and nice facility.
Leah did my massage and Lauren did my facial. Both were excellent!
Professional and friendly
Love Andrea my Massage Therapist.
Andrea
Excellent facility and wonderful aestheticians
My therapist, Yuang. Great hands.
Jeffrey has the best technique and listens not only to what you say but what he finds during the masssge
Professional and friendly.
Thank you for your feedback! We are happy to hear that you had a wonderful experience with us and we look forward to seeing you again soon.
Everyone was friendly. The technician, Melissa, was very professional and kind.
Every masseuse has a personalized style and unique approach that makes finding the perfect practitioner a fun and relaxing experience.
Nice staff, nice space
Great massage. Victoria worked wonders on my upper back and neck.
Everything! Outstanding massage therapists and supporting staff! Monthly package/price point can’t be beat.
Great customer service, they are knowledgeable. Great experience.
The turnover rate here is disappointing. I have been to 3 different massage places before landing here. My first massage with Shiela was just what I was looking for. Unfortunately, she left within the next two months. I then rotated through each remaining employee to find anyone I would like. They all had some positive but each one was ultimately awful in one way or another. I finally landed on Tee who was just as wonderful as Shiela. I saw them every month for about 3 months and then was disappointed to find out they left as well. I had already been through everyone else and was not happy with any of the remaining choices. So I canceled my membership after my latest massage was nothing to be desired. Overall, if someone just wanted a massage periodically then I would probably say they would be fine. But for a consistent thing and for someone like me who does have pain that flares up and prefers a regular massage therapist, I would not recommend at all.
I have been going to this location for just over 1 year. Everyone is friendly and honestly interested in you and the service you just recieved.
Summer was amazing for a massage. Iliana gives the best facials and know what is needed.
Well, me and my boyfriend decided to get a couples massage for sweetest day I called and made the appointment online.. when we got there, and we were greeted by our massage therapists. Mine informed me she could not do deep tissue massages, however, she did not tell me that she would apply little to no pressure at all. I feel like this was something that should have been addressed when I made my appointment I left there more unhappy than I arrived. She spent maybe 15 minutes on my neck and 15 minutes on my back which is what I told her was the main problem I need addressed. She then decided to massage my legs and feet which I never asked for I even kept on my pants and socks. She barely applied any pressure to my legs and feet regardless. And lightly pushed on my sides, which did not make sense to me.. I have very bad carpal tunnel in my right hand which I also addressed and she said she would work on and again she did not do anything for my hands. And then I checked my bank account the following day and noticed that Lavita charged my card. This doesn’t make much sense to me as I paid with a gift card and cash This was overall a terrible experience.
Thank you for sharing your feedback. We are sorry that you did not have an exceptional experience with us. As we discussed on the phone, we are sorry about the confusion at checkout. We are glad we got that figured out. As far as your massage experience goes, it sounds like we mismatched you with what you were looking for as both of your therapists have a very loyal following and are highly rated. Typically, when someone books a couples massage it is usually a relaxing experience and your therapist will work with a lighter pressure. We apologize for the confusion and hope that you will reconsider giving us another chance."
My last Massage was ok. I never got asked if I would like an extra blanket also never got asked if I would like the Heat on the table. Also the Room felt could. Love the Free aroma therapy you should offer that more often. I was post to get a Hot towel last time I asked the therapist she told me that she was not told about the Hot towel.
Everything! Everyone is so nice and very helpful.
Victoria was amazing I came in, in pain and left with out pain, she was awesome. It has been a long time since I've had a massage where they were actually able to get in and hit the deep muscles, so this was awesome.