based on 4486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and done right
Did a lot of research and your getting back to me, your knowledge, and your prices all helped me make the decision to go with Alpin Haus. We have bought and RV before and this has been the best experience so far.
They got my camper in did service had it ready when suppose to
The crew did not center the pillow which has now deflated, disconnect the the filter ank from the pump and dismantle the curve step system. Install new pillow which I have and center it, finish taking apart the curve step system so I can cover with tarp for winter storage. I have put the pump/filter in the basement so that is OK. Thank you.
Friendly, competent & beautiful lounge to wait in!
Heather was our sales person, she is a lovely and genuine person who cares about her customers. Very pleased with her customer service, attention to details and she listened to our needs and tried to show us the best camper set up to suit us. You have a great sales person with Heather
Also I was impressed with Lances knowledge about the camper, his attentiveness with answering questions and gave a very through walk through. His customer service and attentiveness should be commended.
Love our camper
Excellent service
Outstanding! Friendly and competent!
Timely service and knowledgable.
Great boats and great service by sales and service departments. Always a pleasure to deal with them.
Amazing
Your service is spectacular your employees always go over and above and have completed everything I have asked to be done
Alpin Haus service took care of my a/c problem fast and got me back to camping-can’t say enough about how well I was treated. Thanks!
Friendly staff, excellent and knowledgeable service.
Great service very happy, always feel preferred
They were very friendly, knowledgeable and helpful to us.
We always rely on Alpin Haus in Saratoga Springs for all our camper trailer needs. They are friendly, professional, highly skilled, and always right on-time.
I`m still waiting for a call back from the service dept. on my camper.a call waiting would help!
Service is a great concern.
This is a great place to buy an RV/Camper, they are straight up honest, and it feels like family. Had a really good experience buying my first RV at Alpin Haus, highly recommend them.
There is a variety of choices so you can find exactly what you want and need. Tony our salesman was wonderful, no pressure, he went out of his way to show us models at a different location.
The delivery was smooth, Lance we wonderful. He answered all our questions, was very knowledgeable. Lance we very thorough with showing us everything, even went through how to properly winterize the camper.
CJ was so welcoming and tall. Great experience overall. Definitely will recommend. If we are ever in the market for another camper, we will return.
YOUR Oakridge service department is AWESOME! Brian and the whole staff are Great. We recently had a side seam open up. We all thought it had short screws. When they proceeded to fix it ..they discovered we had water damage. Brian notified us immediately and we went to see it. We had them repair it . There was good communication in the process. They also sent a letter to a campground so we wouldn't lose our reservation .
THANK YOU
First name removed and Diane Last name removed
As a customer since 2013 when I bought my boat new off of your showroom, I am very disappointed with the amount I am being charged for winter storage on my 2013 - 20 foot Sun Tracker pontoon boat. I understand the state of the economy, and the issues we all faced since early 2020. My issue is understanding how the price of storage in September 27th 2019, when I dropped off my boat was a reasonable $572.39, this year, September 26st, the price jumped to $1053.00. I'm sorry to say I will be looking for a different place to store my boat at the end of the 2023 boating season, Ron Last name removed
The service we received was outstanding! Joe and James helped us out tremendously! They were able to trade in our camper and get the one we purchased to our camp all in a weeks time.
I had told them I was having surgery so they made this process quick and convenient for me.
I highly recommend anyone to Alpin Haus for any of your needs! We love our new camper and everything they have done for us!!!
The guy that picked up my boat was on time and very friendly.
Very friendly and they came on time.
We have been going to Alpin Haus for years and have never had a bad experience.
Sales people have always been very helpful and pleasant.
We will continue to use Alpin Haus for our needs.
As I was driving out of the parking lot after picking up my camper I noticed two chips in the windshield would assume after paying 1000$ to pay for someone to go through the camper that that would have been addressed
Overall service and friendliness of associates