Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4421 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 20, 2015 — Rated 10 out of 10 by G.S. Zerorez Eugene
What do you like about our products and services?

My carpet was filthy with dog mud and urine. Your technician was able to get almost all of the stains up.

Report a concern   November 20, 2015 — Rated 10 out of 10 by Carol Brown Zerorez Eugene
What do you like about our products and services?

EVERYTHING!!!!!!!!!!!!!!!!!! Prompt, technician is wonderful, amazing results on carpets that I was at the point of tearing out and having to put new in....saved lots of money and frustration. Cannot sing your praises enough. Posted on Facebook and have already had many friends and business contacts inquiring. Thank you again! Jarom is a huge benefit to your company!!!
Carol Brown
Starlite MHC, LLC.
Property Manager

Report a concern   November 19, 2015 — Rated 10 out of 10 by Emily Neaman Zerorez Eugene
What do you like about our products and services?

The technician was very professional and friendly. It was quick, efficient and left impressively clean carpets. Appreciate the extra booties he left us for going up the stairs. Good job!

Report a concern   November 15, 2015 — Rated 10 out of 10 by J.M. Zerorez Eugene
What do you like about our products and services?

The Tech was very nice. He worked hard. Our carpet and tile looked amazing when he was done.

Report a concern   November 13, 2015 — Rated 10 out of 10 by J.W. Zerorez Eugene
What do you like about our products and services?

The service guy was awesome! He was friendly and the cleaning was fast and efficient.

Report a concern   November 13, 2015 — Rated 10 out of 10 by M.W. Zerorez Eugene
What do you like about our products and services?

Great customer service and job well done. Carpets look much cleaner.

Report a concern   November 11, 2015 — Rated 10 out of 10 by C.H. Zerorez Eugene
What do you like about our products and services?

The technician that came out was great! He explained everything, was very helpful, friendly and knowledgeable.

Report a concern   November 9, 2015 — Rated 9 out of 10 by Malia Terkelsen Zerorez Eugene
What do you like about our products and services?

Friendly knowledgable staff! Great customer service.

Report a concern   November 9, 2015 — Rated 10 out of 10 by R.V. Zerorez Eugene
What do you like about our products and services?

Great customer service, excellent results. Carpet looked restored

Report a concern   November 7, 2015 — Rated 10 out of 10 by J.C. Zerorez Eugene
What do you like about our products and services?

Job very well done you can see the difference right away and friendly ! Thanks

Report a concern   November 6, 2015 — Rated 5 out of 10 by J.L.B. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

The gentleman was very wonderful and quick, however the stains I was hoping to remove are still there. He mentioned that toilets are problem areas, but I still had hope that it would look better, and there is still quite a bit of discoloration in the shower. I know he went over the areas several times as he mentioned that he did, and it is difficult to do a quality check until everything dries, but there you are.

Report a concern   November 4, 2015 — Rated 6 out of 10 by R.A. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Maybe it because my carpets are so old now, but they just don't look very clean. I also don't remember it ever taking this long for my carpets to dry before. My carpets were done being cleaned on Tuesday at 4pm & they are still slightly damp today Wednesday at 9pm. The technician was very professional & did a good and thorough job, he asked me to point out any areas I wanted him to go over again & I did. I still see some spots that I couldn't see when they were wet.

Report a concern   November 4, 2015 — Rated 10 out of 10 by M.P. Zerorez Eugene
What do you like about our products and services?

No chemicals

Report a concern   November 3, 2015 — Rated 10 out of 10 by G.R. Zerorez Eugene
What do you like about our products and services?

Stand behind your work and services.mfrkendly professional and easy to work with

Report a concern   November 2, 2015 — Rated 10 out of 10 by A.W. Zerorez Eugene
What do you like about our products and services?

Great Service as always Thanks!!!

Report a concern   October 31, 2015 — Rated 10 out of 10 by P.B. Zerorez Eugene
What do you like about our products and services?

There was an oder after they cleaned last week and when I called with my concern, they came out right away to address the issue! They were still pleasant and wanted to correct the issue. Thanks guys for your hard work.

Report a concern   October 30, 2015 — Rated 10 out of 10 by L.A. Zerorez Eugene
What do you like about our products and services?

It was fast & my carpets look like new.

Report a concern   October 29, 2015 — Rated 9 out of 10 by L.H. Zerorez Eugene
What do you like about our products and services?

Very nice staff

Report a concern   October 27, 2015 — Rated 9 out of 10 by P.B. Zerorez Eugene
What do you like about our products and services?

Very professional and friendly

Report a concern   October 27, 2015 — Rated 7 out of 10 by S.P. Zerorez Eugene
What could we do to improve?

After the 1st visit a stain from my dog's bile still remained. A 2nd time was tried and when I touch the spot there is a distinct smell of bile. I hate to ask him to come out a 3rd time but I spent a lot of money to have this result.

Report a concern   October 26, 2015 — Rated 8 out of 10 by D.B. Zerorez Eugene
What could we do to improve?

It was too pricy.

Report a concern   October 26, 2015 — Rated 10 out of 10 by M.M.D. Zerorez Eugene
What do you like about our products and services?

Responsveness. Environmentally friendly.

Report a concern   October 26, 2015 — Rated 10 out of 10 by M.A.V.D. Zerorez Eugene
What do you like about our products and services?

Good communication regarding appointment time, nice job cleaning. Friendly employee

Report a concern   October 25, 2015 — Rated 10 out of 10 by L.W. Zerorez Eugene
What do you like about our products and services?

No residue. Technician was very professional with uniform, matching logos on a nice van.

Report a concern   October 24, 2015 — Rated 10 out of 10 by J.Q. Zerorez Eugene
What do you like about our products and services?

Your customer service & 30 day satisfaction guarantee is awesome, like no other I have ever experienced.

Report a concern   October 22, 2015 — Rated 7 out of 10 by L.V.M. Zerorez Eugene
What could we do to improve?

I was happy with the service, but I don't know if it was better than the other company I have used. I think the price for the protective coat was too much, I have paid about 60% less for it in the past. Also, the other company cleaned under the small tables.

Report a concern   October 22, 2015 — Rated 8 out of 10 by N.A. Zerorez Eugene
What could we do to improve?

Better odor remover.

Report a concern   October 21, 2015 — Rated 10 out of 10 by S.W. Zerorez Eugene
What do you like about our products and services?

Carpet looks great.

Report a concern   October 20, 2015 — Rated 9 out of 10 by A.M. Zerorez Eugene
What do you like about our products and services?

Fast, clean, resonable pricing

Report a concern   October 19, 2015 — Rated 8 out of 10 by J.E. Zerorez Eugene
What could we do to improve?

Figure out a way to make the drying time shorter. Jerem did our carpets and he did an excellent and professional job, however, 2 areas actually took almost 24 hours to dry completely. They look great but we did not want them soiled quickly again by allowing any of our 9 family members to walk on them when they were still damp.(we did that before and learned the hard way) Thanks so much, they do look very clean and nice.


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