Santikos Embassy
13707 Embassy Row
San Antonio
TX 78216
United States

Guest Testimonials

Report a concern   July 29, 2020 — Rated 10 out of 10 by L.M. Santikos Embassy
What did you like about your Santikos experience?

Love your popcorn 🍿 and buying and picking your seats 💺 online ❤️
Report a concern   July 29, 2020 — Rated 10 out of 10 by Lawrence Delgado Santikos Embassy
What did you like about your Santikos experience?

The reclining chairs, the cleanliness of facility, friendly and helpful staff.

Report a concern   July 29, 2020 — Rated 10 out of 10 by D.D. Santikos Embassy
What did you like about your Santikos experience?

Family fun friendly
Report a concern   July 29, 2020 — Rated 10 out of 10 by Joan Conway Santikos Embassy
What did you like about your Santikos experience?

Love the loyalty program-Theaters are clean, and popcorn is fresh! What else do you need?
Report a concern   July 29, 2020 — Rated 10 out of 10 by M.S. Santikos Embassy
What did you like about your Santikos experience?

Great to get back into the theater. Great to have a entire row to ourselves!
Report a concern   July 29, 2020 — Rated 10 out of 10 by D.R. Santikos Embassy
What did you like about your Santikos experience?

Awesome.
Report a concern   July 28, 2020 — Rated 10 out of 10 by Charles Barnes Santikos Embassy
What did you like about your Santikos experience?

The fact that they made themselves available for us to provide ourselves with a cultural distraction.... Thank you!
Report a concern   July 28, 2020 — Rated 10 out of 10 by R.E. Santikos Embassy
What did you like about your Santikos experience?

I am very glad that you are open again at the Embassy. The experience was fine, just as I anticipated. Given the Covid restrictions we face, everything went well.

One observaton - it may be time to replace the air dryers in the restrooms.

Report a concern   July 28, 2020 — Rated 10 out of 10 by E.G. Santikos Embassy
What did you like about your Santikos experience?

Very clean and friendly staff. Great precautions with Covid 19 safe distance and disinfecting. Thank you
Report a concern   July 27, 2020 — Rated 10 out of 10 by Sammy Gallegos Santikos Embassy
What did you like about your Santikos experience?

Good movie
Report a concern   July 27, 2020 — Rated 10 out of 10 by Carmen Hawkins Santikos Embassy
What did you like about your Santikos experience?

Friendly service!
Report a concern   July 27, 2020 — Rated 10 out of 10 by Olga Montoya Santikos Embassy
What did you like about your Santikos experience?

It’s perfect like it always is!
Report a concern   July 26, 2020 — Rated 10 out of 10 by Frank Apaez Santikos Embassy
What did you like about your Santikos experience?

Seemed very normal to me. Very clean and staff very courteous. Fun time at the movies again!
Report a concern   July 26, 2020 — Rated 10 out of 10 by M.P. Santikos Embassy
What did you like about your Santikos experience?

The theater was very clean and took every safety precaution considering the COVID circumstance.

Report a concern   July 26, 2020 — Rated 10 out of 10 by Nancy Chapa Santikos Embassy
What did you like about your Santikos experience?

We enjoyed the movie and staff was friendly & concerned about our safety

Report a concern   July 26, 2020 — Rated 10 out of 10 by Priscilla Valot Santikos Embassy
What did you like about your Santikos experience?

The way staff used precautionary measures to keep things sanitized and customers safe
Report a concern   July 26, 2020 — Rated 10 out of 10 by Alicia Salser Santikos Embassy
What did you like about your Santikos experience?

Friendly staff members. The facility was extremely clean as well. Comfy seats. Overall great experience.

Report a concern   July 26, 2020 — Rated 10 out of 10 by A.B. Santikos Embassy
What did you like about your Santikos experience?

It was very nice watching a movie with local San Antonio acting talent, where Santikos gave the movie a chance to make it onto the "big screen". Keep up the outstanding work!
Report a concern   July 26, 2020 — Rated 10 out of 10 by Jane M Allen Santikos Embassy
What did you like about your Santikos experience?

Friendly, clean, inviting, variety of film genre and overall service is excellent!
Report a concern   July 26, 2020 — Rated 10 out of 10 by Meg L Santikos Embassy
What did you like about your Santikos experience?

Staff including bar area have always been super professional, efficient, courteous. Easy explained now COVID-19 rules. Happy to see Staff wearing masks! Thanks for the reopen it’s provides a sense “normalcy”. But IF y’all have to close again. Do not FEAR! We’ll be back when it’s safe. See you at the Cinema!
Report a concern   July 26, 2020 — Rated 10 out of 10 by Chris Emery Santikos Embassy
What did you like about your Santikos experience?

Clean and comfortable
Report a concern   July 25, 2020 — Rated 10 out of 10 by N.S. Santikos Embassy
What did you like about your Santikos experience?

I love the chairs, the food, friendly staff, old movies that they are playing right now due to the pandemic.

Report a concern   July 25, 2020 — Rated 10 out of 10 by Y.S. Santikos Embassy
What did you like about your Santikos experience?

Ease in purchasing tickets on line. Everything was very clean and protocols were in place.

Report a concern   July 25, 2020 — Rated 9 out of 10 by B.C. Santikos Embassy
What did you like about your Santikos experience?

The food is excellent along with friendly employees.
Report a concern   July 25, 2020 — Rated 10 out of 10 by I.N. Santikos Embassy
What did you like about your Santikos experience?

FYI I saw two movies on the same day and I know what movies I saw and what time I saw them. This note will be made clear in a second.
Box office, concession and usher personnel were present, attentive, in uniform and well groomed. Theatre and bathrooms were clean. Theater seats were comfortable. Movie started on time. Picture and sound were good.

When Santikos first reopened from our lockdown I visited both the palladium and casa Blanca the big mucky mucks of the chain. What a disappointment. I answered your survey with brutal honesty about my experience. I thought management should know. Businesses are all hurting and I felt the things I mentioned were important and should be addressed.
Mr. Santikos would rolled over in his grave with the response I received.
The AGM of casa Blanca emailed me NOT to apologize or offer any compensation which I did not expect or require but she wanted to make sure I was talking about the right theater because she looked at my rewards account and only saw my palladium visit.
Excuse me?!
What?!
Are you kidding me?
Not a pretty email after that. I guess my rant was taken to heart and is in the training manual now because Embassy you got it right. Of course I did request correspondence from Mr. Handren but I never received a response. Humm...
Santikos is a house hold name in our little dusty Texas town of two million residents. Mr. Santikos was a firm believer in the old school adage “The customer is always right” I guess those other two places are too new. Embassy has been around for a long time Mr. Santikos spirit is still there.

Report a concern   July 25, 2020 — Rated 10 out of 10 by Charles Sanchez Santikos Embassy
What did you like about your Santikos experience?

The atmosphere.
Report a concern   July 24, 2020 — Rated 10 out of 10 by S.A.V.R. Santikos Embassy
What did you like about your Santikos experience?

Our favorite theater
Report a concern   July 24, 2020 — Rated 10 out of 10 by David Gonzalez Santikos Embassy
What did you like about your Santikos experience?

Everything was great, the staff was all very friendly and courteous and they did a great job making us feel safe by sanitizing the theater before we used it. Others in the theater were all great and wore proper PPE making the atmosphere feel safe.

Report a concern   July 24, 2020 — Rated 10 out of 10 by P.S. Santikos Embassy
What did you like about your Santikos experience?

Employees very nice and helpful. Place was very clean and well kept.

Report a concern   July 24, 2020 — Rated 10 out of 10 by Nina Lopez Santikos Embassy
What did you like about your Santikos experience?

Great customer service!


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