based on 2330 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No
Provia actually discontinued the 32" door that for years I admired.
I have French doors for the front entry. Now, I have to really think about which
door design I like. I will return.
The saleslady immediately informed me that the 32" was canceled,
but I couldn't believe it until I called Provia and was told it was just discontinued
in June. So, had I come looking for a door in May, I could have gotten
my dream door.
I think the Arch center window design comes in 36".
Does it come in 32" Legacy steel. If I order a Legacy door,
I will get two 32" doors for the front entry French door.
Thank you to Ryan for giving me a number to call to repair
the balances or pulley system to a few of my windows.
Maria
Any discount consideration if paid in cash and in full?
Sales person was nice. Company take or leave it pricing approach was off putting. We had a quote approximately 8 months ago. We recently had another sales person come out to requote us. We eliminated nine windows and a slider, thinking this is how we can have Woodland do the work. Imagine our surprise when the price difference was $1,000.
what is one to infer from this.
Great follow up fair pricing
Proven years from experience, trusted name, and Amarillo community
Estimate was went over in great detail was given enough options to make up our minds. Thank you, David Campbell
Joshua provides great customer service!
The products are cost prohibitive for me at this time.
Price is to high
Salesperson was on time and kept me informed of planned arrival time. Very kind and professional during the quoting process. Answered every question I had for him. Quote was right in the ballpark. I am confident that if I choose Woodland, I will have absolutely no issues with installation, warranty, etc.
product
Cost out of line with other vendors
I appreciate the courteous and helpful employees.
The proposal is very clear and easy to read. It makes it easier to prepare my questions and comparisons.
The cost was too high, still getting more estimates.
My budget does not allow for fiberglass windows.
Door was too expensive.
The systems offered while good seem to not perform as well as European glass doors
Product cost
We purchased a beautiful door of similar construction compared to what you offer, at half the price of what you estimated - you guys really need to think about how you’re gouging… people that get more than one quote definitely won’t be buying from you. Just like we did!!
Too expensive. Double the quote I received for the same/ similar products.
No
Estimate visit was rushed and I never received the quote.
Communication by sales rep was very poor
I had an appointment on June 11 at 530 and nobody showed up. I waited till 630 aned still on show and at 730 nobody showed. I was very disappointed no call or anything. I confomed the a appointment No one called or anything. there computer is as reliabale as there phone
Yes - quotes that varied by 5,000 dollars on same door wholesale versus retail installed
Too expensive. Revisiting renovations at a later data.
Jeff came for an estimate but didn't stay even 10 minutes. He didn't seem interested in our business for no specific reason, and it seemed like he intentionally overbid the job to get rid of us. Very disappointing.
The sales guy was kind of condescending and tried to sell via bullying vs explaining why something might be better.
While the product itself is amazing, the installer warranty on labor and installation glitches is grossly inadequate. Other installers offer lifetime or 10/15yrs of labor and installation warranty.