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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
professionalism and reliable
I like Seth he is honest and dependable.
Name removed
Fast, efficient and courteous with their service. I always enjoy our visits together when they are on a service call.
Fast. Clean. Easy to deal with. Courteous tech.
Everyone I've dealt with has been friendly and professional.
Mike, the gentleman who I have had initial contact with in regards to furnace and air conditioner needs is a stellar educator. As a teacher myself, I appreciate his expertise and his delivery of information in a professional, easy to understand, manner.
Everyone is polite and the workers are timely and respectful...as well as knowledgeable.
Customer service was helpful, knew what they were talking about and let me know exactly what would happen, including time frames.
Seth, our furnace repair man, was excellent. Very professional, knew his business, kept me informed, explained my options and was a 10 all around.
Standard installed my heating and air conditioning 20 plus years ago and they've been taking care of it ever since. I love their friendly, professional service, It was good to see Dean again today. I trust them to give me an honest appraisal of what I need. It's no wonder they've been in business for so long.
Always on time and very pleasant to deal with.
Everything
Standard Heating did a great job of quickly fixing my broken furnace. I was able to quickly get an appointment for a quote on a replacement furnace. I was pleased with the knowledge of my Standard Heating representative. We will be placing our order soon.
Professional, friendly, prompt, no sales push
You were able to get someone to my house within a couple hours on a sub 0 day. The service person was friendly, efficient and made an effort to not make a mess.
Friendly and efficient
It was difficult to wait 16 hours for service without heat in below zero weather. Since you could not provide service, it might have been helpful if you had given me some suggestions on a few simple things I could try to get my furnace running again. When your service person came out he agreed with my assessment that the thermostat batteries were probably weak and caused the furnace to shut down and although I immediately put in new batteries and it definitely showed a brighter window in the thermostat, it didn't restart the furnace. I could have tried the reset switch by the furnace (which I didn't know about) that he did to get it started again. If it worked for me, I might have avoided a miserable 16 hours in a frigid house and wouldn't have needed a service call after all. Your service person did just that and found no other reason for the furnace shutting down. Thank you for checking it out and I'm at least relieved that no serious problems were found. CB
Very helpful". Kept to schedule . We feel that Service was excellent
Standard Heating has done many installations for me. They always meet or exceed my expectations.
The technician that worked on our furnace was very friendly; he explained and showed me everything that he was doing. He then made sure the furnace was working correctly before he left.
We live in Rochester and use the townhouse as an escape. We know very few people in the city but will sing your praise to our few friends in the townhouse complex. You did NOT disappoint us - you give excellent service!
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Reliable, friendly and knowledgable. Your technicians are the best.
Excellent. Very pleased with the quality of your service and employees.
Install correctly in the first place. Cold air return (or whatever it is called) was left hanging down, with the cold air blowing directly onto of pipes that water goes through from the furnace to the floor drain...
Gentleman that came to fix it, the morning after furnace stopped working and the temp in the house was 56 degrees, did a great job and was nice.
Prompt response...knowledgeable service people
Even though it was a Sunday, the sales person Steve Von Bokern responded with a phone call. Also, the technician who did the work was very professional and responded to all our questions and offered additional advice like signing up for Smart Club which is really a good idea. All in all, excellent service!!
Excellent customer service!!!
Prompt, knowledgable, courteous, teaches what to do in certain situations
Very courteous and friendly.
All work was done well and on time. The professionals were very friendly and kept us informed on their progress. Plus the furnace works as advertised!
Responsive. Knowledgeable. Honest.