Member Testimonials
Excellent facilities and staff always on hand to help
Staff are a great help friendly and the facilities are great very clean and wonderful to go too
I am a strong advocate of Active and cannot congratulate you enough on the Wellness
Centre. The staff are phenomenal, always cheery and helpful and have remained so despite the challenges since opening. I love the facilities and as a member who undertakes fitness as a necessity rather than for fun, it makes it easier to bear.
So the disappointing bit. On the 19th July I proffered some reasoned feedback to the Duty Manager, which incidentally was not about the increase in number. I could tell from her reaction that she was not listening as her responses were defensive, for example 'we can have 100 in if we want' and we are allowed.....' Neither issue I was commenting on. With regard to one of my comments this was the third time I had raised it.
I specifically asked for feedback and I believe secured a commitment it would be provided. I gave her my name and advised that I was in most mornings. I wear a red dryrobe so I am visible. To date I have not had feedback. I am happy to discuss with someone what I said to the Duty Manager but it would be interesting to know what happened to my original comments.
Usually well organised and varied
Classes are very good, gym clean and well equipped. Staff are very helpful and friendly.
There is something for everyone of all ages
Not too busy good air conditioning helpful friendly staff
Lots of choices of classes etc. More been added which is brilliant. Only downside is that you can only book 7 a week.
The staff are great. Always extremely helpful and friendly and always happy and smiling.
Shout out to Chris, Amy and Gemma who always go above and beyond.
Thanks Wellness. It’s so good to be back.
Products and services are very good especially are very friendly and professional
Great atmosphere, staff and classes. Would definitely recommend.
Great
It's a great gym always easy to get on the equipment nice place to go all friendly people. I just love relaxing in the sauna and steam room after a hard workout great place
Variety of classes for all.
Very friendly and helpful staff.
Fantastic services
Friendly and very helpful staff
Great variety of classes and swimming sessions
Very good price
All staff very polite and helpful. Definitely value for money, very professional!
Modern brand new facilities to a high standard
Reception staff friendly and helpful, great instructors, good choice of classes and lovely new facilities
Well provided environment for All to enjoy
Clean and easy accessible changing rooms
Clean environment
Friendly Helpful Staff
i like the gym and the pool
i attend 3 times a week
Friendly environment and staff
Great Yoga class, nice big changing rooms plus steam room and sauna.
Friendly staff. Clean facilities. Well organised.
The facility is modern, has upto date equipment and extremely clean. Numerous classes and swim activities.
Friendly staff
Clean
Good value
Everyone is friendly and helpful so far. I'm so happy to be back I the gym and feel comfortable and enjoying it
New swimming pool is excellent.
I like the staff and the app/website
Staff are very friendly especially Des, spotless gym and goid value fir money.