based on 7342 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
honesty
pat owens has been very helpful and professional
To expensive
I never recieved a written estimate.
Service
Joe (and the telephone and online support team) is forthright, knowledgeable and articulate. Follow up and communication has been great. I'm looking forward to the proposal and hope to move forward with our project on that basis.
Commitment, fast and friendly service.
Estimate too steep
Billy was very nice, but after looking at other estimates his quote was $22,000 higher than the next highest quote for the exact same work.
YOU HAD THE HIGHEST PRICE OF THE 3 PEOPLE WE TALKED TO.
Very professional
WILLIAM KIDWELL had excellent customer service skills.
Did not show up to scheduled appointment and did not call either.
Higher price than hoped for but that is not necessarily the final deciding factor
Estimate was too high
Did not receive estimate. Did not get calll back to schedule for waterproofing estimate. Waste of my time. Rep was professional. No follow through.
I have used you all before and I was impressed
Appointment was on time. Salesman took his time explaining my work to be done.
The consultant was rude and refused to walk around the property because “it might be muddy.” He was sitting in front of the property for about 5 minutes and didn’t say anything like that over the phone. When I asked him a question he was very short with his answer and at first replied “what???”
I felt refused and now I’m refusing.
Possibly ,submit a proposal as to what will be the cost to complete the job.
Bring sample and demonstrate how product would install into semi-custom (11" wide x 10" deep) gutters off a low-pitch (1:12) standing-seam metal roof/
Thanks!
1:00 appointment becomes 2:30. Sorry, but that's not the best way to start a relationship. Blew any trust I might have right out of the gate. Why in the world would I trust my money and my house to somebody so disrespectful and rude? Good to know your business is going so well you can afford to treat customers so poorly.
Patricia was Very personable, knowedgable and efficiant. She made sugestions that as a lay person I would not have thought of the gave the job a clean finished look.
Service is excellent, and the customer reps seem very professional and knowledgeable
Yes. Scheduled an appointment and Beltway Builders failed to show up. They didn’t call, email the cancellation, text - nothing! Come to fine out, they decided not to do additions that day. That’s fine, but don’t make me wait around for a meeting they scheduled. Very rude.
I've yet to receive a quote for my product. I may be willing to give a
better rating dependent on the quote for the work requested. The project. Mgr. appears to be knowledgeable however a response is require for me to make a decision. This project is being bidded on which there are currently 2
Services
Responsiveness
No
No issues with Beltway Builders. We decided to pursue a different option.