Client Testimonials

This company's commitment to customer satisfaction is unbeatable! We hired them to clean the carpet at our new apartment before we moved in. I was very happy with the results but thought I noticed a residue on a small patch of carpeting. So, in error, I originally rated them an 8 out of 10 (which I thought was a pretty good rating). However, Zerorez was not satisfied with that rating and actually contacted ME several times so that they could come back to "redo any areas of concern". I was shocked that they weren't satisfied with an 8 out of 10!
Where I work, part of my job includes carpet cleaning, so I am quite familiar with the process. The original technician did everything right. (I am recovering from surgery, so I was unable to do the job myself.) However, I thought that perhaps the extraction equipment malfunctioned. As it turned out, the issue with the small patch of carpet was caused by our landlord, not by Zerorez. And, even though the problem had nothing to do with Zerorez, the Specialist that they sent the second time went out of her way to show my husband the problem and advise us, on a personal level.
I will never hire a different company and I recommend Zerorez to everyone, anytime the opportunity arises!

the end results - how great/clean the carpets looked!

My house smells so clean & my carpets look new! No soapy residue.

Taylor worked hard to get the carpet clean and the stains out of the carpet. It seemed the equipment was new and not the usual old equipment.

On time service, technician was very friendly and professional, did a great job!!!

Mike was very professional while in our home. He explained the process and then took great care to protect walls and furniture while completing the job. When done and dry, the carpets look wonderful...clean and refreshed.

The customer service was above average from beginning to end. The communication by e mail was good, the person that cleaned the carpets was very professional and organized. The carpets look great. I would recommend this company to others.

Very satisfied with every aspect of our experience!

Honest! The price quoted was the price paid.

Rachael was very friendly and helpful.

Easy to work with.

WE ARE VERY HAPPY WITH THE JOB RACHEL FROM ZEROREZ DID ON OUR CARPETS.
WE WILL BE USING THIS COMPANY IN THE FUTURE FOR SURE.
THX YOU ZEROREZ FOR A JOB WELL DONE :)

Hello Ray,

I am so happy to hear that you had such a GREAT experience with out company. We like to pride ourselves on great customer service and product efficiency, and I am grateful to hear that was portrayed at your cleaning. I will get this feedback passed on to management for you. We greatly appreciate your time that you took to write such positive feedback, and again we thank you for doing some! Typically, when you receive such feedback, it sometimes is in a negative nature. Thank you for taking the time to write out such a positive response in regards to your cleaning. We hope to clean for you in the future, and we will be sending out some gift cards to your home as per your recent service to use on future services, or to pass out amongst friends. If you have any further questions or comments, feel free to respond to this email, or give us a call! We appreciate your business. Thank you for choosing Zerorez! Have a great holiday weekend.

Best Regards,

Jayde Mord

On 2015-09-03 11:50 pm, Email address removed wrote:

How to begin,

As a professional contractor designing and building custom interiors, I have used: Coit, Sears, Stanley Steamer and independents for my clients upon completion of remodeling projects. This time, I shopped prices for my own home and decided to give Zerorez a chance. My best decision all year. First let me commend you on Rachael. Professional through and through. Her assessment was accurate, informative and removed all guesswork as to the job she was going to perform. Her attention to detail and meeting our needs was better than any subcontractor I have hired in over 10 years. Her corporate culture and enthusiasm about the company she worked for made my wife and I very comfortable that we hired a pro. Rachael started after 5:00pm as a previous job far away ran over due to a power outage. Even after spending over 10 hours on a previous job, she showed up at our home with the vigor and enthusiasm as though we were her first customer ever. We have 2 very expensive loveseats that we wanted cleaned, however Rachael advised us Zerorez solutions could damage the material and she advised us against using their solution. Who else but an honest and person with integrity would do this. I have dealt with the other "big guys" and their goal was only to upsell rather than satisfy. So for this, we thank you for choosing employees that truly care about their customers.,

Now the cleaning process;

As normal for us, I hire a cleaning company to clean after I complete a home remodeling project as I normally do for my customers. Rachae'ls assessment of problem areas was on target. Her pre-treat was substantial, As the cleaning process commenced Rachael waited to clean the pre-treat areas until sufficient time passed to lift the stains, of course it worked. The job did entail a whole house, now it's 9;00 at night and she's still working. Amazingly as the hours passed her attention to detail never did. A perfect: job:,customer service, friendliness, respect for our home, product education, and most amazing today, her corporate philosophy and loyalty willing to stand behind her work by giving us her cell number in case we had any issues. Our carpets look like new and after years of using others for my clients, I'm hooked ,I found the best value out there and I'll use them for my clients as well. Your work will help my company look good.

As far as Rachael, Super hard worker, ethical and customer oriented. I had 300 employees, if they were all like Rachael I would have only needed 150. Treat her right, I offered her a job to work for me but she said she really likes her boss and the company so she's staying put. Watch out, I will try to hire her from you.

Thanks for exceeding my/our expectations, you have every client reference I can give.

Best regards,

Ray Sobieralski

Chairman/CEO; Raymond Advisors,Inc.

President; Automated Banking Systems,LLC

Director; Rental Rescue Renovations

email: Email address removed

Raymond Advisors,Inc

430 Halcomb Ave

Clairton,PA 15025

Office: Phone number removed

Cell: Phone number removed

Home: Phone number removed

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Zerorez Pittsburgh
Office: Phone number removed
453 Lowries Run Rd, Ste B | Pittsburgh, PA 15237
http://www.zerorezpgh.com/

Excellent cleaning job and very knowledgeable staff.

everything a great job carpet looks new Bradley Goe was great.

I had Mike as my techician. He did a great job. I'm thrilled with the finished product. Mike cleaned the carpets and a white microfiber chair that I though would never be clean again. The chair looks brand new. He's very professional and courteous. I gave him a 33 dollar tip because he earned it and deserved it. Would totally recommend Zerorez and Mike to anyone. These guys are THAT good.

The man who came to clean the carpets was excellent. He explained what he was going to do and answered all of my questions. We love the fact that no chemicals were used and were extremely pleased with the results.

Service rep.

Brad Goe was excellent! He was very professional, knowledgable and had great energy. He was a pleasure to work with and I will definitely recommend his services to anyone!

My rugs look like they did when installed 12 years ago.

Good thorough job, done quickly and efficiently.

Good service
Your service rep did an excellent job. He was courteous and professional

very professional tech, and the carpet dried the same day

The carpets came up beautifully with your cleaning and the freshness of the products used is very pleasing.

The service was very professional. The man who came to clean our carpets was extremely nice and knew a lot about the service and our different cleaning options. We have pets and he used a specific cleaner for it. The next day a friend came over and told us our house didn't smell like dogs anymore!

Bradley was nice, attentive and informed me in
advance of the procedure .
I will defiantly recommend!
Lisa McSteen

easy to schedule convenient efficient

Excellent service. Carpet cleaned very well, just a little too wet - took two days to dry, but it was very humid.

took your time getting everything clean

Fresh smell!