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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
always prompt on service calls. you make certain I schedule my spring and fall maintenance. you've treated me very well on warrantee
issues.
You were very fair to me and the person with whom I delt at my home was patient understanding and responsive, all good!
Seth usually arrives within the time window. Every questions is answered satisfactorally.
I ordered through Angie's list and your company took care of the purchase within a week. I liked the quick response.
Your pricing was fair, installation excellent and the warrenty was the best.
The initial plan that our salesperson came up with needed to be redone, and Mesha (installer) and Ben (salesperson) worked together to make sure that everything would work properly. Standard went above and beyond our expectations - the final cost was going to be almost double our initial estimate (which we would never be able to afford) and they worked with us to make sure we would have the air conditioner and ductwork that we needed.
We bought our furnace from you five years ago, and since we had a great experience then, we gave you a call for the air conditioning. This was, hands-down, the absolute best experience we've ever had. We will never even think of calling anyone else. We cannot give you any better praise than that. Any time we hear of someone needing HVAC work, they will be sent to you.
I have been a customer for many years. It is nice to see that you retain some employees and I see them year to year.
Very customer oriented.
speedy and great service
Friendly, courteous service by your service representatives...both on the phone and in person.
My latest service call was prompt, courteous and most importantly fixed the problem.
Staff are helpful, timely...and flexible. Thanks to the service guy who returned to our house in the afternoon after my teenager did not wake up in time to let him in in the morning!! =)
Everyone there is so great, love the service!
I have appreciated the excellent customer service since the time that I purchased my new heating an cooling units from Standard Heating & Air Conditioning. I also like that the office where I purchase the filters in located in Minneapolis and is easily accessible.
Your price was right, the installation team was at my home when your salesman, Ben said they would be and they were in and out quickly. Plus the air conditioning has come in pretty handy with these 90 degree days.
good quality work.
your technicians are educated on the products and go the extra effort to make the cutomer happy
prompt courteous expensive
The fact that you have been around for a long time & offer competitive prices. Your salesman are very knowledgeable, they follow-up without being pushy.
The process just didn't go very smoothly. I dealt with multiple people and the entire what is going to happen was never explained to me from the start to the finish to the "who would be in my house" to inspection to rebate, etc. Very confusing and I never knew who my contact was.
Attentive and courteous technicians. Dependable products.
The air conditioner outer panel still makes a knocking noise. I had pointed that out when the repair person was here and really wanted that fixed. My husband said the serviceman indicated that the screws only go in so far but it seems like it should be able to be fixed.
After I made the call to the service dept, everything happened very conveniently for us. We are very busy - so having the technician take care of everything with little direction from me was very nice.
We did not choose to go with Standard Heating for our new furnance and air conditioner. The presentation and sales person was satisfactory, just didn't choose them.
Professional staff who know what they are doing.
No-pressure sales -- my 25-year-old air conditioner went out on a hot day last summer; a Standard repairman came out right away, fixed a refrigerant leak and warned that the unit was nearing the end of its useful life. He suggested I wait til the following March or April and watch for a sale, which I did. I called in March, got a very good pre-season deal and the new unit is working great this summer. (It's also more efficient so I'm saving on my electric bill even though I'm using it more this summer.)
Seem to be very reliable and honest - knows their stuff.
Friendly service
good equipment and people
Prompt service, pleasant techs.