based on 2322 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Salesperson was on time and kept me informed of planned arrival time. Very kind and professional during the quoting process. Answered every question I had for him. Quote was right in the ballpark. I am confident that if I choose Woodland, I will have absolutely no issues with installation, warranty, etc.
product
Cost out of line with other vendors
I appreciate the courteous and helpful employees.
The proposal is very clear and easy to read. It makes it easier to prepare my questions and comparisons.
The cost was too high, still getting more estimates.
My budget does not allow for fiberglass windows.
Door was too expensive.
The systems offered while good seem to not perform as well as European glass doors
Product cost
We purchased a beautiful door of similar construction compared to what you offer, at half the price of what you estimated - you guys really need to think about how you’re gouging… people that get more than one quote definitely won’t be buying from you. Just like we did!!
Too expensive. Double the quote I received for the same/ similar products.
No
Estimate visit was rushed and I never received the quote.
Communication by sales rep was very poor
I had an appointment on June 11 at 530 and nobody showed up. I waited till 630 aned still on show and at 730 nobody showed. I was very disappointed no call or anything. I confomed the a appointment No one called or anything. there computer is as reliabale as there phone
Yes - quotes that varied by 5,000 dollars on same door wholesale versus retail installed
Too expensive. Revisiting renovations at a later data.
Jeff came for an estimate but didn't stay even 10 minutes. He didn't seem interested in our business for no specific reason, and it seemed like he intentionally overbid the job to get rid of us. Very disappointing.
The sales guy was kind of condescending and tried to sell via bullying vs explaining why something might be better.
Nothing else is needed at this time. I am just getting information on possible cost. I will contact you when I make a decision and ready to proceed with the project.
I will contact you.
Price point was too high.
Professional service
I was greatly impressed by the speedy response to my on-line request for an estimate. Lisa contacted me within minutes and provided me with an appointment at a time that I requested. Robert was very professional and pleasant to work with. He was able to answer our questions and give us an estimate all in one day.
Great service.
I am not going to spend $59,000.00 to change out 15 windows.
Felt pressured.
The cost estimates provided by the sales rep were astronomical; 3.5x my budget. I was stunned that it cost that much. I cannot proceed with purchasing your products solely because of the cost. Sorry.
We love the Marvin brand, and appreciate the upgrades it has.
Price is to high