Customer Testimonials
After some miscommunication all issues were resolved satisfactorily. All other things were very good.
always excellent customer service
Colton went over and beyond for me .. I highly recommend.. Thank You!!!!... Jeannie Rodgers..
Your dealer had the 1 Grand Design Model within 200 miles that we were looking for. We called, made an appointment with Doug at the North Tonawanda location and were able to see the travel trailer within a few hours. We made the purchase, was offered a fair trade on our 2017 travel trailer and set up a pick up date in less than 1 week. We also requested a few extras to be installed.
My wife and I have been RVing since 1989. This Grand Design is our 4th RV. This transaction with Colton Rv through Doug in sales was the best experience in comparison to our previous purchases. From start to finish, we are very pleased.
Jim and Gloria Hayes, Westfield NY.
Great customer service. Have utilized the service department with satisfying results. Highly recommend these guys.
You did what you promised on time with correct pricing
I can't answer that at this time being I'm still at the beginning of the process. I realize how that goes and at end of the day when all the work is done by both parties I'll have a better answer to the question at hand.
Customer service in your parts Dept. Was great. Very knowledgeable
Good friendly non pushy employees
Polite
Unlike other “RV” centers that we have dealt with, your service attitude and attention to the promised service dates is exceptional. You are not just friendly, but are performance driven.
John Moss does a great job and is a pleasure to work with.
Friendly & very helpful Parts department excellent as well as sales department 😊
Always great customer service
New to this and like that first of all you are close by. Staff seems friendly and helpful. Like that dumping stations are open year round
The purchase went smooth start to finish. Communication was good , always let me know how the process was going.
Thanks team Colton
Had a great selection
What a fast and super easy process!! Everyone that we worked with was great! We will definitely use Colten RV for all of our RV needs!! So happy with our purchase!!
The people behind the products and services of any company is what enables the company to succeed. The people working at Colton RV have been fantastic. Even through the most troubling of troubles the employees commitment to the customer shone through.
Willing to earn remote a customer’s business as if they were local neighbors. Customer focused values.
The staff exemplify outstanding customer service! Every visit is such a pleasure. From Lawrence, to Joe in parts, to reception and sales...It’s always an upbeat and welcoming environment. They are all to be commended.
Regards,
John and Donna Kensinger
Great options very informative
Great products to view but most of all was our salesman Matt he took the time and effort to help us pick out the right RV. Even working on his day off to help us.
They took care of my service in a timely manner
I just bought a 2021 grand design transcend 247bh our sales associate was Christine she was great threw our whole process the service department was also fantastic they installed the furrion cameras and a pro pride 3p hitch that I ordered and had sent to the dealership
Friendly environment and very clean store.
Quick schedule it
Good service.
We were very satisfied with viewings, attention, variety and staff. Unfortunately, I am a bit confused and unsatisfied due to the fact that we did not get a copy of "anything" {10 forms each}--we signed on day of delivery, at table with Jeff, the financing manager. He said he was going to make a copy of all the sheets we signed and we waited for over an hour for him to come back, we asked several times and staff what was going on, where are out copies of warranty, agreements etc. and where is Jeff with our copies. He did not come back. they said we were all set, we never got them, they hooked up our camper to our truck and sent us on our way. why? The only thing we have in our red folder is the purchase certificate and the staff up front said that's all we get. We felt like we were treated less than a quality customer because we did not finance through Colton. Sales and Service staff on viewing and walk through both experiences were great.
You always have what I need for my travel trailer when I stop by. I never have to go elsewhere. You're conveniently located, too.