based on 6340 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the food, always on time and great service.
Vanessa and Adam are Hands Down THE BEST! The food is always great! The only thing better than the food here is the Customer Service that is Provided by Vanessa and or Adam. I can't say enough good things about them or the food!
Terry
Good food and a good price. Fast service.
Underwhelming experience this time. The wings were over cooked and we ordered and paid for extra orders of celery and ranch and didn’t receive them.
Food & service
Great wings!
I had the most amazing waitress. She seemed genuinely happy to be there and offered me all kinds of tasty items. She was a bright spot in my day. I hate that I didn't get her name. Oh, the food was amazing too and such nice size portions!
The customer service is very good
Ensuring quality before bringing order to the table, such as overly cooked or uncooked chips, wings with minimal sauce, etc.
Food was really good
Good attention from waitress and food was good
Food was great and our waiter was super
Waited 20 minutes over estimated wait time on a slow day and had to ask twice for food. Staff just disappears. Customer service needs to be worked on as well as speed.
Lunch outside was relaxing. Food and service was great!
The service, the food, the staff, the cleanliness of the restaurant. Absolutely love ECW!
Always friendly
Cook wings a little longer
good service
Wings were not hot, very little sauce.
The order was cooked & prepared correctly. Promptness. Tasted great!
Always great wings and cold beer. Perfect mix.
the wings were super good. and the service was very pleasant.
Everything was ready when I arrived and the food was hot and delicious! Thank you!
Service
Food and service was very good
Food and service are awsome!!
Prompt service
The food was great as usual but I was surprised when I was charged for onions on my burger, again. I have celiac so I never get a hamburger bun on my burger but yet I still pay for it. However, when I ask for onions to be added, I'm charged. It would be nice if I wasn't charged for a bun since I have to pay for onions. Some restaurants take off .35 or .40 if I don't get a bun. It's not a lot, but it helps. Charging for onions was a little disappointing. Thank you!
The food was good. The wait staff was not. She clearly didn't write down all the things we asked for. 1 person didn't get salad dressing. I had to ask for a side of buffalo sauce at least twice. Once we got everything she disappeared for a while. I had to ask another waitress for a refill. It was not that busy there.
Great time, good service, good food. Enjoyed my $10 off for my bday gift. Thank you so much!