Guest Testimonials
Good experience as always.
The quality of service
It's alway quick service helpful staff
Atmosphere and cleanliness
It's been a while since we've gone to a movie at the Grand in Pier Park. Have seen some negative reviews and we're pleasantly surprised to see otherwise. Place was clean for the evening show, new (new upholstery?) reclining seats were very comfortable, sound system was excellent for this movie, restrooms were clean, no objectionable odors noted. Did have a couple minor issues: We reserved seats a couple hours earlier on line and when we got to the theater our seats were taken. Our popcorn had a lot of hard chunks and hulls, for the price I would have expected better. Also noted there was nobody in the lobby checking reservations, only employee was in the concessions area. But, a positive experience and the Wife was even impressed with the evening, mentioned we should do this more often.
Very comfortable
Employees were friendly
Amazing customer service theater was clean and staff were friendly
Staff is friendly and helpful and it’s clean. Prices are still fair
Everyone handled my transaction easily. The seats were nice
Great seats, sound, and clean.
Seating, concessions and basically everything.
Not super crowded, good picture and sound quality, and very comfty seats!!
I love that I get to pour my own amount of popcorn in the bucket as well as how much butter, I love layering the butter and popcorn. The theater is always so clean and the staff is so polite and amazing. I always enjoy the movies that I've seen. It's an all around great experience.
My kids love the chandeliers and I like how close to home it is. The popcorn is good
People are friendly and courteous.
I like several things; the ease of buying tickets at the theater; being able to serve myself with pop-corn and a drink; the size of the theaters and the comfortable seats.
Brought my wife and a party of 10 to bowling. Very friendly staff. Accommodated as best they could being a bit understaff. Great experience and let us eat her birthday cake. Come here all the time always 10/10
Always loved the santikos experience. The $5 Final Cut deal has been great for catching up on movies I never got the chance to see.
Theaters are nice, everything is clean.
Clean and comfortable. The variety of drink options.
I love how clean and comfortable the theater was. The staff is great!
I love it
Spacious comfortable seats
Clean facility, nice employees, soda machines could need some adjustments for better flavor.
Overall, I like Santikos ALOT better than Regal theater and better prices and deals.
I enjoyed that you can purchase tickets on your own. I enjoyed that it was fully staffed and not short staffed. I enjoyed the clean lobbies and clean theater centers. I enjoyed the comfort and style of the seating of the theater. I enjoyed the variety of snacks and drinks, especially alcoholic. Most importantly, I enjoyed that every time I use the laboratory facilities they are sparkling clean and well stocked.
Great facility and helpful staff.
The mission justifies the expense but it's becoming REALLY expensive to attend movies in any theatre- including Santikos. The mission is your secret sauce but waaay under-emphisized. There are lots of ways to improve this dynamic that will increase traffic.
Please consider reducing the "convenience fee" down to your costs of CC processing fees only. Same goes for the delivery fee of food. You want to incentivize food purchases and convenience not provide disincentives. Do an analysis - volume and retained margins will increase from purchases made easy and will outpace any revenue from the delivered-to-your-seat fees. Rainchecks are appreciated but almost worthless since you can't book online with them.
Etc Etc Etc.
Thanks
Ease of buying ticket and snacks, clean and comfortable seats, relaxed atmosphere in the lobby
Cleanliness, and layout
Good process of tickets, concessions and theater was clean and enjoyable.