Client Testimonials

we like Vanya and her work.

For an airport pick-up service for my mother (i.e. meeting & transport home), all of the staff I dealt with were very understanding of my nervousness about having 'someone else' meet my mother and take care of getting her home. My mother has some cognitive decline, and I feared she would have great difficulty managing any unexpected events in a busy and confusing airport, e.g. if the person meeting her was late and my mother was left wondering what to do. I was promptly notified when the caregiver arrived at the airport (well in advance), and when she had successfully met up with my mother, which gave me great peace of mind.

Good service.

Consistent care and monitoring from Martha. The matching/set up process was quite thorough as well....and I was matched with a compatable nurse.

One thing your office staff could improve on is follow up to inform me of booked upcoming appointments....and who is coming. As a customer and patient, I've got enough on my plate right now...it shouldn't be my responsibility to chase this information up...you need to be more on top of that. It also seemed to me that there needed to be more communication between head office and the satellite offices....some supplies that were to be delivered here prior to the Nurses first visit were not delivered.

Wendy is amazing, so positive and always helpful.

The concern level, friendliness and reliability of all the staff that I dealt with. I was out of the country when my 94 year old mother needed help and Nurse Next Door came through for me in Spades.

Have already recommended Nurse Next Door to a friend in Richmond.
Their situation is different than ours, however feel your personnel would be able to assist.

Have found every person who has come to our home to be very helpful and previously when I was able to leave the home felt confident my husband would be well looked after.i

Great service and nice caregiver

Prompt response when calling NND with questions/needs.
Interest by NND in solving needs.
Provider for my mom is good match.

Very satisfied with quality of staff.

Reliable. Good communication No issues to deal with

Because your company does a good job of trying to please your clients and listen to their needs.

Appreciate NND's excellent work, preparing meals, company, = conversation, watching videos, NOT alone, (main appreciation) - Thanx 4 asking !!!!

Because of the way you role model the values you believe in.
You walk the talk!

I thought the nurse was great and always on time

excellent work & attention, would highly recommend 2 others - Thanx !!!!

Your values and work ethic.

excellent,caring,friendly,helpful personal/ladies !!!!

I have used your services in the recent past and found it very satisfactory.. There is certainly intelligence and compassion combined with those who have helped me. I have previously relied on another service which was somewhat disappointing.

thank you for being there.

First name removed

The professionalism that I witnessed with my care designer and the honest and genuine truths that she gave me and my families situation was so welcome, so needed and so amazing. The service was implemented immediately (basically next day) and the urgent situation of my dads critical and failing health was taken care of. The wonderful care aid has given him a wonderful companionship that we all don't realize we need until we are in such dire situations as he was in. In addition this service has removed (for me, his youngest son and only caregiver around) an insurmountable stress. This has given my father a new lease on life, a much higher quality of life than what he was previously living which is the real win, but in addition and equally as important it has liberated me from my daily stress of worrying about my fathers physical, emotional and psychological state of affairs. Now I can focus back on my life and have higher quality visits with him which is the way it should be. God Bless Nurse Next Door!!!

All the care givers I have met have been absolutely wonderful, helpful, friendly and caring.

Well I have had nothing but good service from this group and have a great housekeeper, Carolina and will require more services soon.

The time and attention to details in getting to know our friend First name removed. Jia was thorough in her questioning and we enjoyed meeting her. She instilled confidence and reliability on what we could expect.

Attitude towards exceptional customer service.

I have used the housekeeping service and Carolina for more than a year and am very satisfied.

Reliability

I have checked with First name removed and she very much looks forward each day to a visit from one of your staff members. They readily handle close care of First name removed and the usual housework that goes along with that care.
Ken McAteer

There has been A few mistakes but we all man aged to get things sorted, your team hung in and helped me get things corrected. Thank You

you do your very best to comply to customers wishes and to make comfortable.

My caregivers were extremely caring, well informed, efficient and comforting after my recent surgery. All their support encouraged me to have a positive outlook for my personal health issues. I would highly recommend the Nurse Next Door services.

Kathleen Kay