Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4421 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 11, 2016 — Rated 10 out of 10 by D.D. Zerorez Eugene
What do you like about our products and services?

No soap or detergents!

Report a concern   February 10, 2016 — Rated 10 out of 10 by L.E. Zerorez Eugene
What do you like about our products and services?

No chemicals. Friendly and efficient technician. Went the extra mile!

Report a concern   February 2, 2016 — Rated 10 out of 10 by D.T. Zerorez Eugene
What do you like about our products and services?

My carpets are very clean, even though they are 10 plus years old. The technician you sent was professional, polite and on time. He recommended application of a protectant and I also love how it seems keeping the carpet from matting. It did take a little longer to dry in the rainy weather than expected but well worth the wait. Thank you.

Report a concern   January 27, 2016 — Rated 9 out of 10 by P.S. Zerorez Eugene
What do you like about our products and services?

Quick and easy, reasonable price. Furniture looks much nicer.
it is NOT okay to share my name.

Report a concern   January 26, 2016 — Rated 9 out of 10 by C.M. Zerorez Eugene
What do you like about our products and services?

No chemicals

Report a concern   January 26, 2016 — Rated 3 out of 10 by D.H. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

I know the applicator worked hard but I don't think the result was as good as it should have been and the price was higher than it should have been.

Report a concern   January 14, 2016 — Rated 10 out of 10 by audrey winner Zerorez Eugene
What do you like about our products and services?

No chemicals, feels like a thorough cleaning.

Report a concern   January 12, 2016 — Rated 9 out of 10 by A.U. Zerorez Eugene
What do you like about our products and services?

Great communication, excellent and prompt service, effective techniques

Report a concern   January 5, 2016 — Rated 3 out of 10 by K.B. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

I got billed for a prepaid job. You could do a much better job of communicating, answering the phone, getting information right (you still don't have my street address) and responding to information requests

Report a concern   January 3, 2016 — Rated 10 out of 10 by N.Z. Zerorez Eugene
What do you like about our products and services?

Fast and looks great.

Report a concern   December 31, 2015 — Rated 10 out of 10 by Aimee Farrell Zerorez Eugene
What do you like about our products and services?

The representative was knowledgeable friendly and courteous. They did an excellent job. I am very satisfied with the results!

Report a concern   December 27, 2015 — Rated 10 out of 10 by Jayne Hulse Zerorez Eugene
What do you like about our products and services?

Great work, excellence service by Jarom

Report a concern   December 27, 2015 — Rated 5 out of 10 by M.A. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

First he said it was impossible to get all the stains....then he tried again after putting his equipment away, and the second time after re-assembling the equipment, he got more spots gone by working on it a bit more. Still, some stains are not removed, he said to just get an area rug to cover them. He seemed to be in a hurry and wanted to keep moving on to the next job?

Report a concern   December 24, 2015 — Rated 5 out of 10 by R.S. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

The day the carpet was cleaned it looked good. But, as the next day and then another day
went by the traffic pattern showed up. 0ther spots showed up again.
I did not call, as I needed to get the house ready for Christmas, and carpet cleaning was not
going to fit in...However, after Christmas, and things are back to normal, and, if you have
another job scheduled in the Salem area, call us so that perhaps we could have those areas
done again.
.Thank you Velva Last name removed

Report a concern   December 19, 2015 — Rated 10 out of 10 by V.K. Zerorez Eugene
What do you like about our products and services?

Our carpet looks and smells amazing! The cleaning time was quick and the carpet was completely dry to walk on the next day. Zerorez's associate, Jerom, was friendly, professional and very knowledgeable. Our carpet looks brand new and we're so glad we contacted Zerorez.

The Zerorez staff was very helpful and friendly on the phone and we will highly recommend Zerorez to our friends. Great product and service!

Report a concern   December 17, 2015 — Rated 10 out of 10 by M.R. Zerorez Eugene
What do you like about our products and services?

Professional from the start. On time, got right to work, friendly. Love the no detergent process!! My carpet is fluffy again too!

Report a concern   December 17, 2015 — Rated 10 out of 10 by M.K.P. Zerorez Eugene
What do you like about our products and services?

Carpet looks great and he was very fast.

Report a concern   December 16, 2015 — Rated 10 out of 10 by W.W. Zerorez Eugene
What do you like about our products and services?

Professional, well priced and removed all the current stains and those that were left by the prior owner, even though the carpets had been cleaned when we moved in.

Report a concern   December 14, 2015 — Rated 3 out of 10 by V.M. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Carpet doesn't even look like it was cleaned.

Report a concern   December 12, 2015 — Rated 9 out of 10 by B.T. Zerorez Eugene
What do you like about our products and services?

fast and nice work carpets look great... Thanks

Report a concern   December 9, 2015 — Rated 10 out of 10 by L.R. Zerorez Eugene
What do you like about our products and services?

The carpet looked fabulous and smelled better than fabulous, the technician was outstanding, very respectful and friendly. I would use Zerorez again in a heartbeat!

Report a concern   December 8, 2015 — Rated 10 out of 10 by Natasha Gritsenko Zerorez Eugene
What do you like about our products and services?

Your services are exceptional! We were so surprised by the superior quality of work and fantastic outcome. Our carpet looks clean, fresh, and feels soft once again. Thank you for this pleasant experience. We will recommend Zerorez to everyone we can.

Большое спасибо!
Sincerely
Natalya

Report a concern   December 6, 2015 — Rated 10 out of 10 by M.M. Zerorez Eugene
What do you like about our products and services?

No smell! And it was fast, worked well, and I love the communication and follow-up.

Report a concern   December 6, 2015 — Rated 10 out of 10 by E.L. Zerorez Eugene
What do you like about our products and services?

I will recommend this product to others. The service was great.

Report a concern   December 5, 2015 — Rated 10 out of 10 by C.G. Zerorez Eugene
What do you like about our products and services?

Everything

Report a concern   November 27, 2015 — Rated 10 out of 10 by M.L. Zerorez Eugene
What do you like about our products and services?

Quick efficient and very polite.
Glad to have had them clean our carpets

Report a concern   November 25, 2015 — Rated 10 out of 10 by K.M. Zerorez Eugene
What do you like about our products and services?

My carpets feel wonderful!!! Quick service, professional technician.

Report a concern   November 25, 2015 — Rated 7 out of 10 by K.I. Zerorez Eugene
What could we do to improve?

I was confused regardind 3-bedrooms or 3-rooms. It has been clarified to me now.

Report a concern   November 25, 2015 — Rated 10 out of 10 by E.S. Zerorez Eugene
What do you like about our products and services?

Effective,professional,willing to go the extra mile

Report a concern   November 21, 2015 — Rated 9 out of 10 by J.L.B. Zerorez Eugene
What do you like about our products and services?

FAST, and the tech was very professional and courteous


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