Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4427 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 17, 2023 — Rated 10 out of 10 by Kelli Zigler Zerorez Eugene
What do you like about our products and services?

I have used your service twice. Rich was first, Duncan came a week ago. They were both amazing. Friendly, knowledgeable, thorough. My carpet looks wonderful

Report a concern   September 17, 2023 — Rated 10 out of 10 by R.R. Zerorez Eugene
What do you like about our products and services?

Awesome customer service!

Report a concern   September 16, 2023 — Rated 0 out of 10 by J.R. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Spots were not removed even though I accepted the recommendation and paid the extra fee! They resurfaced within an hour after the guy left and I took pictures to prove it.
I'm so disappointed in the service , it wasn't worth the $350 it didn’t even smell fresh like when other companies have done it.
As far as what you can do to make it better , a refund would be the appropriate thing to do but you'll probably just come back whit some excuse since you've already been paid.

Report a concern   September 16, 2023 — Rated 10 out of 10 by E.E. Zerorez Eugene
What do you like about our products and services?

This was my first time using ZeroREZ. . technician got right to work and was finished in less than an hour. Making an appointment was easy and there was adequate reminders of my appointment. And best of all, my carpet was heavily soiled in several areas and now those areas look so much better.

Report a concern   September 15, 2023 — Rated 10 out of 10 by J.B. Zerorez Eugene
What do you like about our products and services?

The team that cleaned my air ducts were very professional. They were very informative and took the time to answer any and all questions we had. It was a pleasure doing business with them.

Report a concern   September 15, 2023 — Rated 10 out of 10 by W.C. Zerorez Eugene
What do you like about our products and services?

Good job

Report a concern   September 15, 2023 — Rated 10 out of 10 by Debra Standing Zerorez Eugene
What do you like about our products and services?

Great service Chad was awesome!!!

Report a concern   September 14, 2023 — Rated 10 out of 10 by J.H. Zerorez Eugene
What do you like about our products and services?

Eddy was kind, friendly and personable and did the best job cleaning the living room carpet. It looks good as new.

Report a concern   September 13, 2023 — Rated 10 out of 10 by K.K. Zerorez Eugene
What do you like about our products and services?

Kind peoplr

Report a concern   September 13, 2023 — Rated 10 out of 10 by K.W. Zerorez Eugene
What do you like about our products and services?

Early, professional and job well done.

Report a concern   September 13, 2023 — Rated 7 out of 10 by N.R. Zerorez Eugene
What could we do to improve?

Email us a receipt for cleaning.

Report a concern   September 13, 2023 — Rated 10 out of 10 by B.M. Zerorez Eugene
What do you like about our products and services?

Very thorough and professional. Able to get out deep stains. Always confirms additions to service prior to doing them.

Report a concern   September 13, 2023 — Rated 10 out of 10 by R.A. Zerorez Eugene
What do you like about our products and services?

Employee was amazing

Report a concern   September 12, 2023 — Rated 9 out of 10 by C.T. Zerorez Eugene
What do you like about our products and services?

This is our first time using Zerorez and we are very pleased with the outcome! Our carpet like almost like it did when we had it installed 3 years ago. There is no smell, its soft and plush and there's no off putting residue feeling on your feet, like a normal carpet cleaning machine leaves. The only slightly negative is it took much longer to dry than we expected, so next time we have it done I will be sure to be gone for at least 8 hours :)

Report a concern   September 12, 2023 — Rated 10 out of 10 by Sharon Knight Zerorez Eugene
What do you like about our products and services?

The technician was outstanding and represented the company very professionally. I’ve used many carpet cleaning companies and my experience with Zerorez and technician was the best service I’ve ever had. I would recommend you to all of my friends, snd I’ll schedule with you again.

Report a concern   September 12, 2023 — Rated 10 out of 10 by C.A. Zerorez Eugene
What do you like about our products and services?

The young man was very knowledgeable about the product and communicated what he could do.

Report a concern   September 12, 2023 — Rated 9 out of 10 by C.C. Zerorez Eugene
What do you like about our products and services?

There is no chemical residue left behind.

Report a concern   September 12, 2023 — Rated 10 out of 10 by H.A. Zerorez Eugene
What do you like about our products and services?

Oir technician, Chad was so friendly, efficient, and detailed. We love him!

Report a concern   September 11, 2023 — Rated 10 out of 10 by M.G. Zerorez Eugene
What do you like about our products and services?

Dominic clearly explained our options and and the anticipated results. He was focused, polite and worked hard while he was here. Excellent service.

Report a concern   September 10, 2023 — Rated 10 out of 10 by Doreen McCloud Zerorez Eugene
What do you like about our products and services?

Dominic was great!!

Report a concern   September 9, 2023 — Rated 10 out of 10 by Melody Wilkinson Zerorez Eugene
What do you like about our products and services?

The service was great, very professional and courteous. Natural products are always above the rest. My carpets feel so clean.

Report a concern   September 9, 2023 — Rated 10 out of 10 by Jennifer Hanselman Zerorez Eugene
What do you like about our products and services?

Carpets look wonderful!

Report a concern   September 9, 2023 — Rated 3 out of 10 by B.N. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

I was given a certain quote for my carpets and when the technician got there he said I had 2 over sized rooms and charged me another $80.00 plus dollars. I had no idea about this as the person on the phone gave me a price with a bundle and then other rooms. I was not happy.

Report a concern   September 8, 2023 — Rated 10 out of 10 by Richard Oxley Zerorez Eugene
What do you like about our products and services?

Very good service with well informed and knowledgeable staff members.

Report a concern   September 8, 2023 — Rated 10 out of 10 by R.D.E. Zerorez Eugene
What do you like about our products and services?

Mainly the quality with the speed. It turned out better than I expected.

Report a concern   September 8, 2023 — Rated 0 out of 10 by P.K. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

the worker was not well informed about the work to be done. Everything he did was extra beyond the agreed upon estimated cost. Then some treated spots came back & I contacted them to come treat them again & they want to charge me to come back out & charge me to retreat the spots again. It's just my husband & I. We live in a mobile home & we're elderly so it's not heavy duty spots. They just want to suck you for all they can get & do a minimal job. I will never use them again nor ever recommend them to anyone.

Report a concern   September 7, 2023 — Rated 0 out of 10 by D.S. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

I paid more than double of what I was quoted because of urine spots. I get the upscale portion of business but I will never use your company again it was incredibly missleading to have even been quoted 323.00 for services without asking the appropriate questions to give me a realistic quote, had i recieved the 720 price tag i wouldn't have ever bothered hiring you to begin with. It took 3 hours to fix a mechanical issue the tech was here from 8:45 to 3:15. During the service several spots of wall damage were created on the newly painted walls. I have never had such an uncomfortable experience with a hired service. I wanted clean carpets and that I 85% got. Not sure that it was worth the $720.00 price tag or the entire day wasted. I am highly dissatisfied and will never recommend or use your company again

Report a concern   September 7, 2023 — Rated 0 out of 10 by L.B. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Well your appointment scheduler too didn’t communicate with the tech regarding cleaning my recliners or the tech didn’t do what was asked by the scheduler. I asked about having them cleaned and she said she would have to have them look at the fabric and then they could let me know, I didn’t hear a word from either, I called and she said he couldn’t come back as he had already went on with his day but that she could schedule an appointment for him to come do them. I am perplexed because first he needed to look at them and now she can just schedule it because he can bring special cleaning supplies. So what is it , he can and always could have or what??
Then I asked who the manager was and she said there is 10 and I said of the Eugene /Springfield location ?? Well no, about 3-4 , great have one of them call me , ok well I don’t know when they will be able to!! Ok well have them call me .. still no call from one of the 3-4 or 10 managers which I find hard to believe that with that many managers not a single one can’t find time to make a call!!
So in my opinion this is very poor customer service which isn’t surprising as when I originally tried to schedule about 9 months ago I couldn’t get an actual live person on the phone it was only through text which is not my preferred communication method when doing business.

Report a concern   September 7, 2023 — Rated 10 out of 10 by Rob Vancamp Zerorez Eugene
What do you like about our products and services?

Chris did an outstanding job with a difficult carpet. He was on time, professional, personable and spent the time to discuss what I wanted. He was quick and very efficient. He also made me aware of all the other services Zerorez offered. I will ask for him again.

Report a concern   September 7, 2023 — Rated 10 out of 10 by J.M. Zerorez Eugene
What do you like about our products and services?

Service man was very nice and cleaned the carpet very well, all for a reasonable price.


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