based on 6874 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I only do carry out
This was our second to go order in a row where they have failed to give us our celery and carrots. (They gave me the extra celery I paid for though. The previous order we were with family so it is under my sisters account not ours.) Very frustrating when we live 20 - 25 minutes away. I would appreciate a discount on a future meal.
Michelle,
Thanks for being a customer at our Greensboro restaurant and we are sorry for the poor service at Take-Out! You told us:
This was our second to go order in a row where they have failed to give us our celery and carrots. (They gave me the extra celery I paid for though. The previous order we were with family so it is under my sisters account not ours.) Very frustrating when we live 20 - 25 minutes away. I would appreciate a discount on a future meal.
Thank you for taking a moment to write. There is nothing more frustrating then getting shorted on food. When we make a mistake in the dining room we can fix it immediately but when we mess-up on Take-Out (especially over and over), you might decide to simply stop ordering with us. As a business owner I appreciate the opportunity to make things right. Please accept a $10 Reward on your account – the same as if you’d spent $200 with us. (Stephen, please add a $10 Reward to account 336-908-4945 and email all of us when complete.)
Training is a constant process. General Manager Stephen Mensch will share your feedback and review the packing checklist that we should all be following as we process take-out orders to ensure order accuracy. Thanks again for calling attention to where we need more training.
We’re a small business and we appreciate your patronage! If things aren’t GREAT on your next order, please contact me personally.
Thank You,
Angela Townsend
East Coast Wings + Grill Greensboro
East Coast Wings + Grill Kernersville
Good service and good food
We enjoy the great atmosphere, the incredible service and food! The service is beyond great!
Good food and friendly service and good local beer selection
Great service
Service not good to dependent on one person to much turn over
Great staff and amazing food
We always enjoy our experience at East Coast. However, the consistency in food is concerning. One time I’ll order the sliders and they’re delicious. Next time, they don’t have slaw on them and I’m told they don’t come like that (see menu). Flatbreads are hit or miss. They can be both under and over cooked. We come to East Coast weekly and will continue to come, but it would be nice to have consistency in our meals.
None at this time
Sami did an awesome job... as usual!
Be consistent with food preparation
we drive from Clemmons to eat there-the best food and great service. My husband's son was friends with Mike/manager when they were in HS-John Last name removed
Private
I like that you have the takeout on the side. Friendly staff
Food is always very good, although ingredients are sometimes missing so dishes can’t be made. Great servers in Sean and Brittany! IPA selection could be better.
The servers always make you feel welcome.
Food was awesome and staff was great!!!
There was a long wait for seating. The restaurant is small. We skipped the line, to sit at the bar. The bar tender was alone and could only manage to do floor drinks. 15 mins later we managed to get a beer. At least another 20 minutes at the bartenders request did the manager come over and take our order. Some at least 30 mins later when we were ready to give up and leave did we get our food. The man beside us whom ordered a Togo order AFTER us was upset as well and somehow got his order before us. The staff is not very friendly. This was my second time to eat in, the food is quite tasty. However I don’t take well to poor customer service. Technology has came a long way to improve tasks for wait staff and cooks, yet we are all still human beings and a human connection is a must if you are in the customer service industry. We did personally tip the bar tender as it was apparent it was not all his fault. But we did hear him speak through out the night that he wouldn’t be working there much longer. It was a much needed date night for my husband and I , needless to say it was overal a dissapointment.
Didn’t get our veggies with our wings. Slow to refill beverages.
The food was not as good as it usually is.
I've had a great experience while dining in and the food was great. I've also ordered take out and the food was in great condition.
I love everything about this restaurant. Excellent customer service!!
Great food and quick service.
Great food and good customer service.
They are friendly
Food is great service is always friendly ! Best wing place in town !
The food has never been over or under cooked in all of our times eating there. The waitress's have always been very polite, pleasant, and always checking on you.
The quality of the food for the price. The servers are always friendly
I enjoy the friendly customer service as well as , the Delicious food.