Guest Testimonials

Rewards program. Snack options. Movies that other theaters don't show.

The friendly staff and cleanliness.

Always very clean. Lines are fast and great customer service.

We usually go to Embassy for movies. It is close to our house.

The price of the movie between 4-6 pm. The reserve seating slows down the line to buy tickets, but it is nice to know you won't have to struggle to find a seat once you are in the theater.

It always seems to be very clean. This is important to me. I also like how your employees are dressed properly.

I like the matinee prices and the senior prices.

New layout

I like being able to choose my seat. I like the extravaganza price, which helps make it more affordable for our family to attend a movie and still afford some snacks.

Both ticket sales booth were open making the lines move quickly. The attendants working the ticket sales worked efficiently.

I like the whole movie experience nice and friendly staff

friendly customer service and clean environment

Your cleanliness in your seat reservations

First of all we are longtime Santikos fans. The groundbreaking things you company does toenhance the theatre experience are what keeps us coming back. The Embassy unit is where we usually go. It is An Old theatre but the extensive remodeling you have done there gives ita "like new" environment. Keep up the good work and we will keep coming back.

Long time customer, but totally dislike reserved seating, and will go to Northwood if their times are similar. Have been avoiding embassy.

The independent films shown at Bijou

I love that it has been remodeled I seems more modern, but at the same time isn't as big as the Palladium, but just as nice.

everything but the assigned seats. during the week when there are 10 of us in the theater it seems a waste of time.

It depends of the location. I live near Embassy and we normally go to that one. They are always friendly and I like the atmosphere, all the renovations done to the place are worthwhile. I will not come cack to the Palladium. Every time we go, we have bad experiences with people talking during the show and people on their phones. One time we had a lady change a baby's diaper right next to us. This was in the upper level at the Palladium that is supposed to be just for adults. When approaching the lady she got very upset and started yelling at my husband. We told an employee and they didn't do anything. When we reported the incident to customer service downstairs after the movie, we got our tickets back. This is just one experience of several that has made me decide never go back to the Paladium. However, I love the Embassy location.

I really liked the environment of the theater and that I could reserve my seat ahead of time online.

I like the popcorn. The staff are friendly. The facilities are clean. I don't usually have to wait in line. Your theatres are convenient to my home.

A open and friendly atmosphere other than the trouble of assigned seating not too busy.

I love u guys! But u really have to do something about ur app! It Sucks!!! Have u seen the ratings on the apple App Store! 1 and 1/2 stars! That's BAD! And what's up with the "booking" fee! the old app was much much better! A lot more user friendly! And just a good app! U could see trailers of each movie and u could at least see a picture next to the title of the movie. I hope u guys really do something about it. Like I said I
Really love u guys and I've been a loyal customer and a big fan for more than 10 years and u guys have been getting better and better. Thank you!
Just please please do something about that app! .... And the booking fee!
Thanks

expanded menu, friendly hosts

I love going here during the week because it usually isn't too busy. The pizza is great but just like any other Santikos the snacks are overpriced. To save money I always try to find a movie that starts between 4-6pm to get the $6.00 deal. A huge plus is when you order hot food they ask for your seat number and delivery your food right to your seat! They will even deliver it during weekend high times.

The assign seats

Picture & audio quality very smooth, not a fan of assigned seating, employees friendly and professional.

Service and theater experience

Clean, friendly,comfortable seats

I don't like the reserved seating in your smaller theaters. Also some of the row marks are confusing, especially in theater #4.