Customer Testimonials
Deal honestly with me and usually do good work
Pressure free , “First time buyer“, experience with Wes Toth and Shawn McMahon. Complete knowledge, of my 2021 Grand Design Imagine XLS, from Wes, Shawn and also Justin on delivery day ! Jeff from finance transparently assisted me with all of the contracts and paperwork. Never once felt like a number at Colton RV , Orchard Park. Thanks to them, we are truly “Happy Campers.”
- Jack Hazard & Family.
The snappads for our RV are awesome. It is everything that We hoped it would be. The salesperson was very helpful and friendly.
This is our second motorhome from Colton and we have been very pleased. Especially working with Craig Schieder, he is very accomodating, friendly and professional, as is Binoy George, two great gentlemen. We would definitely recommend Colton to others, and possibly someday return to Colton when we are ready to upgrade.
Closer than the main store. Prices are too high on parts and supplies.
We enjoyed our very first purchase of an RV! Colton RV made it easy and painless. From their inventory of quality products to the thorough walk through of our camper, they answered all our rookie questions.
Everyone was professional and seemed to truly care about my experience with Colton RV. I’m very happy with my new travel trailer! Another company didn’t offer me as much for my trade as Colton did.
Time you took to go over the new camper with me
Excellent service from your representatives
Everyone was personal and took care of me quickly
Our salesman matt was willing to spend the time we needed to find the right camper for us
Very friendly and helpful.
Everyone was very friendly and helpful. They all answered our questions with courtesy and knowledge of the products.
We were on the first leg of a two week trip. On the very first day our in dash air conditioning went from very cold to very warm on a 90 degree day. We called Colton who we purchased from at a Tiffin Rally. Sarah got us in immediately with the help of Jason a service advisor. Jason went above and beyond to get the problem diagnosed. A part was available at Freightliner about an hour away. They ran for the part, fixed the problem and we were on the road again 15 minutes before the time we were quoted. We received the best service anyone could hope for. Colton went above and beyond just like they did when we purchased this RV. More businesses should take note, they wouldn't have to beg for customers!
You always have what I need for my travel trailer when I stop by. I never have to go elsewhere. You're conveniently located, too.
After some miscommunication all issues were resolved satisfactorily. All other things were very good.
always excellent customer service
Colton went over and beyond for me .. I highly recommend.. Thank You!!!!... Jeannie Rodgers..
Your dealer had the 1 Grand Design Model within 200 miles that we were looking for. We called, made an appointment with Doug at the North Tonawanda location and were able to see the travel trailer within a few hours. We made the purchase, was offered a fair trade on our 2017 travel trailer and set up a pick up date in less than 1 week. We also requested a few extras to be installed.
My wife and I have been RVing since 1989. This Grand Design is our 4th RV. This transaction with Colton Rv through Doug in sales was the best experience in comparison to our previous purchases. From start to finish, we are very pleased.
Jim and Gloria Hayes, Westfield NY.
Great customer service. Have utilized the service department with satisfying results. Highly recommend these guys.
You did what you promised on time with correct pricing
I can't answer that at this time being I'm still at the beginning of the process. I realize how that goes and at end of the day when all the work is done by both parties I'll have a better answer to the question at hand.
Customer service in your parts Dept. Was great. Very knowledgeable
Good friendly non pushy employees
Polite
Unlike other “RV” centers that we have dealt with, your service attitude and attention to the promised service dates is exceptional. You are not just friendly, but are performance driven.
John Moss does a great job and is a pleasure to work with.
Friendly & very helpful Parts department excellent as well as sales department 😊
Always great customer service
Staff was friendly, knowledgeable about the products, and very helpful. Showroom was neat and clean. All special Covid precautions were observed. The paperwork process went smoothly. The manager and finance department explained everything. The service department provided a trailer walk through and answered all of our questions. The outback ultra lite trailer is just what we were looking for. It has a very open space with multiple windows and ample storage space. It was an enjoyable experience working with the various members of the Colton team. Christine Cooper is an excellent salesperson with a great personality. Thank you for a great experience.