based on 1818 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Service Dept at Alpin Haus is very responsive to all of our needs. Randy, the service manager, personally ensures that our concerns are dealt with promptly and expertly….what more could we want?…Thank you!!
I traded in my camper with a very good group 24 battery. When I picked up my new camper I was told I had to BUY A BATTERY!
THAT IS UNACCEPTABLE!
I was sent home with a used battery!
Out would be EXTREMELY HARD TO RECOMMENDED ALPIN HAUS.
Ron
I had researched in depth what I wanted and they were very accommodating. They went over the safety use of the boat in great detail. Very nice doing business with them.
Great service
Trailer was not ready many repairs were needed and we had to wait for them to be done. After we got home we could not open the outside door to the bedroom and could see that the sheeting under the trailer was coming down.
Very knowledgeable, friendly, helpful and accommodating. Great experience.
Friendly service. Always do their best to address all issues and return my rv by the desired date.
I am treated like family.
warranty issues clearly described to service reps not communicated to techs. Diagnostic fees charged for doing nothing. Techs do absolute bare minimum investigation and declare no problem found. Service gives initial paperwork clearly showing no charges and then charges for diagnostics. Service claims that they must pay techs when warranty claims can't be found, ignoring substantial profits from sales which could clearly cover minimal diagnostic fees that a reputable, consumer forward dealer would prioritize in the interest of future customer relations.
Poor Reps Poor Techs Ridiculously high labor rates High sales prices- Poor Dealership!!!
I will be certain to relate my experiences to others looking for reviews and feedback
Fast and friendly. Service.
Service department was easy to deal with from initial phone call to pick up.
Lower prices.
Is repairing a slide cover repaired with duct tape
Most servicemen are very helpful. Could explain a bit more
I question the insurance that we purchased with our class A from Alpin Haus
Expensive but so far so good
Our new 2023 Thor Tellaro was deliver with speakers that didn’t work and an electrical system that works intermittently. The lack of service from Alpin Haus has been wildly disappointing.
Charges way to expensive for quality of workmanship performed
Your people are excellent.
We like the salesmen we had. His name is Scott. The service is wonderful. Everyone that works there is very customer oriented. I would highly recommend Alpen Haus to anyone. I have recommended them to all of my friends. They are wonderful.
Everyone was polite and extremely helpful
I really enjoyed the experience my only pain point was I asked about a bar for tubing and was told I didn't need one but everyone that has a boat says it's needed.
friendly and knowledgeable
Great staff!
Lydnsay was awesome right from the start prior to the boat show! Was quick to respond to inquiries, via text or telephone.
At the show, he was impressive with offerings as well as our meet and greet!
Made time for us. He gave pressure and was calm and knowledgeable and if he didn't know he checked and got right back to us!
We aren't from the area and did not know all the locations and products you carry. Amazing and still putting up various locations.
Jason in the shop was awesome as well! Kudos to him and thanks for taking the time with us to answer our questions and even beyond to help keep us safe as first time boat owners!
We are hoping that the service we received from sales and service departments as well as the shop tech during the boat purchase process and the "get to know your boat training will continue for years to come. We have to travel a great distance to get there and we hope that we can continue with a very satisfactory relationship with all!.
A nice lunch or coffee and donuts. We just spent a lot of money on a tritoon and fith wheel
Everyone has been very frioendly, knowledgeable from the sales staff, reception staff, and the service department.
Thank you
Sales staff was very knowledgeable and friendly.
Good customer service
Parts and accessories seems to be well staffed and products available for purchase.
The people are great!
From a friendly receptionist each time we entered, to spending good quality information and sales time with Charles to a easy process with Kyle and nice walk thru with Lance, the Alpin Staff is excellent. The facility is complete and comfortable... good selection and found just what we were looking for on the website and it was ready in the yard.
Friendly and helpful
From sales to service, just one small hiccup that was instantly fixed, warm, honest interaction. Found, from driving in, to serviced trailer and leaving the lot, you will not be disappointed.
Price to fix my camper changed 5x than after having it for 3 months they decided to tell me they “couldn’t fix it”
Service done satisfactory and professionally. Service techs are all nice people....no issues at all!!
Service department has always been great. Would highly recommend.