2006 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Woodland is unable to provide me with the split quote for front entry door and basement sliding door when requested. Woodland is unable to give me a breakdown on the cost of product, labor, and tax for the total quote. Without having the breakdown, I am unable to understand what are my main cost driving factors and how I can change products or components to make it within my budget.
Not much for right now I'm currently dealing with other needed projects which is taking priority.
Great customer service!
A good job
Prompt response and professional employees.
Our salesperson, Robert, was so knowledgeable about the windows, doors, trim concerns. He fielded all my many questions expertly and with patience and courtesy.
Offering genuine advice with the home owner’s best interest in mind.
Consultation was fine, we just chose another company. To be honest the cost was so dramatically higher with Beltway Builders, I knew we weren't using them before he even left our table. Estimate was blasphemous.
The cost of the project.
Good product, professional
Serviced
Price not in my budget.
Everything
The gentleman did a good job
The price as we checked around was much better than you guys
Easy, professional, quality product, and fair pricing.
Ryan was knowledgeable and helpful with some good suggestions. I also like that he wasn’t pushy. However the prices were higher than I expected.
Quick response and free estimate! Also, the technician actually didn’t find anything wrong with the foundation and was honest and so there was no need for a service call!
I specifically told your people that I have a health issue that prevents me from going to the work site but available to discuss the work on the phone but your representative would not listen.
Salesperson got angry after I told him I wasn’t ready to make a decision today.
Your service
The representative understands what I want
Your customer service is severely lacking. When I booked the consult I was told it would take 90 minutes, and put it on my calendar as such. In writing, both the email and text confirming said appointment said AT 11:30. Then when I called at 11:45, the person on the phone told me it was a window and that my person was almost there. She was rude and hung up as I tried to ask clarifying questions. Again, there was no mention of a window in either the text or email. Then I got a call at 1:15, 15 minutes after that 90 minute window expired, that somehow my appointment hadn't been on Tony's calendar at all, which is why he missed it. So either he lied or she did, since she said he was almost to my house at 11:45. I'm not rescheduling my consult because I don't trust that the work will be done with good communication, respect towards my home and family, or in a timely manner.
Down payment is not feasible at the moment
Price
Wrong diagnosis of problem.
Not a hard sales pitch.
So far seems to be a quality product.
I do see the Woodland trucks around working in nearby neighborhoods.
Its cost was too high. The warranty was weak.
Knowledge of system needed
As stated before in another email. The quote was much higher than the initial estimate.
Knowledgeable salesman and brand selection