Guest Testimonials

The interior redesign and layout of Santino's Embassy provides a unique "golden age" experience with multiple cases of movie memorabilia on display. When I take my 13 year old daughter I like to look at all the "art" depicting various actors and giver her a trivia quiz.

The new seating is super comfortable and my wife loves the recliners with the moving food table. Moreover, our family really enjoys the menu and ordering food to eat while we watch a movie.

Love this venue!

We don’t go often, but we are pretty loyal to Embassy—even though we end up on the front row.

Pricing consistent, you do air the different-type movies (religious/political)
that we tend to see.

Family likes the specials for kids.
We generally only buy pop corn & drink and use rewards when we can. We go often enough for unlimited.

Santikos theaters are always nice and clean and friendly. I like that I can buy my tickets at concession stand and order my drinks and popcorn at same time!! Or if I choose I can order tickets online before I come!

I love Santikos theaters. The staff is always excellent, I love the message about giving back to the community, and the self serve popcorn and drinks. The only thing I would recommend is to update the torn popular seats and the worn out trays. We usually sit in Row D3-8 in many screenings and have noticed the deterioration of the seats. Yesterday we sat in theatre 4 seats c345 and saw it as well. This happens bc of use and it will not deter us from going but it would be nice to reupholster to make it look fresh again.
Other than that you got 2 thumbs up from us.

My husband and I like that Santikos Embassy theater shows art films that aren’t shown at other venues. The theater is smaller and very comfortable. The staff there is extremely friendly and helpful.

Cleanliness, visibility at stairways and how you get to serve yourself the popcorn and the drinks.

Everything

Thank you for refunding the full price of the tickets because of the weather cancellation. You made it easy. Thank you!

Santikos is the best cinematic experience in the state of Texas, and perhaps further! They manage to still provide friendly servuce, help their local communities, and provide state of the art technology, recliner seats, great food, and awesome bars at the same time. Higgly recommend this chain for consistency on all fronts

Cleanliness and popcorn

Friendly staff & clean environment! I love the size of the theatre too! Very cute & quaint! Not too crowded. I only wish they had heated seats.. that would be an added bonus to this hidden gem!

Keep up the great work! Love going to the movies!

Quality concession products. Old but clean theatre. Reclining seats were very comfortable.

We like the consistency of this theater and that we always feel safe.

Always a great movie experience! Helpful staff and great snacks.

good service, clean theatres, selection of movies, reasonable prices.
Reward program is a nice bonus.

Clean

the reclining chairs

Clean, quick service

love your theaters and the fact that my business give back to the community

I love that I get to pour my own amount of popcorn in the bucket as well as how much butter, I love layering the butter and popcorn. The theater is always so clean and the staff is so polite and amazing. I always enjoy the movies that I've seen. It's an all around great experience.

My kids love the chandeliers and I like how close to home it is. The popcorn is good

The mission justifies the expense but it's becoming REALLY expensive to attend movies in any theatre- including Santikos. The mission is your secret sauce but waaay under-emphisized. There are lots of ways to improve this dynamic that will increase traffic.

Please consider reducing the "convenience fee" down to your costs of CC processing fees only. Same goes for the delivery fee of food. You want to incentivize food purchases and convenience not provide disincentives. Do an analysis - volume and retained margins will increase from purchases made easy and will outpace any revenue from the delivered-to-your-seat fees. Rainchecks are appreciated but almost worthless since you can't book online with them.

Etc Etc Etc.

Thanks

Cleanliness, and layout

Cleanliness, seating comfort, military Monday's and friendly staff

Clean, friendly and welcoming employees.

We enjoyed the movie, the ambiance and the price for Tuesdays is great

The theaters are always clean and well maintained. The staff is always friendly and helpful. The seats are comfortable. The popcorn always tastes fresh. I really appreciate the Monday $5 showings for military and first responders.

The staff are always personable and helpful.

The Monday Military discount!!!