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based on 4421 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How clean and soft the carpet feel and smell.
I like that the carpet can be cleaned without using soap.
The staff was delightful and very helpful.
The results of the carpet cleaning was amazing.
I will refer ZeroRez to everyone:)
Straight forward. Good Service. Clean carpet.
Fair price. Helpful customer service over the phone. Technician was a great guy and very personable. Did a great job cleaning the carpet, and was done in a hurry. On time, prompt service.
I appreciated the call before the 4-hour window saying the technician would arrive within a 20-minute window, and the technician was on time and efficient.
The customer service was great, and the cleaning was awesome. Made my carpet look and smell amazing again!!
Technician was friendly and knowledgeable.
Friendly, efficient, knowledgeable
Great service, people and product. Very efficient and dries quickly!
Friendly and professional
The carpet cleaning itself was first rate. The young man that cleaned our carpet was friendly, courteous, and very knowledgeable. As a veteran, I was also very pleased that this young man is not only a veteran, but a combat veteran. If this young man is an example of the type of person Zerorez is looking to for employees and franchise owners, you couldn't be headed in a better direction. We look forward to recommending your services.
I was impressed with the system and the fact that Eldon took the time to explain how ZERORES works and the technology behind it. My carpet is amazingly clean and FEELS clean as well. I would use ZEROES again in the future without hesitation.
Really professional, they always do a great job and all the technicians are always professional.
No chemicals and no strong scents. So clean and fresh. Tech was friendly and took care to not damage anything. Very professional.
The customer service that I received was excellent from the first phone call inquiring about the service to the final meeting with Eldon. My carpets look so much better and I will definitely use Zerorez again in the future as well as recommend them to friends and family.
Thanks for such great service and a great product!
Quick drying carpets and no smelly residue
Eldon was fantastic and a wealth of knowledge. I love the idea of water as the main ingredient with no sticky, dirt attracting soaps. I already have recommended you to several people and my mother asked for the number yesterday.
The tech, Eldon, was such a high line pro. Walked us through the entire process. He was punctual, efficient and just enhanced the entire process. Then of course seeing the carpeting in 3 rooms before and after sealed the deal.
Friendly, professional, did an amazing job! I'll be using you guys again!!!
No chemicals
Operator showed up with a filthy machine that left large chunks of dog hair on my carpet when the machine was started. I'm concerned what else may have been left in my carpet from this filthy machine, e.g. flea eggs, tick eggs, fleas, ticks, molds, etc.
Discovered "empowered water" is actually the chemical sodium hydroxide which is a highly corrosive and dangerous chemical, regardless of what I've been told by this Zerorez owner. This cleaning process needs to be examined by the Federal Consumer Protection Agency.
Finally, the operator showed me the filter following the carpet cleaning. Inside the filter was a thick black sludge, mixed with appoximately a cup of pet hairs. These pet hairs were not from my carpet because I personally vacuumed the entire area to be cleaned with a new Kirby vacuum with fresh bag. I feel my carpet has been contaminated and plan to hire the best in Salem - Culbertsons Carpet Cleaning.
Great tech, Eldon was very knowledgable and thoroughly explained the process. My carpets looked new when he left, despite my Mastiff's best effort.
Um, everything! Not only did I receive reminders/ notifications of arrival time - When he arrived I was not completely prepared, so he happily helped me move stuff around... When he started cleaning, he worked fast and efficiently and had a such a great positive demeanor - and these carpets have never been cleaner! Thank you!!
I was extremely impressed on how clean the carpets came out
No chemicals, the results, and the personnel
The owner was very friendly and did a great job not only with what he was doing but in explaining how the process works.
It seems to have worked. The carpet dried quite quickly as you said.
The carpet was fluffy and the tech did a thorough job.
However, we are still awaiting our $30 refund for
An overcharge. Please check into this. Thank you.
Technicians customer service & the time he took to explain how the process worked
No oder at all. Absolutely no residue. Carpet looked amazing when dry. Service was the very best ever!