Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4452 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 19, 2016 — Rated 10 out of 10 by Liz Treacy Zerorez Eugene
What do you like about our products and services?

We really like the technician, Barry. He was very nice and efficient. The carpets really looked great when he was done. I was very impressed with the stains he was able to get out! I would highly recommend this company.

Report a concern   December 19, 2016 — Rated 8 out of 10 by S.P. Zerorez Eugene
What could we do to improve?

Your website states that you use fans to quick dry rooms but my technician did not do that. Just wondering why you say you do something a certain way but don't. It dried completely in 10 hours but I thought that was unusual to state something your techs don't normally do. Also your website states you don't park in the customers driveway but the tech did want to park as close to the door as possible in our driveway which is normal, but also different than what your website states.

Report a concern   December 16, 2016 — Rated 10 out of 10 by J.G. Zerorez Eugene
What do you like about our products and services?

excellent staff pleasure to work with from first call to finished product - incredible results - rugs weren't this clean when I bought them 20 years ago and now they are so beautiful!Love how my wall to wall feels when I walk on it now -

Report a concern   December 15, 2016 — Rated 10 out of 10 by W.A. Zerorez Eugene
What do you like about our products and services?

You showed up on time and got the job done quickly and at a fair price. Tyler was friendly,helpful and courteous. Thanks again.

Report a concern   December 15, 2016 — Rated 10 out of 10 by S.R. Zerorez Eugene
What do you like about our products and services?

Zerorez did an amazing job getting stains out.

Report a concern   December 14, 2016 — Rated 9 out of 10 by J.J. Zerorez Eugene
What do you like about our products and services?

It was fast! Barry was very personable and informative. So far so good.

Report a concern   December 11, 2016 — Rated 0 out of 10 by B.J. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Rushed cleaning job. Was not happy with results

Report a concern   December 9, 2016 — Rated 7 out of 10 by L.M.H. Zerorez Eugene
What could we do to improve?

There were some spots still left on the carpets and there were a couple of very wet areas that I had to dry with a towel. Barry was a very nice.

Report a concern   December 8, 2016 — Rated 9 out of 10 by S.W. Zerorez Eugene
What do you like about our products and services?

I like your environmentally friendly products. Your technician Tyler was very professional, explained everything he was planning to do. He did a fine job, and was very conscientious. We are very pleased with the results.

Report a concern   December 7, 2016 — Rated 10 out of 10 by H.G. Zerorez Eugene
What do you like about our products and services?

Barry did an amazing job on our carpets and took the time to do everything the right way.

Report a concern   December 7, 2016 — Rated 10 out of 10 by Amy Peterson Zerorez Eugene
What do you like about our products and services?

Quick. Friendly technician. No smell. And best of all no crunchy carpet

Report a concern   December 7, 2016 — Rated 0 out of 10 by T.N. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Tyler was fantastic. Courteous and very polite. But although he lifted one stain, my carpets just don't look like theyes were cleaned. When I compare them to areas not cleaned they just don't seem any cleaner then those. It just bummed me out. It has been awhile since they were cleaned but I was hoping for a little better result.

Report a concern   December 6, 2016 — Rated 7 out of 10 by J.T. Zerorez Eugene
What could we do to improve?

Better value

Report a concern   December 4, 2016 — Rated 9 out of 10 by S.H. Zerorez Eugene
What do you like about our products and services?

Very friendly service and no residue left on the carpet.

Report a concern   December 4, 2016 — Rated 5 out of 10 by G.D. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Had to come back a second time

Report a concern   December 2, 2016 — Rated 10 out of 10 by S.H. Zerorez Eugene
What do you like about our products and services?

quick service time on time for appt rugs look clean and smell clean relativly inexpensive

Report a concern   December 2, 2016 — Rated 10 out of 10 by J.R. Zerorez Eugene
What do you like about our products and services?

The carpet looks great! Tyler was very professional and helpful. I like that there is no residue or odor after. Just fresh, clean carpet. Thank you!

Report a concern   December 1, 2016 — Rated 10 out of 10 by T.W. Zerorez Eugene
What do you like about our products and services?

Effective, ethical products and quality customer service.

Report a concern   November 30, 2016 — Rated 10 out of 10 by Rolf Anderson Zerorez Eugene
What do you like about our products and services?

Positive, friendly service technician. Removed the spots/stains I wanted removed. Fairly quick drying time (24 hours).

Report a concern   November 30, 2016 — Rated 9 out of 10 by K.M. Zerorez Eugene
What do you like about our products and services?

Friendly and the follow up calls.

Report a concern   November 29, 2016 — Rated 9 out of 10 by L.B. Zerorez Eugene
What do you like about our products and services?

Technician was great. Thank you.

Report a concern   November 27, 2016 — Rated 10 out of 10 by cheri Peterson Zerorez Eugene
What do you like about our products and services?

Friendly, good service

Report a concern   November 25, 2016 — Rated 0 out of 10 by S.H. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Lower your prices. What you provide as a service is far far less than the price you charge.

Report a concern   November 23, 2016 — Rated 10 out of 10 by A.P. Zerorez Eugene
What do you like about our products and services?

Tyler did a great job getting our filthy carpets clean and looking good.

As usual the carpet always stays wet longer than expected but remember that.

We will use Zerorez again.

Report a concern   November 23, 2016 — Rated 10 out of 10 by T.H. Zerorez Eugene
What do you like about our products and services?

Everythinf

Report a concern   November 22, 2016 — Rated 10 out of 10 by Diane Landon Zerorez Eugene
What do you like about our products and services?

Rep was genuinely interested in doing a good job and made extra effort in removing some stubborn spots. He was quick and efficient and even cleaned our master closet for free! Our carpet looks great and I will definitely use your service again!

Report a concern   November 21, 2016 — Rated 9 out of 10 by M.A. Zerorez Eugene
What do you like about our products and services?

Very kind man that provided the service. Will definitely recommend him.

Report a concern   November 19, 2016 — Rated 5 out of 10 by W.H. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Our appointment was later than we had hoped, carpet didn't come out as clean as we thought it would be, was wet for a very long yimr afterwards. Despite this the technician was extremely polite and friendly and seemed to work hard.

Report a concern   November 18, 2016 — Rated 10 out of 10 by P.K. Zerorez Eugene
What do you like about our products and services?

Tyler did a great job cleaning our carpets. They look great.

Report a concern   November 18, 2016 — Rated 10 out of 10 by Matthew Hackett Zerorez Eugene
What do you like about our products and services?

You guys came out late and worked very hard to help me get the house on the market on time! Thank you for walking me through it all and making it clear what the services would accomplish. Any future needs will come straight to you guys.


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